Park Place Motorcars Arlington

Purchased a 2023 EQS SUV CPO (30k miles. ) Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to d ) Sales representative misrepresented prior agreements regarding EV Tax credit 10 minutes prior to us arriving to sign sales contracts. According to dealership the government website denied the EV tax credit and I would have to go about it on my own to try to get EV tax credit. Upon taking ownership of vehicle, I noticed the EQS had some minor issues needing repair (missing parts, scratches & paint chips, A/C Ventilation odor. & Brake noise) all items were repaired / serviced (CPO cars should have already been screened for these issues prior to being sold.) Upon arrival to get car serviced original service advisor (Amber Lewis) was not available for the original reservation stated time and I was directed to another service advisor (Angel Perez), Service Department did not have a loaner vehicle reserved (drop off only) even though I had 2 emails stating a loaner car would be provided. Missing parts, paint and A/C were repaired or serviced. Initially, service would not repair brakes and Service rep also stated “This type of Mercedes brakes are finicky and will make noise.” Service Director (Did not get a name) stated brakes were to CPO specs and denied replacement. Escalated to pre-owned sales director (Daren Lewis) and he was able to get brakes replaced. Took 8 days for all issues to be resolved and serviced. Upon picking up vehicle an “SOS inoperative” warning displayed at time of pick up. Service was able to resolve issue with a software update. Within the 8 days Mercedes had my vehicle in service I noticed (on the MB app) it was being stored outside under a tree behind service bays. Service also stated dealership car wash was not working and car exterior was extremely dirty. Took it to a local car wash after I left dealership and vehicle had tree sap all over vehicle. Paid car wash additional service to have an exterior detail and remove the tree sap to mitigate paint damage. Overall, it took 8 days to resolve issues and I received my car covered in tree sap. Not very impressed with initial sales rep, attention to detail for a CPO vehicle, quality of service and overall communication with all employees involved since purchasing the vehicle. Definitely some teaching points that need to be addressed from my experience with this dealership. You should not have this many problems owning a Mercedes in the first 18 days of ownership. More

Always have a great experience with Park Place. Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to s Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to see Veronica in service to ask her about tires for my wife’s car and stopped to look at the new cars and Shawn introduced me to Stephanie and I now have a new vehicle. More

My experience with Park Place Mercedes in Arlington has been the ABSOLUTE WORST EXPERIENCE in my ownership of a luxury cars through the years. I've owned a LEXUS & INFINITI and giving my experience with M been the ABSOLUTE WORST EXPERIENCE in my ownership of a luxury cars through the years. I've owned a LEXUS & INFINITI and giving my experience with Mercedes. I'll most likely never purchase a Mercedes again. I initially took my Mercedes in on May 9th on a recall that I learned about via my insurance company not Mercedes, themselves. When I took the car in, I explained to them that we were hearing a noise from the front end and asked that they also look into it. Well my service provider, Veronica, never called me back that Thursday and when I finally spoke with her on Friday after I called she stated that the noise my husband and I were hearing was related to an accident and wouldn't/couldn't be covered by my warranty that was purchased when we bought the PRE CERTIFIED VEHICLE back in September 2023. I found that hard to believe as I had been hit from the back and the noise we were hearing was on the front end. Veronica stated well per my tech, it's possible to have damage in that area after being hit from behind. She suggested I call the body shop and ask them to submit a supplemental on my behalf. When I asked her could she not do it because Park Place had done the work she seemed caught off guard and said I would have to call. I call the service tech I worked with for the body work and he assured me, as I figured there was no way he could submit a supplemental based on the info he was reading in the system. I need to request that the run it through my warranty as it was definitely a maintenance issue. I call Veronica back and she's now offensive. Tells me, "I'm not about to do he she, say says with you. I'm telling you what my technician said but we do plan to submit for it to be covered on warranty!" I hear nothing else from her that Friday. 5/11 She calls and ask me to return the electric car and let them put me in a gas car until they hear back on the warranty. I tell her she put me in a gas car on 5/9. Her, "Oh did I?" Me, "Yes!" She tells me she'll call me back once they hear back regarding the warranty. Crickets until I call on 5/23. I call and leave a message for Veronica she calls me back. I asked her for an update and inquired as to why I hadn't heard from her in almost two weeks. She explains that she thought she'd called me and told me that they were waiting a part. I explained to her that the last time I spoke to her was on 5/11 when she thought i had an electric vehicle. She then says, "Well maybe I didn't see the need to call you because we were waiting!" Ma'am updates are a common courtesy. However, I'm assuming that's foreign to her as I had to ask her for a business card on the 9th and unlike my previous experiences with service text; I never received a text with her info. Up until today still no text with her info. Anywho the end result, we're waiting on a part. 5/23‐6/13 No movement on my vehicle. Ask my how I know. My app tells me everytime my door is locked/unlocked or the vehicle is started. However, Veronica calls me on 6/13 to say she needs me to bring in the loan car I was in because it was being sold and they need to put me in another car because they had gotten the part in but the tech is still hearing the noise after replacing said part. I asked, "you said you all put a part in. That's weird as my Mercedes app hasn't shown any action since before I talked to you on the 23rd." Veronica, per usual, in her ARROGANCE. "Well the part was put in and they're still hearing the noise!!! Will you bring the car in or we can bring you another loaner and pick the one you have up!" I told Veronica, because I wasn't about to argue with her rude, lack of integrity self that I wanted the issue escalated because I didn't understand why a pre-certified vehicle I've had less than a year is having issues that keeps the vehicle at the dealership over a month. I tell her it seems to me I should be in line for an early trade/Exchange. I got a lemon. More

The service department is completely unreliable and a ripoff. First after making an appointment they still didn’t even get to my vehicle until days later claiming the Labor Day even though I brought it t ripoff. First after making an appointment they still didn’t even get to my vehicle until days later claiming the Labor Day even though I brought it to them on the Friday morning before Labor Day weekend. I give the service technician his credit and even the few days for warranty clearance but the rest is bogus because nobody beside the service technician kept me potted and when I finally spoke to the service department supervisor almost two weeks of them having my vehicle he had the audacity to tell me twice that he’s just trying to be honest with me, the mechanic has committed to another vehicle. I finally told him from frustration that you’re not doing me a favor by being hon, it’s just something that we’re supposed to do and I reminded him that it’s just about two weeks that they have had my vehicle. Long and short I was so frustrated, to put it nicely, that I told the service technician to put my vehicle back together and I declined service and paid them basically for nothing. They kept my vehicle for two weeks exactly and the really sad part is the small dealership I bought it from replaced the faulty sensor and wouldn’t even accept payment! STAY AWAY FROM PARK PLACE MERCEDES SERVICE DEPARTMENT!!! More

I have been very seriously defrauded. I need immediate answers from the dealership and service department. I need immediate answers from the dealership and service department. More

I have been defrauded by Park Place Mercedes dealership in Arlington. I need immediate answers, in Arlington. I need immediate answers, More

I'm loyal MB customer but the service I have been receiving lately is below expectations. Last year I purchased a 2022 GLC 300 from Park Place in Arlington, TX with a prepaid maintenance package whic receiving lately is below expectations. Last year I purchased a 2022 GLC 300 from Park Place in Arlington, TX with a prepaid maintenance package which cost me $1780. On August 4,2023, I scheduled a maintenance service with a loan car. My plan was to drop my car and pick up a loan car and be out of there within an hour to go back to work. The advisor wanted me to wait for the service because my loan car is an electric one and is not charged, I declined because I have to go back to work. Then he came back and said I have to pay $395 for the service. I explained to him I had the prepaid maintenance plan. After about 45 minutes, he returned and said I got it on wrong VIN number and the service couldn't done at this time. I offered to pay for the service and get a refund after the VIN number issue is resolved but that also was declined. He said they have to write another policy. It's been two weeks, and no call to let me know the status of my policy. Yesterday August 16,2023, I called park place and demanded to talk to a manager, I was told, the manager Cody is unavailable and he will call be back. It's been 24 hrs and I have not got a call back. At this point, I'm tired of this mediocre service from Park Place Arlington. I'm going to be reaching out to Steve from fox4 investigates to resolve this issue for me. I cannot continue to waist my precious time on a service that I have paid for. More

I appreciate the help I received from Nia. She made sure I was seen as quickly as possible. I came on a cold day and she walked me to the hot cocoa and coffee that I could sip while waiting t She made sure I was seen as quickly as possible. I came on a cold day and she walked me to the hot cocoa and coffee that I could sip while waiting to be serviced. Greatly appreciate her and her help in my great experience at Mercedes Benz Arlington More

Without this young professional man i would have not decided to buy this car. Mercedes is a very reliable and fancy car that i have always wanted. And the gentleman was great. decided to buy this car. Mercedes is a very reliable and fancy car that i have always wanted. And the gentleman was great. More

They just don’t care, zero communication I had a SCHEDULED 10,000 mile service. I arrived on time 8:30 am, had to wait 20 minutes for the rude advisor Jesus Gonzales to greet me. This should I had a SCHEDULED 10,000 mile service. I arrived on time 8:30 am, had to wait 20 minutes for the rude advisor Jesus Gonzales to greet me. This should have been a half day or less, I contact them at 4:30, they text back at 5:00 to say they do not have an oil filter for my car and it would be the next day. WTH.., a dealership doesn’t stock an oil filter...They knew for 4 days my car was coming... didn’t get my car till the following day at 5:00. More