Passport BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Fowler

My Review of Passport BMW:
I am really happy with the purchase of the new BMW from Passport BMW. Frank Fowler (Sales) and Mark Valcich (Sales Diretor) were ready to make the deal. I would recommend Passport BMW to anyone based on my experience. Really great customer service!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Greg Park and Jay Klein

My Review of Passport BMW:
Greg Parker is the most helpful, thoughtful and considerate car saleman I have ever worked with in a car purchase. He went far above and beyond to deliver a perfect car at a perfect price. When I buy my next car, it will be a BMW from Greg at Passport. The level of service and attention is amazing. You truly feel that you have purchased a luxury car before you even get behind the wheel.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Han

My Review of Passport BMW:
I recently purchased a new BMW and had an exceptional purchase experience. My salesman was Ed Han. It was not a high pressure experience in the least. He understood that I was considering making a big investment. Even after my payment for the vehicle, Ed sat in it with me to go into great detail about all the features the vehicle has for an hour or more. My financee is also in the market for a vehicle, an M3, and I have strongly encouraged her to contact him for her purchase as well.

Anyone else in the market for a car, I strongly recommend you working with Ed Han at Passport BMW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Han, George Ault

My Review of Passport BMW:
We were having issues with the Engine light coming on in our 2009 BMW X5. We had bought the BMW in Germany through the Military program. The Engine light had come on 4 times in 4 months. Each time the Passport BMW service team helped us out tremendously, but for some reason the engine light would always come back on. After the 4th time We called George Ault (the service department manager)to see what our options were because we were getting frustrated with always having to bring the BMW in every month. George put us in contact with Ed Han to do a vehicle exchange. Ed was extremly helpful and friendly. He took the time to make sure that the BMW X5 we were exchanging for had at least everything that our old one had. I would recommend any of my friends and family to him if they are looking for a new BMW.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Peter Brizan

My Review of Passport BMW:
I strongly recommend Passport BMW located in Marlow Heights, MD on Auth Way over the immediate BMW dealers in Metro DC area because of the professional and no nonsense service that I received. Right from the first contact with Mr. Peter Brizan, an aire of professionalism with a down-to-earth flavor was perceived.

The team at Passport BMW are knowledgeable, friendly, and courteous. Oh yes and "top shelf." Mr. Brizan is "top shelf" when it comes to handling his customers. Even after a day or two when I had questions, though minor, he was still assisted me with the same professionalism.

Also, the customer service rendered by the receptionist is "top shelf." They always answer with professionalism and your call will never be forwarded leaving you in the bounce-around mode as so many other dealers do. The service team is very responsive and even with the most trivial of questions, they are always eager to serve you with the same level of professionalism as Mr. Brizan.

I really believe in "selling" a product or business that I believe in, after all it's my reputation on the line as well!

Yes, Passport BMW is a little further than most would travel but it's worth the drive and you won't regret it. Just call the Passport BMW team today SEE, HEAR, and EXPERIENCE the Passport BMW 1st Class service for yourself.

P.S. This message is written of my own volition and no, I am not being paid for this. Passport BMW is just that good.

Thanks Peter and the Passport BMW team....

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Emile, Dave

My Review of Passport BMW:
My overrall buying experience at Passport BMW was great. I purchased a 2006 7 series LI. I went to the other BMW dealers in the area more than once,but BMW of Passport delivered. I stopped by Passport at the last minute while on my way home(Wed). After talking to Emile(salesperson) for a few minutes and telling him my price range( I'd done extensive research).I decided that I would come in the following saturday with my wife.I made it known to him that if he could not deliver, don't waste my time and certainly not my wife's. Emile delievered,he stayed true to his word and I'd purchased a car spending less time here than at any of the other four dealers in the area that I'd visited. Emile is a salesperson that's true to his word, he was patient and addressed any concerns that I had. Also I must mention the sales/financial manager Dave, he is a Beast! I worked with a total of three people during my buying experience, regrettfully I can't remember the name of the other gentleman
who was also great during the processing of my application. My buying experience
here at Passport was great, perhaps it could be said that I brought a car from the Dreamteam of Dealers.

Sincerly,
A. L.
A First Time BMW Owner

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Han (Sales Consultant), Jay Emadi (Business Manager)

My Review of Passport BMW:
My wife and I have purchased a number of vehicles throughout the years. We can say this was the best sales experience we have encountered. It was a pleasure to do business with Passport BMW. The Sales Consultant, Ed Han, treated us with respect and plain talk. He listened to us and when asked, provied helpful information and guidance. He left this important purchase decision to us. My wife and I did our homework and we believed we were prepared for another agonizing car buying process. Ed made the process simple and stress free. His no pressure, honest approach was refreshing. He spoke intelligently to us and did not have to "See the manager" to make any pricing decisions. We received the pricing we wanted. We were extrememly happy with the negotiation process. The entire purchase process went well from initial e-mail contact with Ed until his thorough final review of our new BMW right before we left the lot. Jay Emadi, Sales Manager, was also honest and professional. He even came into work early to meet our scheduling needs. My wife and I appreciated it. The true litmus test is this... We would certainly return to Passport BMW, recommend it to family and friends, and buy another BMW from Ed. They are on our Christmas Card list.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Long (Gerneral Sales Manager), Matt Fullerton, Jeff Steel, Tony Medeiros (service)

My Review of Passport BMW:
My Brothers and I have known Joe Long and Tony Medeiros for last 20 years. Joe Long was the sales associate 20 years ago when my brother bought his first BMW. Ever since then we have been loyal to him, as he is one of the most trusted person in the auto business. His level of integrity and honesty can not be matched. Joe (General Sales Manger) and his team have always delivered exceptional service that I have not seen anywhere else.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Charske

My Review of Passport BMW:
I used to get my BMWs from VA dealers. But this time I heard about BMW passport and how they treating their customers. I decided to try them and was surprised when i met Matt who was really very professional and very nice to the point i finalized everything in the same day. Now after 3 weeks i got 4 contacts from Matt and Mark ( Sales Manager ) to follow up on everything which really make me feel satisfied about the decision i took.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Foster

My Review of Passport BMW:
This dealership, and especially Tom Foster, went above and beyond my expectations. They were super-easy to work with and very professional. I would recommend this dealership to anyone looking for a new or used BMW. They took service to the next level and they did a ton of work without me having to get involved. I literally went into the dealership after the car arrived and spent about 30 minutes signing documents. That was it! All of the staff is about the highest caliber I have dealt with (and I have bought many BMWs in this area). So they won my business and I would suggest you give them yours (even if they are not in your immediate area they are worth it).

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