Parkway Nissan

I wish I could leave a 0 star review. I am a single income mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From Augus I am a single income mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From August to November I have been in that dealership at LEAST 16 times for repairs. Half the time, when I picked it up, I couldn’t even leave the parking lot without having to turn around and have them fix something else. The mechanics here have no idea what they’re doing. They “fix” something and it breaks again immediately. From a turbo blowing, to heat going out, coolant line blowing off, electrical issues and dumping oil- every single thing has needed fixed 1, 2 and sometimes 3 times. On top of what the warranty covered, I’ve dropped 3K on repairs in 3 months. This car has been in the shop more than I’ve been able to drive it. I have emptied my savings and maxed out my credit cards trying to make this vehicle safe and reliable for my children. I talked to the salesperson who sold me the car and he looked me in the face and said “you’re screwed” only he used a much harsher word than “screwed”. I left in tears. The general manager treated me like a waste of time when I asked for options. They were completely not interested in helping whatsoever. I spent countless hours in their lobby and missed so much work just trying to get this car to be drivable. I even paid outside sources to work on things they couldn’t fix correctly. This was a miserable experience. I was MORE than patient and kind and continued to give them the benefit of the doubt. As a previous business owner, I think long and hard before leaving a bad review. But parkway Nissan deserves one. Thumbs way way down. I’ve never been more disappointed in a business in my entire life. Whether the car was 12K or 112K, you should care about your customers. Parkway Nissan does not. Do not go there.n More

Called up talked to them. . made a deal and they were very good to work with, I got a good 6.6% intest on a used Yukon Denali and had everything lined up to be delivered on Fr . made a deal and they were very good to work with, I got a good 6.6% intest on a used Yukon Denali and had everything lined up to be delivered on Friday. I found time and drove up to them on Thursday. Yukon had a couple little blemishes no big deal very nice vehicle none the less. I took it for a quick test drive and it was all over the road when changing lanes. Took it back and looked over it.. rear ac didn't blow very cold and then they put on lift and found front sway bar link on front was brok in to and rear driver air shock was blown out. They were on top of it to get repairs made but only replace one of the rear air shocks and I requested both be done thats the only way I was ok with still taking it. I drove 3 hrs home w my vehicle left Denali called next day.. they replaced front swaybar link and ONE rear air shock and made repairs to the rear ac. I told them id still take it but replace both shocks or I requested to add 750 to my trade value and reduce there Yukon 750 (a total of 1500 less then we previously agreed) I want to replace the other shocks and that would make it work out they declined. So in all I wasted 3 hrs driving each direction hours at there dealership and ran my credit and just wasted a ton of my time. Overall they seem decent and made excuses about bad tec in shop and fired them. But still a major waste of my time and running my credit.. thank goodness I didn't wait for it to be delivered. Just buyer beware More

After contacting several Nissan dealerships, Parkway was willing to give me a straight quote for a truck. No backend add-ons or services. Straightforward approach to selling vehicles and it is highly appr willing to give me a straight quote for a truck. No backend add-ons or services. Straightforward approach to selling vehicles and it is highly appreciated. I'm not sure when auto dealers became 'villains' looking to loot your bank account, but I don't feel like Parkway operates in that way. If you want a new vehicle (doesn't have to be a Nissan) get in touch with Mark Smith and see what he can do for you. Looking forward to meeting the service department when my truck is due in for maintenance. Thanks All. More

Ben Robinson's easygoing, humble attitude was exactly what I needed when looking at and test-driving the truck. He was NEVER pushy and only helpful. During price negotiations, Ben Robinson was very fair what I needed when looking at and test-driving the truck. He was NEVER pushy and only helpful. During price negotiations, Ben Robinson was very fair and transparent, and I appreciate that! Lastly, Mark Smith got involved at the end by offering to buy my old truck, and he was extremely fair. Also, Mark Smith has been super helpful going forward with matters like tracking down items that I left in my old truck and so forth. Hats off to Parkway Nissan! They might be far from my home, but I will go back because of their integrity and excellent service. More

Fast responses and got the answers quickly that I requested. Convenient communication and easy to work with. requested. Convenient communication and easy to work with. More

Exceptional treatment in a low pressure, sales way and fast Response time from the front office through financing and the final tour into the parts and service departments! I don’t easily give five star r fast Response time from the front office through financing and the final tour into the parts and service departments! I don’t easily give five star ratings to businesses, but Parkway Nissan earned this rating More

I have purchased 2 vehicles from this dealership. Salesperson were easy to deal with. No sales pressure. Drove vehicles home the same day that I inquired about them Salesperson were easy to deal with. No sales pressure. Drove vehicles home the same day that I inquired about them More

Have been dealing with Parkway for years. The sales staff if fun to work with and the service department is top notch. Definitely looking at Parkway for my next vehicle. The sales staff if fun to work with and the service department is top notch. Definitely looking at Parkway for my next vehicle. More

Parkway Nissan was great from the purchase of the vehicle to the regular maintenance and also the free car washes. Jim Copeland was a great salesman that helped in everyway. thank you Jim. to the regular maintenance and also the free car washes. Jim Copeland was a great salesman that helped in everyway. thank you Jim. More

I needed a car asap, but of course wanted to make my purchase count so I had a particular vehicle in mind. I was scrolling through car gurus and found one, but it was in Ohio and I’m on the east coast. purchase count so I had a particular vehicle in mind. I was scrolling through car gurus and found one, but it was in Ohio and I’m on the east coast. I said this is too good of a deal to pass up. Kelsey replied to my inquiry in minutes and from that point it was nothing but a 5 star experience! Buying a vehicle without even laying eyes on it wasn’t my ideal experience, but Kelsey made me feel like I was right there taking a test drive! She was responsive, personable, and provided excellent customer service! The GM worked diligently with my financing, and Bob with the delivery team was delightful and worked with my schedule! I would highly recommend this dealer and their staff to anyone in the market! I will purchase with them again! More