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15 Reviews of Parker Cadillac - Service Center
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December 12, 2023
On October 24, made an appointment for November 20 for non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics. Arrived on 11/20 and they said they were behind and diagnostics would take at least a week. Because it was Thanksgiving week, I couldn’t do without transportation for the week and rescheduled for their next available appointment on Monday, December 11. Received a voicemail on Friday December 8 that they would need to reschedule because they are so far behind. Blamed the autoworkers strike, small jobs turning into large jobs and parts delays. Per text they were running a couple of weeks behind. When I called to reschedule, they said first appointment would be January 16, 5 weeks away and almost 3 months from the first time I tried to schedule service for my Cadillac that needs to be fixed at only 55,000 miles. I told them I really needed to get it in sooner and they absolutely refused to help me. Thank goodness there is a Cadillac dealership an hour away that was able to schedule me for a week out. I would never buy a Cadillac from this dealership because of their poor service department. If it was possible to give them 0 stars, I would. If the parts delays and old strike were the real issue, I do t believe the nearest dealership could get me in in 1 week instead of 3 months. Terrible customer service More
by Amy
Employees Worked With
Joseph
September 30, 2022
. Everything was perfect! From the minute I dropped it off I knew I was in good hands. Steve kept in touch with the progress and diagnosis. I dropped it off 1 day and it was ready in less than 24 hou it off I knew I was in good hands. Steve kept in touch with the progress and diagnosis. I dropped it off 1 day and it was ready in less than 24 hours. Lauren greeted me when I picked up my car and she is a definite asset to the Parker family. She is a very friendly and professional lady. I picked up my car and was able to be reminder once again how fortunate I am to drive such a quality auto. More
by Deana
Employees Worked With
Steve and Lauren
September 02, 2022
I have taken my car to Parker Cadillac on two occasions for service and by far my most professional and rewarding experience with a dealership! I always feel welcomed and a family oriented atmosphere, each for service and by far my most professional and rewarding experience with a dealership! I always feel welcomed and a family oriented atmosphere, each and every visit! I look forward to many years of continued Business! More
by Sheila J
Employees Worked With
Jonathan and Lauren, and other Affiliates.
August 23, 2022
I am always extremely pleased with the service department. Steve is consistently pleasant and knowledgeable about what my needs are as a customer. The service department is one of the many reasons department. Steve is consistently pleasant and knowledgeable about what my needs are as a customer. The service department is one of the many reasons that I plan to continue buy my cars at Parker Cadillac. More
by ltps
Employees Worked With
Steve in service
July 23, 2022
Outstanding service and the prices was under the quoted price, that was not expected. All of the staff treated me with respect and they were professional. I have had nothing but the best service every time price, that was not expected. All of the staff treated me with respect and they were professional. I have had nothing but the best service every time that I visit your dealership. More
by guytonrm
Employees Worked With
Steve (was my service manager) OUTSTANDING , James Dillard
May 18, 2022
Steve and the team were Awesome. The service was done in a timely manner and delivered as promised. The communication was terrific as well. Thank you Parker The service was done in a timely manner and delivered as promised. The communication was terrific as well. Thank you Parker More
by Wes
Employees Worked With
Steve
March 02, 2022
Their personal are very friendly and efficient. This was my first time for service and I am looking forward to continue business with them This was my first time for service and I am looking forward to continue business with them More
by robertareynolds
Employees Worked With
James Dillard
