Paul Miller BMW

Two months after buying a certified preowned car, I was told I needed new brakes. Not one person in management responded to my concerns. Unethical and unprofessional. Buyer beware. told I needed new brakes. Not one person in management responded to my concerns. Unethical and unprofessional. Buyer beware. More

Absolutely horrible customer service they will not return your money after two days of driving the vehicle your money after two days of driving the vehicle More

This was my twentieth car purchase from this dealership. Everyone has been a very good experience. The latest was on Oct 31 Well done Paul Miller BMW and Tony Herrerra!! Everyone has been a very good experience. The latest was on Oct 31 Well done Paul Miller BMW and Tony Herrerra!! More

I cannot say enough good things about this dealership and my salesman, Peter. I purchased an off brand used car, and you would have thought I purchased the most expensive BMW on the lot. Honest, forthcoming, my salesman, Peter. I purchased an off brand used car, and you would have thought I purchased the most expensive BMW on the lot. Honest, forthcoming, considerate - Peter and the team generated my complete confidence in the entire experience. I’ve purchased enough cars in my life to recognize integrity and that is exactly what I found in all my dealing with Paul Miller - BMW. Highly recommend! More

Just left the dealer after walking around for 10 minutes and sitting in several cars shopping for my wife and I, and not once beyond the greeting desk was I offered assistance nor did anyone say hi or make and sitting in several cars shopping for my wife and I, and not once beyond the greeting desk was I offered assistance nor did anyone say hi or make eye contact with me until I stopped a sales person and asked for assistance. He then directed me to the front desk to ask for assistance. Salesmen seemed too busy talking to eachother or on their phones texting to speak with me or even give a simple "I or someone will be right with you in a few minutes" or "let me grab someone for you". Maybe if I wore a suit or was older someone would've greeted me or offered assistance, not sure. More

Horrible experience. David and the sales manager literally gave us the worst possible deal and customer service. The customer service is also terrible.go somewhere else a David and the sales manager literally gave us the worst possible deal and customer service. The customer service is also terrible.go somewhere else anywhere else More

After having what I thought was such a terrific car buying experience, I now have to pay the remaining three lease payments on my Mini Cooper. One of the reasons I went to BMW was because they were the buying experience, I now have to pay the remaining three lease payments on my Mini Cooper. One of the reasons I went to BMW was because they were the only ones who could buy out the lease. It was the first question I asked when I sat down with Jay and he said sure no problem. I kept getting notices from Mini that the balance is due and I kept being told we’ll look into it. I finally spoke to a manager today who said it was never in writing that they would finish the lease payments. I told them if I knew you wouldn’t finish off the lease payments I would have waited until July to buy a new car when my lease was up. The manager said it was “miscommunication” and he apologized. The apology for lying to me is not going to pay the remaining lease payments. Be careful and make sure everything is in writing so there are no “miscommunications” that will cost you over $1,000 while paying for your new car at the same time. More

Stay away try to buy new M4 I agree to pay sticker price but that wasn’t enough for them they want $5000 for paint protection what a scam. but that wasn’t enough for them they want $5000 for paint protection what a scam. More

First class dealership everyone was easy to work with. Pleasurable experience doing business with you guys. I would definitely recommend Paul Miller BMW to a friend. Pleasurable experience doing business with you guys. I would definitely recommend Paul Miller BMW to a friend. More

This dealership was professionally good they were courteous and answered all my concerns in a timely manner I would recommend them to my family and friends courteous and answered all my concerns in a timely manner I would recommend them to my family and friends More