Paul Masse Buick GMC South

I was very disappointed with the service and manager of this place. I went for oil change and tire rotation. Service seemed great. I used my GM rewards card to pay. Previously, the original credit card mad this place. I went for oil change and tire rotation. Service seemed great. I used my GM rewards card to pay. Previously, the original credit card made you wait until it showed on your statement to use points. It changed now and no one let me know about this. You would think that a GM Dealership would ask if you want to use your points however they did not and then was told that I cannot use points after the fact because it was already paid for. I find this process to be ridiculous. Credit card company was useless as well. I spoke with the manager JP and he couldn't help either. After this, I have sour feelings towards this dealership. I would also recommend that they get a service secretary since it takes many calls back to get them on the phone. I know they're busy but so am I. Very disappointed and when the time comes for a new GMC, I'll look elsewhere, More

We have been dealing with Paul Masse GMC for a long time especially Tom Frat. He seems to know what we want and gives us all the options. We purchased a 2026 GMC Terrain and we are happy with it. Thank you especially Tom Frat. He seems to know what we want and gives us all the options. We purchased a 2026 GMC Terrain and we are happy with it. Thank you again Tom for all your help. Your the best. More

Tom came highly recommended to us, and I can see why. He was such a pleasure to work with, excellent with his communication, and made himself available for any questions at all times of the day. The bes He was such a pleasure to work with, excellent with his communication, and made himself available for any questions at all times of the day. The best part was, he put zero pressure on us and knew the car inside and out. He is a true professional. I would highly recommend him to any and all I come across. More

Great Sales and Customer Service. Sales Representative went thru all the aspects of my vehicle. Sales Representative went thru all the aspects of my vehicle. More

Great experience with this dealership. Tom Fratantuono was extremely helpful in guiding me through the process of buying my car. Tom Fratantuono was extremely helpful in guiding me through the process of buying my car. More

Just leased a new Encore our salesperson Tom was unbelievable. The dealership is great especially the manager Rick. unbelievable. The dealership is great especially the manager Rick. More

Great dealership until you need service. They are weeks ouy even with a check engine light is on They are weeks ouy even with a check engine light is on More

The sales team are always professional and knowledgeable. I refer all friends and family to Paul Masse. I refer all friends and family to Paul Masse. More

Will never buy a car there again service department rude. .Have a issue with a 2019 chevy trax they said we don't service Chevy's .Was referred to Wakefield never went Goidbye .Have a issue with a 2019 chevy trax they said we don't service Chevy's .Was referred to Wakefield never went Goidbye More

I have leased 2 vehicles and bought 2 used vehicles from Paul Masse GMC South. I have never been lied to or miss lead. If the vehicle I was looking for wasn't there they made every effort to find exactly wh Paul Masse GMC South. I have never been lied to or miss lead. If the vehicle I was looking for wasn't there they made every effort to find exactly what I was looking for. More