Patrick BMW

I worked with a client advisor, Nikki Ponce, who is not very helpful. He did not introduce the make to us and also did not say much during our test drive. When I asked if he could give me a price breakdown very helpful. He did not introduce the make to us and also did not say much during our test drive. When I asked if he could give me a price breakdown, he said “not being rude here but if you are still deciding/looking at other choices, it’s best we don’t go too far because I only get paid when you buy the car.” I think this is actually very rude. Is it because we said we will go to check Mercedes? But I want to make sure I am getting the best car I want, I do need to take time to think about it. I am seriously thinking about buying but just am not sure which one to buy and want to see the differences. But he answered all the questions with “it really depends”. This is definitely not what expect from a sales and I won’t go again. If you didn’t introduce anything and didn’t want to spend time with customers before they buy, no one will buy. More

Let me start by saying this: if there were a gold standard for automotive service, Matt Page and Josh Paez at BMW would be the blueprint. I’ve been to multiple BMW dealerships over the years, and standard for automotive service, Matt Page and Josh Paez at BMW would be the blueprint. I’ve been to multiple BMW dealerships over the years, and none even come close to the level of care, professionalism, and dedication I’ve experienced here. Matt Page, the service manager, is nothing short of phenomenal. He runs the service department like a well-oiled machine, but what truly sets him apart is how much he genuinely cares about his customers. You’re not just a number to him—he makes sure you feel heard, respected, and taken care of every single time. And then there’s Josh Paez—my go-to service advisor and an absolute rock star. He’s sharp, responsive, and always one step ahead. Whether it’s a routine service or something more complex, he keeps me informed and at ease throughout the entire process. I trust him implicitly with my car, and that says a lot. Together, Matt Page and Josh Paez have created something rare in the automotive world: a place where excellence isn’t just expected—it’s the norm. This isn’t just the best BMW service center I’ve been to. It’s the best dealership experience I’ve ever had, period. If you want to experience what true customer care feels like, go see Matt Page and Josh Paez. They don’t just raise the bar—they are the bar. More

We purchased a car from Patrick BMW 1/29 with a cashiers check. Unfortunately, the amount BMW told us with taxes was overstated by $848.30. Patrick said they would mail us a check for the overpayment. This check. Unfortunately, the amount BMW told us with taxes was overstated by $848.30. Patrick said they would mail us a check for the overpayment. This was a cash deal, so there is no reason why it should take OVER A MONTH to receive our overpayment from Patrick. I have filed a complaint with BBB and also reached out to BMW corporate for assistance with our refund request. More

Dealership quoted me "comprehensive warranty" during negotiations, sold me a basic warranty instead. Also claimed to give me "2 keys" and gave me 1 key and a $20 eBay knock off that just looks like a ke negotiations, sold me a basic warranty instead. Also claimed to give me "2 keys" and gave me 1 key and a $20 eBay knock off that just looks like a key. Stated they would reimburse me for the key, then complained about the cost of the key and said they would "never reimburse that much" this dealership talks a big game and delivers on none of the things they promise. Avoid like the plague. More

All this dealer cares about is selling cars. My google reviews are suppressed because they pay a company. The Patrick promise is hogwash. Service is a nightmare early as they’re all eating the b My google reviews are suppressed because they pay a company. The Patrick promise is hogwash. Service is a nightmare early as they’re all eating the bagels. Transferred phone all over the place and got nowhere. Leave me hanging with a problem on a 90k purchase 2 months ago. Sent me home with a bad charger and had a dead car and no way to charge it. But because it was 7pm they did t feel like helping. That was when it was a week old. They have proven out to suck bad and only interested in one thing. Selling and only selling cars. Salvo, the salesperson was above and beyond. But it’s all down hill after that. Basil in finance was awesome too. Interesting guy. Intelligent. But because the Patrick promise is a bunch of crap I have to leave a bad review More

I recently bought a BMW 2021 X7 from here. There was a misunderstanding as I believed this car was equipped with adaptive cruise control. However, upon completing the purchase and driving home There was a misunderstanding as I believed this car was equipped with adaptive cruise control. However, upon completing the purchase and driving home, I realized that this feature was not included in this model. I promptly brought up this issue with the dealership(Natalie and Keith) . They were understanding of my concern and proceeded to refund my money and take back the trade-in vehicle. The dealership displayed a high level of professionalism throughout. It is common for businesses to be professional when securing a deal, but in this case, I observed exceptional professionalism even in the face of losing the sale. More

Joanne Tuiaana was fantastic. She was more than helpful in our lease buyout and went above and beyond. 10 stars all around! She was more than helpful in our lease buyout and went above and beyond. 10 stars all around! More

Had a terrible experience at a different dealership and this was the complete opposite. Angelo took great care to make sure everything was straight forward and that I got what I was looking for. Will be re this was the complete opposite. Angelo took great care to make sure everything was straight forward and that I got what I was looking for. Will be recommending that friends and family visit when they are in the market for a car. More

Amazing customer service and leadership team. They go above and beyond for their customers. I have recommended Patrick BMW to several of my family and friends. All of them have the same feedback. They go above and beyond for their customers. I have recommended Patrick BMW to several of my family and friends. All of them have the same feedback. Top marks ! More

This is the third car I purchased for Patrick BMW and my third from salesman Will Wells. Will is an excellent salesman, he's very knowledgeable and friendly. I would/will recommend him to my family and f third from salesman Will Wells. Will is an excellent salesman, he's very knowledgeable and friendly. I would/will recommend him to my family and friends. More