Back

Pat Milliken Ford - Service Center

Redford, MI

4.5
110 Reviews

110 Reviews of Pat Milliken Ford - Service Center

Sort by
March 12, 2024

The service was good pick up time and all but need to let the customer know that they have to pay before the vehicle is released More

by Rickeyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2024

Great service. Associate team very friendly and helpful.Fast in fast out. Easy on line scheduling. More

by joelshelton0860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorie Gardner
Mar 11, 2024 -

Pat Milliken Ford responded

Thanks for this great review about our service department! We greatly appreciate your business!

March 08, 2024

Great job Jordan, along with the team that took care of my vehicle. Experience was excellent and right on time. More

by ddr659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Polczynski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Pat Milliken Ford responded

Thank you for sharing your excellent experience with us! We greatly appreciate your kind words.

March 04, 2024

Service experience was very efficient and timely. It was completed earlier than expected. Very friendly as well. More

by jlandis57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Blannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Pat Milliken Ford responded

Thank you for your business and taking the time to leave this great review of your experience with us!

February 28, 2024

My vehicle was pick up at 10 am and returned all fix at about 12:20 noon.I love this I didn't have to wait in the waiting room. The pick up person was very nice and the returned person was nice also. More

by lorrainechap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauntice Richmond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juliet Guertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Pat Milliken Ford responded

Thanks for choosing us to take care of your vehicle and for taking the time to leave this great review!

February 16, 2024

My boyfriend called and made an appointment to bring my truck in to have new tires put on. He told them he wanted a specific brand etc. Whoever he spoke with said o.k.. My boyfriend arrived early to the More

by annettemcqueen23@gmail.com
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Feb 19, 2024 -

Pat Milliken Ford responded

Annette, we are sorry to hear that this happened to you. Our goal is to have the right tires there for you when you arrive. I would like to get a little more information so that I can determine how this mistake happened and make sure that it doesn't happen again. Please reach out to me personally at (313)387-7360 or pbattle@patmillikenford.com

February 16, 2024

Great service department Juliet is the best worked in my time frame and kept me updated More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliet Guertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Pat Milliken Ford responded

Thank you for your business and your kind review of Juliet and our service department.

February 14, 2024

I came in to the dealership to get my transmission fixed. While it says on the internet that it still should be under extended warranty, the dealership denied that and said that it is not covered. I definite More

by imadbig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl Blannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Pat Milliken Ford responded

We are sorry that you are disappointed in your service experience, however, we are not aware of any warranties either from Ford Motor Co. or that you may have purchased which would cover your transmission with 130,000 miles. If you have warranty coverage from an outside company or wish to review what you have seen online, please reach out to our Service Manager, Wes Ellis, at (313)387-7362.

February 03, 2024

Great service and very fast. My service advisor was very knowledgeable and had me in and out in no time. More

by Scottiewhitaker85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliet Guertin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Pat Milliken Ford responded

Thank you so much for taking the time to share your experience with us. We appreciate your business and this great review!

January 20, 2024

I was happy with the service, and I was told it would take two days but actually, it only took four hours More

by Juliana_aldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Polczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Pat Milliken Ford responded

Thank you Juliana! We are very happy to hear about your wonderful experience with our service department!

...
4
...