So I got a TrueCar/USAA price online and went in to buy the car. As far as the car purchase, everything was good. One of their new sales managers is not a people person (to say the least) so we worked with the GSM. No problems, got a fair price for my trade and got a good price on the new 2014 Altima. Here's where the problem comes in:
I looked at an SV and an SV with navigation. The SV with navigation added a couple other things that added about 2k in cost. Since this is primarily a work car, I decided against it but my sales person said "I can put Nav in it if you want". I asked how much and was told and after some research I was told I had two options, a JVC for 800 and a Sony for 1200. I said, "do they look factory?" I specifically said that I did NOT want an aftermarket head unit so even if it was an overseas knockoff it was fine as long as it LOOKED factory. With me still on the phone my sales person asked somebody "Does it look exactly like factory?" and I heard the answer which was then relayed to me "Yes, it looks like factory". That was a flat out bold faced lie. I agreed to the deal and came in to sign papers on a Monday but didn't pick up the car until Friday. In that time they had the windows tinted and installed the new head unit. It is a Sony SAV-602BT. Look it up. It is clearly an aftermarket detachable face, midlife crisis, head unit. It looks very, very tacky mounted in the dash and they now refuse to pull it back out. I almost did and should have refused to take the car Friday until they pulled it back out but since my 3 days had passed anyway since signing papers, I didn't have much choice.
I am very disappointed. They knew I had no way to back out of the deal once I got the car so they just lied to my face to get me to sign papers. Very, Very big black eye on this dealership. The price was great and I had no other complaints. I buy two new cars every two years and because of this I will not go back to Pat Peck Nissan in Gulfport.
Update: I ended up sending in a complaint to Nissan Corp who seemed to be helpful. They contacted the dealership who contacted me and agreed to refund the $800 and put it back to stock. However, I have ever since had problems with bad connections with the backup camera. It flickers and glitches periodically. They did a software updated that solved a black-our pink screen problem but the glitchiness is still there. I have a knock in the rear end completely unrelated and have had both rear struts replaced to no avail. I have a dash vibration only in cold weather. The remote start has never worked right. Works sometimes and not others. Nobody can explain that even though they have seen it. Several models of Nissans get leaves down in the intake to the ventilation and they get stuck in the fan and make that playing card between the spokes sound until they rot and/or break lose. Nissan says that's your fault for being around leaves (as opposed to their fault for not installing a screen or filter over that intake). Last but not least, the other day I did a remote start and it actually took about 2 seconds for it to actually fire up. Oh, and the remote start problem may be related to the car NOT seeing the key. I get a message a lot that says Incorrect Key ID. Actually happened the other day when I was driving (I have a picture of it).
I Recommend This Dealer:
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