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Paul Masse Buick GMC South - Service Center
South Kingstown, RI
11 Reviews
11 Reviews of Paul Masse Buick GMC South - Service Center
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September 03, 2015
My Visit Sept 1, 2015 I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and vacuuming the car. Each 10 minute delay stretched to an hour. Finally one of the reps said (after a 3 hour wait) that they were having trouble with the washing device. They could have skipped the wash and let me leave. The rep also said the tires were about $90 to $100. He wasn't sure. They charged me over $300.I think he should have informed me of the price before installing the tires. I also asked they to recharge my remote ($30). He did not charge me because of a long wait.Thank you. The staff is extremely polite and the lounge is comfortable and well stocked with treats and drinks. I just feel a 4 hour wait was way over board and that they should have been honest about why it was so long of a wait. More
by rirosie
Employees Worked With
I do not remember the employees name.
