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Parkway Dodge Chrysler Jeep

1625 South Gratiot Avenue, Clinton Twp, Michigan 48036
Sales: (586) 465-7210

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Good
56% Recommend

Overall Rating 3.7

16 Lifetime Reviews

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Parkway Dodge Chrysler Jeep
16 Lifetime Reviews
Parkway Dodge Chrysler Jeep Info
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16 Dealership Reviews
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Reason For Visit
Sales (New)

"Exceptional"

I can't believe how well I was taken care of! From my first call to my introduction of my vehicle. First Class all the way!

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Employees dealt with

Doug Chambers and Rachel Colliers


Reason For Visit
Sales (Used)

"Used Car at Great Price"

Went in looking for a car to replace one that we had. As Bill began to understand what we were looking for, he was able to focus our attention on a used car (originally came looking for new) in "like new" condition with extremely low miles. So we walked away with basically a new car at a used price. No issues so far, after about 2 months.

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Employees dealt with

Bill Mazzola


Reason For Visit
Sales (New)

"Great Sales Team !!"

I leased a new 2014 Dodge vehicle and they worked with me and put me in the vehicle of my choice ..,I would recommend Joe Giacona. or Doug Chambers. as your salesman ...

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Employees dealt with

Joe Giacona & Doug Chambers


Reason For Visit
Service

"jeep grand cherokee service"

I brought in my Jeep Grand Cherokee for warranty service for 2 issues. The first was a leaking power steering rack, they said it was seepage but not leaking and could not repair it for seepage. The second problem was a clunk noise in the rear suspension. They test drove it and found nothing, big surprise.

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Employees dealt with

service writer, and mechanic


Reason For Visit
Sales (New)

"Purchase New Car"

The overall experience was fantastic. I was looking to purchase a new 2015 Chrysler 200C and Susie DiCerbo (my sales person) was terrific. She is extremely knowledgeable and very patient with my demands. She must of spent 30 minutes showing me the new features of the vehicle. I will recommend Parkway and particularly Ms. Dicerbo to friends and family.

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Employees dealt with

Susie DiCerbo


Reason For Visit
Sales (New)

"Very pleased with the whole experience at this..."

Very pleased with the whole experience at this dealership! I had a wonderful salesperson that answered all my questions and worked with me to find a car to meet all my needs. I love my new Grand Cherokee! I can't wait to show it off to all my family and friends. I highly recommend Parkway!

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Employees dealt with

Moses D


Reason For Visit
Sales (New)

"I had an excellent experience with this dealership. ..."

I had an excellent experience with this dealership. Their internet sales agent Rachel Collier was attentive and allowed for me to effectively shop for my new vehicle online. I also got an excellent deal on my trade-in as Rachel was willing to negotiate which allowed for me to get the best deal on my new lease. The Black Friday deal provided at Parkway which gave an extra $2,000.00 on to any trade-in was also phenomenal and helpful. I would recommend Parkway and Rachel to anyone looking for a new vehicle and I look forward to working with them in the future.

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Employees dealt with

Rachel Collier


Reason For Visit
Sales (New)

"Very bad service my salesperson name who handle my..."

Very bad service my salesperson name who handle my transaction (Jay) he was all over me before I signed the lease I paid my start up fee that include everything I told him when you get my license plate please mail it to my house he said sure I got the car few days later on Friday got a call from the dealership your license plate here come down and pick it up and also there is $130.00 fee!!!?? I called back on Monday to see what’s going on I called Jay around 10am no answer left a message called again around 12pm no answer left a massage again I called him again around 2pm he answered wow I told him the story oh don’t worry let me see what’s going on I will call you right back never did I called again on Tuesday around 9am no answer left a message called again around 12pm no answer left a massage around 2pm I said to myself I had it with him so I called again this time I ask for his manager the lady at the front did not want to give me the manager I guess she did not want him to get into a trouble so anyway I hung up with her had to call Chrysler and make complain I was very surprised they rally did not do anything but talk to the dealer about this issue and the dealer refused to pay for the plate so I went to the secretary of state and bought new one and I told Jay he can keep my plate what a bad experience never again that’s for sure and if you don’t believe me people go there and experience it your self.

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Employees dealt with

Jay


Reason For Visit
Service

"I left my car twice at this place (11am to 7pm, then 10am..."

I left my car twice at this place (11am to 7pm, then 10am to 530pm) - to have my heat fixed. Whether it was because its under warantee and they only fix cars for paying customers, or they are just plain jerks... I don't know. But 2 full days at the dealership and they tell me they never got around to fixing it. The worst part is, the service adviser Tommy Frederick LIED to me saying that they needed to order a part to fix the car. Sorry Tommy, your technician and service cashier blew your cover when they told me that the part is actually IN STOCK, but they never got around to fixing my car. The thing that makes me crazy is that they never called me to tell me that my car was NOT being fixed. All day they told me that my car is being "worked on", but then I go there at the end of the day, and they haven't even opened up my car! What kind of operation are they running? If it is too busy and the job cannot be done, please let me know and do not waste my time. Please, at least give me the respect and communicate with me. And what is the problem with Mr. Tommy Frederick? Does he need a lesson on professionalism and customer service? Does he need a lesson on how to NOT LIE?

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5
Customer Service
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Employees dealt with

Tommy Frederick


Reason For Visit
Sales (New)

"This salesperson, Yaz Abusaif, repeatedly lied to us and..."

This salesperson, Yaz Abusaif, repeatedly lied to us and basically stole our trade in. Per blue book value, our trade should've been $3,541 in fair condition. Chrysler also gave a bonus trade in of $750 for minivans. This means that our trade in value should've been at leat $4000 - we were given a measely $900 for the vehicle for a total trade in value including the Chrysler bonus of $1650. This is over $2000 less than what we should've gotten. Our salesperson repeatedly lied and said it was $1900 (which was still low) but he had to write it a certain way on the deal, $900 for trade in value and the $1000 as "rebate funds". He also insisted that his dealership was throwing in the $1000 as a bonus on the $900?? When we questioned this repeatedly he was very rude and said you cant get the EP price (we have employee discount) and the higher amount for your trade in? I've since found out through Chrysler directly that this salesperson is a complete fraud and that non of his explanations were true. Our extra $1000 in the rebate column of the written deal was a bonus that we would've received even without the trade in. He never mentioned the additional $750 and said it was a rebate from Ally Financial. This guy is a complete fraud and we are filing a formal complaint with Chrysler against this dealership and salesperson.

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Employees dealt with

Yaz Abusaif
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