Parker Cadillac - Service Center

Go above and beyond to help you. We were traveling through the area and the nav system in our new cadillac decided it wasn't going to work. Everything else in the cue worked. So loc We were traveling through the area and the nav system in our new cadillac decided it wasn't going to work. Everything else in the cue worked. So locating the closest dealership to out hotel was Parker. Upon arriving we saw a salesman putting the rope across the lot. We pulled up and we were able to catch him (BRYCE) to ask what time they open tomorrow. He said 8am and we explained we were on a road trip from PA to NM. He asked what the issue was that we were having trouble with. We told him and he easily could have said come back tomorrow and see service, but he did not! He took the time to say "Lets see if we can do a hard restart on your system and it may fix the problem. He stayed there with us and took us step by step through the process to see if it that would fix the problem. Sure enough it did and we were back on the road! Bryce went out of his way, after hours to help us out! Incredible! If you are looking for a salesman who will take excellent care of you, Call Bryce! Its obvious this dealership rocks its customer service. Many THANKS Bryce! Rebecca and Todd ( PA) More

Always helpful The service area is always clean, helpful, and professional. The staff works with me on time and convenience. I love the cookies it adds a touch. The service area is always clean, helpful, and professional. The staff works with me on time and convenience. I love the cookies it adds a touch. More

disappointed in attitude towards new service customer Very unprofessional service manager, demeaning and condescending. The service manager's attitude towards me was incredibly insulting and wasn't intere Very unprofessional service manager, demeaning and condescending. The service manager's attitude towards me was incredibly insulting and wasn't interested in assisting me. I won't be returning. More