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Parker Cadillac - Service Center

Little Rock, AR

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15 Reviews

15 Reviews of Parker Cadillac - Service Center

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December 12, 2023

On October 24, made an appointment for November 20 for non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics More

by Amy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph
Dec 14, 2023 -

Parker Cadillac responded

We are very sorry that Amy's appointment needed to be rescheduled. However, delays in parts due to the UAW strike has pushed our schedule out far beyond our normal timeframes. Our approach to be proactive, versus having the customer's vehicle at our lot waiting to get in the shop, has been effective in most cases. Our sincere apologies.

Dec 21, 2023 -

Amy responded

I ended up getting an even quicker appointment from a local Chevrolet dealership that got me in within 2 days of me requesting an appointment; got all the parts in to repair my car; and the repairs were completed in less than a week. That UAW strike that Parker is blaming for putting me on a 3 month delay to even have my car looked at doesn't really come across as too credible based on the ease of having another General Motors dealership get me in and get my car fixed in less than a week. And they were also very polite and professional as opposed to Parker.

September 30, 2022

. Everything was perfect! From the minute I dropped it off I knew I was in good hands. Steve kept in touch with the progress and diagnosis. I dropped it off 1 day and it was ready in less than 24 hou More

by Deana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and Lauren
September 13, 2022

They are a excellent team it always courteous they make sure they handle you with excellence More

by malessiapoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cilfia smith
September 02, 2022

I have taken my car to Parker Cadillac on two occasions for service and by far my most professional and rewarding experience with a dealership! I always feel welcomed and a family oriented atmosphere, each More

by Sheila J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan and Lauren, and other Affiliates.
August 25, 2022

Service is excellent. Made me feel at home during my time there. Constantly checking on my needs. Love the dealership. More

by Ms Cadii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Service Dept
August 23, 2022

I am always extremely pleased with the service department. Steve is consistently pleasant and knowledgeable about what my needs are as a customer. The service department is one of the many reasons More

by ltps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve in service
Aug 23, 2022 -

ltps responded

As always I am very pleased with the service department at Parker Cadillac. Steve is extremely helpful.

July 23, 2022

Outstanding service and the prices was under the quoted price, that was not expected. All of the staff treated me with respect and they were professional. I have had nothing but the best service every time More

by guytonrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve (was my service manager) OUTSTANDING , James Dillard
July 16, 2022

The service I received was great and the agent that waited on me did a great job! More

by elder.saxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve , James Dillard
May 18, 2022

Steve and the team were Awesome. The service was done in a timely manner and delivered as promised. The communication was terrific as well. Thank you Parker More

by Wes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
March 02, 2022

Their personal are very friendly and efficient. This was my first time for service and I am looking forward to continue business with them More

by robertareynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Dillard
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