Parks Ford of Wesley Chapel

I have bought or leased 5 vehicles in the past 2 1/2 years, and have obviously been pleased with both the sales and service. We enjoy working with Frank Lacey and his sense of humor. I'm sure that we wi years, and have obviously been pleased with both the sales and service. We enjoy working with Frank Lacey and his sense of humor. I'm sure that we will be back. More

On Saturday, March 17, I started looking for a Ford dealer to examine at my 2002, 151,000 mile Ford Escape which started to have disconcerting noises from the engine compartment. I Googled Ford Dealer dealer to examine at my 2002, 151,000 mile Ford Escape which started to have disconcerting noises from the engine compartment. I Googled Ford Dealer and my zip code and found Parks Ford of Wesley Chapel. I entered their address in my GPS and arrived there at 11 o'clock. Upon arrival, I went to the Service Department, explained my problems but found that all service personnel were busy with customer appointments and that I would have to make an appointment. I decided to go to the Sales area and look at new Ford Escapes. Let me say that based on past experiences at car dealers, I am very wary of high pressure car salesmen who tell you what you need and push you to get a car that you don't want, need or can afford. I immediately was meet bu Jennifer Cofini who asked if she could help me. I said that I only wanted to look around at the new Ford Escapes but was not looking to buy. She pointed me to Park Ford's available new 2012 Escapes and I went out to look at them on my own terms. I was approached by Andy Wright who offered to show me the ins and outs of the dealers available lineup. Andy was friendly, courteous and helpful. When I did not find a 2012 that suited my needs and deferred the new Escape offerings, he mentioned that they had "used" cars as well. When he showed me what they had, I found a beautiful 2011 pristine Escape that really impressed me. Andy asked me me if I was interested in trading in my 2002 Escape and finding out what it was worth. I replied YES and expected the worst as my car was not in that good of a shape (rust, high mileage, discolored hood, a strange sound in the engine compartment and stains on the seats.) My sole stipulation to buying the car was that I wanted the new Firestone tires moved from my 2002 Escape to replace the Michelin tires on the 2011 Escape. He took me to his manager (I don't remember his name) to get a trade in evaluation. He arrived at a very satisfactory value for my car and we began the paperwork for my new "used" car. After work on Monday afternoon, I returned to Park's to begin what I expected would be a painful process for auto financing. Andy introduced me to Paul Stokes who expertly and efficiently walked me through the financial process for a loan. Upon completion of signing all the forms, I was preparing to get into my old car and go home, returning the next day to get my new car. When I went outside, I discovered that Andy had moved the tags from my car to the new car. Tuesday afternoon, I returned (without an appointment) to get all 4 tires exchanged between my old and new cars. Paul Stokes made this happen despite a heavy service workload. My overall experience has been outstanding!! Everyone I met at Parks Ford of Wesley Chapel was warm, friendly, honest and candid. I found a customer oriented atmosphere and individuals that made the entire process go smoothly and quickly. I plan on making Parks Ford of Wesley Chapel the place for my future car needs. --Michael J. Shanahan More

Our experience was one of the best we have ever had at a car dealership. Frank was very knowledgeable, very helpful and not at all pushy like a lot of sales people. We would definitely recommend Frank to ot car dealership. Frank was very knowledgeable, very helpful and not at all pushy like a lot of sales people. We would definitely recommend Frank to others. More

I didn't arrive at the dealership until 3 PM on a Sunday and I was home with my new truck before 6. The people at Parks Ford are the upmost professionals. This is the 3rd vehicle I have purchased from Parks and I was home with my new truck before 6. The people at Parks Ford are the upmost professionals. This is the 3rd vehicle I have purchased from Parks in the last 4 months and I have always been treated very well.If in the future I wish to purcahse or lease another and I am still in the area, Parks Ford will be my choice. More

My family and I have been doing business with Al Brooks and the Parks since 1976. We always receive first-class service at the best possible price. Thank goodness for people like Al. and the Parks since 1976. We always receive first-class service at the best possible price. Thank goodness for people like Al. More

Al Brooks was easy to deal with and helped us get a McDonald's discount when others could not. He has helped our company and employees save money. McDonald's discount when others could not. He has helped our company and employees save money. More

We only stopped by to see what new or used cars were on the lot as we were thinking of getting a newer model Ford to leave in Florida. We return to Canada each spring.Frank was friendly,courteous,knowledga the lot as we were thinking of getting a newer model Ford to leave in Florida. We return to Canada each spring.Frank was friendly,courteous,knowledgable with a sense of humour !!! Quickly, he had a car for us ---a Buick !!! Before we had lunch or coffee break, we had a car !!! Frank looked after us without being pushy and even quickly helped arrange insurance too. All the staff were courteous,helpful and friendly---the lady on the front desk kindly offered a snack bar too.The financial officer ( Mr. Gurzon,I believe )was also courteous and helpful. The only negative comment we might make was that upon driving away, we realized the gas tank was only 1/4 full !! Whoops, that did not make us too happy but we did not want to cross the lanes of highway again. When Frank called the next day we told him we were disappointed about the fuel level and he assured us that we would get another free oil change when we return late this year to Florida !! Now that is good business. THank you again to all Geraldine and Bernard Kent More

I have not been able to make a deal yet, but this dealership treated me with respect and took a lot of time to work numbers for me and have been fantastic! dealership treated me with respect and took a lot of time to work numbers for me and have been fantastic! More

Approximately three weeks ago my wife and I started a search to purchase an auto. We visited six dealers on Rte. 54 including Heritage. Visited four dealers in Brandon and three on Nebraska Ave. Searc search to purchase an auto. We visited six dealers on Rte. 54 including Heritage. Visited four dealers in Brandon and three on Nebraska Ave. Searched the internet and ddecided on an American Ford Fusion. When we returned to Heritage we had a price quote from Elder Ford and a Consumer's Report. We had plans to re-visit Brandan and Elder again but George Dybowski changed our plan. We took a road test and he thoroughly and patiently explained the merits of the Fusion. We found him to be very professional without exerting any pressure. He offered us a reasonable deal which after deliberation we agreed upon. Helped us with the paperwork including the loan application and his courtesy continued until we drove off in our new Fusion. George made all of this a very comforting experience and would highly recommend him to potential buyers. More

Andy listened to what features and style of vehicle I was interested. He found it and emailed me with the vehicle information so I knew the color and features of my Focus. Andy took the time to show me interested. He found it and emailed me with the vehicle information so I knew the color and features of my Focus. Andy took the time to show me how to use the synch system and set up the features of my focus. This did help me get on the way to personalizing the display and key features. I received a follow up call and email to see how I was enjoying my new focus and whether I had any questions. I am looking forward to continuing my relationship with Parks Ford of Wesley Chapel. Jeff B of Lutz More