I left my car twice at this place (11am to 7pm, then 10am to 530pm) - to have my heat fixed. Whether it was because its under warantee and they only fix cars for paying customers, or they are just plain jerks... I don't know. But 2 full days at the dealership and they tell me they never got around to fixing it. The worst part is, the service adviser Tommy Frederick LIED to me saying that they needed to order a part to fix the car. Sorry Tommy, your technician and service cashier blew your cover when they told me that the part is actually IN STOCK, but they never got around to fixing my car. The thing that makes me crazy is that they never called me to tell me that my car was NOT being fixed. All day they told me that my car is being "worked on", but then I go there at the end of the day, and they haven't even opened up my car!
What kind of operation are they running? If it is too busy and the job cannot be done, please let me know and do not waste my time. Please, at least give me the respect and communicate with me. And what is the problem with Mr. Tommy Frederick? Does he need a lesson on professionalism and customer service? Does he need a lesson on how to NOT LIE?
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