Parks Chevrolet Huntersville - Service Center

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for t Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs. More

Everyone at the dealership was friendly and knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were d knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were doing. More

We think that Thomas Fox is a great service advisor at parks Chevy huntersville nc. parks Chevy huntersville nc. More

Recommends work to be completed that does not need to be completed. Told me $89 for oil change plus tire rotation cost up front. Then went to check out and charged me $240.48. Said he told me the wrong pric completed. Told me $89 for oil change plus tire rotation cost up front. Then went to check out and charged me $240.48. Said he told me the wrong price. I would not have even had them change my oil if I knew it was so much more than a quality local service tech. Recommended $2K of additional services which some More

Dear Mr. Hickman, I had the pleasure of meeting Jordan Lasure; service advisor, last month. After visiting many dealerships, Jordan listened to my plea and ha Hickman, I had the pleasure of meeting Jordan Lasure; service advisor, last month. After visiting many dealerships, Jordan listened to my plea and had no issue assisting me in finding a solution to repair my 2005 Chevrolet SSR Pickup Truck. He introduced me to one of your mechanics that was familiar with this classic vehicle. His knowledge of and expert troubleshooting was impressive to say the least. Jordan is an excellent communicator who kept me informed during repairs. I picked up my vehicle better then I left it. I did this review because Jordan wouldn’t let me walk away unsatisfied. His can do attitude won me over immediately! Everyone in the service department was professional and treated me with respect every time I visited service. I felt like a new truck owner, but knowing Chevrolet still has a 19 year old truck on the road is a true testimonial they build great vehicles. I’m really not a review customer but felt you needed honest feedback that Parks Chevrolet Huntersville got it right. You all have earned my loyalty. As a retired Marine, recognizing a job done well, above and beyond expectations deserves the highest compliment from the public. I hope you will recognize them as well. Your leadership is reflected from your staff’s attitudes and you’re doing it well sir. Thank you for the opportunity to submit a review. Glenn Richardson More

Completely rude and unprofessional behavior of the reps in service department, I spoke with Sheila Sheline. They decline to provide MPI results, decline to tell what has been inspected, just rude talks. Wh in service department, I spoke with Sheila Sheline. They decline to provide MPI results, decline to tell what has been inspected, just rude talks. When I 've asked about itemized results they asked do I want to make another inspection, so it was looks like they didn't nothing for the first time and that was the reason their rude behavior. More

Thomas, in the service department, is always friendly and incredibly knowledgeable. He knows his stuff!!! I completely trust him to make sure I get what I need for my car. incredibly knowledgeable. He knows his stuff!!! I completely trust him to make sure I get what I need for my car. More

Been coming to parks for over 7 years to service my truck. Always get exceptional service from Thomas and staff always helpful and friendly and get you out in a timely manner. truck. Always get exceptional service from Thomas and staff always helpful and friendly and get you out in a timely manner. More

Jordan at Parks Chevrolet is amazing. Very customer driven. I will definitely come see you guys for my truck needs. Thank you for the great service. Very customer driven. I will definitely come see you guys for my truck needs. Thank you for the great service. More

Thomas was absolutely amazing a a a a a a a a a a a More