Passport Mini of Alexandria

Had a recent issue with my car and had to drop it off overnight. They were able to get me back on the road in 2 days and covered the repair under the warranty. On top of this the scheduled services for t overnight. They were able to get me back on the road in 2 days and covered the repair under the warranty. On top of this the scheduled services for the mini they're very thorough with the inspections and provided me a good amount of information on things to consider to keep the car running correctly. More

Here is the story. You almost can’t make this stuff up. I contacted the dealership on Saturday 29NOV regarding the availability of a used 2021 Jaguar E-Pace that the You almost can’t make this stuff up. I contacted the dealership on Saturday 29NOV regarding the availability of a used 2021 Jaguar E-Pace that they had on their lot for over 50 days. They quickly replied back that it was available and sent me an out the door price when I requested it. I set up an appointment for the next business day, Monday 01DEC, at noon. I flew into the area and was heading towards the dealership with money in hand and full intentions of buying the car if it checked out when they called and informed me that there was a safety recall regarding the airbags on the vehicle (I was previously aware of when I researched the vehicle which did uncover a safety recall on that make and model, but it was not a “Do not drive” recall) and that I couldn’t test drive it and they couldn’t sell it. I asked if I could still take a look, they said yes. I arrived and looked at the vehicle, and they proceeded to tell me that it was against Virginia law for them to sell me the vehicle since it had a safety recall. They also informed me that the drivers seat adjustment wasn’t working and they were looking into getting the airbags and seat taken care of, after which they could sell the vehicle. Of course they didn’t know how long that would take but would get me an update either later that day or the next. This all came as a bit of a shock and frustrating to say the least. They didn’t know about this recall and seat issue and address it during the past 50+ days they had the vehicle? Or tell me about this when I initially inquired? That night I did some research and there is NO Virginia law preventing a dealership from selling a USED vehicle with a safety recall provided they inform the customer and the customer acknowledges in writing. There is, however, a federal law preventing the sale of NEW vehicles with safety recalls. In the morning, I took the liberty of contacting Jaguar directly with the VIN inquiring about the safety recall. Jaguar told me that the safety recall did not apply on that particular vehicle based on the VIN. I sent the salesman this information regarding the recall and the nonexistent law figuring perhaps they were confused and thought the federal law applied to all vehicles and not just new and while there was a recall notice on the make/model, never checked by VIN with Jaguar and just assumed it applied to that vehicle. Shortly after sending this information, I received a reply with an update stating that someone came in and put a deposit on the vehicle. Say what? I was just informed less than 24 hours ago that you couldn’t sell the vehicle due to “Virginia law” and the safety recalls. What is going on? I called the dealership and asked to speak to a manager and explained the situation. He was partially aware of what was going on as he knew which vehicle I was talking about without me mentioning. He said he would look into it and get back to me. Which, surprise surprise, he did not do. Basically, they refused to sell to me and concocted a rather bizarre story. It is unprofessional behavior and business practices like this that give people such negative options regarding car dealerships and why most would rather have dental work than visit one. In the end I’m flying back home instead of driving, time and money wasted. Thanks Mini of Alexandria, VA. More

Upon our initial contact with the dealership, my wife and I were fortunate enough to have Jerry Silva as our salesperson. From the very first discussion, Jerry put us at ease, making the entire process smoot I were fortunate enough to have Jerry Silva as our salesperson. From the very first discussion, Jerry put us at ease, making the entire process smooth and stress-free. His patience, easy-going nature, and professionalism were evident throughout the journey that eventually led to our purchase. Throughout our interactions, Jerry listened attentively to our needs and preferences. We changed our vehicle choice a couple of times, yet it didn't seem to phase Jerry at all. He remained composed, accommodating, and sincerely interested in ensuring we found the perfect vehicle. In conclusion, our experience at the dealership was remarkable, thanks to Jerry Silva. His exceptional service, unwavering dedication, and genuine care made our vehicle purchase a memorable and enjoyable experience. Jerry embodies the qualities of an outstanding salesperson, and we are grateful for his assistance. If you want a hassle-free, supportive, and positive car-buying experience, Jerry Silva is the person to ask for. More

If I could give zero Stars I would do that. Ahead of time, they gave me a price for the car... what I expected to see was a car that matches the quality for the price. What I saw... scratches Ahead of time, they gave me a price for the car... what I expected to see was a car that matches the quality for the price. What I saw... scratches, beat up bumper and a sales guy (Mike) unwilling to take the time with me that was needed. Was the car worth the price? Not the way it looked. Was my 2.5 hour drive each way worth it? No. I am not sure what the business model is but... Customer Service goes a long way. I was asking to put down a refundable deposit so I could get my wife to take a look. I was 90% sure I would have purchased the car had he agreed. Since he did not, I walked. Again... simple customer service.... goes a long way! Now for the pricing: dealer fee of $995 and processing fee of $350, in addition to ttl. Those fees were the reason I walked. More

Vinnie was excellent and went above and beyond to make our shopping experience wonderful. I broke my foot the day after we picked out my MINI and Vinnie arranged to deliver the car to my home. Wonderful our shopping experience wonderful. I broke my foot the day after we picked out my MINI and Vinnie arranged to deliver the car to my home. Wonderful customer service! Mini of Alexandria is now my preferred dealer! I look forward to being a customer for many years! More

This is our seventh car we have purchased from Passport over the years and, every single time, we've not been disappointed, at all! Service, sales, financing have all exceeded our expectations! over the years and, every single time, we've not been disappointed, at all! Service, sales, financing have all exceeded our expectations! More

I went in primarily for warrant work. That was exceptional. I asked that they also check out about 6 other items. Some they took care of, no charge. Tech then sat down with me and spent a lot o exceptional. I asked that they also check out about 6 other items. Some they took care of, no charge. Tech then sat down with me and spent a lot of time explaining their assessment and recommendations. All good. More

The service department was very knowledgeable. Hats off to Carlos who had exemplary customer service skills and took care of all of my vehicle needs. to Carlos who had exemplary customer service skills and took care of all of my vehicle needs. More

Great staff, professional and always willing to go the extra mile. Will continue to bring our mini coopers to this dealership for all our needs. If you need a great salesman, Andy Fortney is the person t extra mile. Will continue to bring our mini coopers to this dealership for all our needs. If you need a great salesman, Andy Fortney is the person to see. More