Paul Miller Chevrolet

I brought in my brand-new Chevy EV SUV because of a persistent rattling noise coming from the passenger-side window. This is now the second time I’ve returned to this dealership for the same issue, and persistent rattling noise coming from the passenger-side window. This is now the second time I’ve returned to this dealership for the same issue, and unfortunately, the experience has been very disappointing. Instead of taking the concern seriously, the service team claimed they could not hear anything and even suggested the noise was caused by a makeup purse my wife put in the glove box. That explanation makes no sense—especially since the rattling started the moment I purchased the car and drove off the lot as well as after service, with or without anything in the glove box. I expect more thorough troubleshooting and accountability from a certified Chevy service center, especially with a brand-new vehicle. Brushing off concerns or placing blame on something unrelated is not acceptable. A customer shouldn’t have to return multiple times for the same unresolved problem. At this point, I do not feel confident in this dealership’s ability—or willingness—to properly diagnose and fix the issue. I’ll be taking my SUV elsewhere and hope Chevy addresses this lack of quality service. More

I brought my first car from Payl Miller Chevy about 2 years ago and I am satisfied with car and the services. I dropped my car off for routine oil changes and a recall and everything has been easy and qu years ago and I am satisfied with car and the services. I dropped my car off for routine oil changes and a recall and everything has been easy and quick. I can't wait to buy my next one. More

Thank you Amanda for stepping in to take care of an issue that needed fixing. that needed fixing. More

Staff was very courteous and accommodating. Service was performed quickly and delivered when promised. Thank you Gerry, Amanda and Jussely! Service was performed quickly and delivered when promised. Thank you Gerry, Amanda and Jussely! More

bad management just like when big Jim was there. offered us thousands less.on trades compared.to other dealers. don't go here if you do, don't say I didn't warn you offered us thousands less.on trades compared.to other dealers. don't go here if you do, don't say I didn't warn you More

Shout out to Jim Perkowski and Jeff the manager and Jackie Hooper, best experience buying a truck I will definitely be back and 100% recommend this dealership I am very satisfied with the experience I Jackie Hooper, best experience buying a truck I will definitely be back and 100% recommend this dealership I am very satisfied with the experience I had. If you need a car truck or suv go see these guys. GREAT SERVICE !!!! More

I went there for my second purchase of a Chevrolet Corvette I was very satisfied, great customer service, I 100% recommend going Paul Miller. Jim was extremely helpful and answered all my questions. A Corvette I was very satisfied, great customer service, I 100% recommend going Paul Miller. Jim was extremely helpful and answered all my questions. All in all a pleasant experience! More

We were so pleased with the service we received from Paul Miller Chevrolet. Hassane Baakili went above and beyond to help us find the perfect vehicle. We were very impressed with the quality of the vehicle w Miller Chevrolet. Hassane Baakili went above and beyond to help us find the perfect vehicle. We were very impressed with the quality of the vehicle we received “2021 Chevrolet Silverado 1500 4WD Crew Cab 147’ Custom”. More

JOHN BROCK. I have to start this review off with the name of the service rep who took great care of me not just on one visit, MULTIPLE visits. His communication I have to start this review off with the name of the service rep who took great care of me not just on one visit, MULTIPLE visits. His communication is ON POINT I couldn’t have asked for more. Sad to say i be getting ANNOYED with the amount of information he be laying out on me i just sit there like “fix my car bro I don’t care” when in reality i do because i should know what’s going on with what I’m driving lol. As for JOHN BROCK, amazing man. On point with everything even communicates with my third party warranty company FOR me and even with the new warranty rules they have in place they STILL worked with me to resolve the issue and its just amazing. I do not want to leave out GABRIELA in the service department i hope i am spelling her name properly because she’s also been very supportive even though mr.Brock has been tending to me. I can’t stress enough how much attention they put into the vehicle after i drop it off. I must explain After bringing my vehicle to places such as open road Chevrolet i almost lost hope for big service dealerships because the service over there in union was just trash. Made me almost sell my 2016 Corvette because there’s no way it should spend a week in the shop for an oil change! John Brock has it done in about an hour. That on top of any check engine issue done right on the estimated time and most of the time sooner. There’s many more and ill be leaving more reviews as i go on because this service department is a hidden freakin GEM. Also the receptionist at the front desk, i do not know her name but a very beautiful young lady, always respectful with blonde hair i wish i had her name to give proper recognition for she always gave me a warm welcome and exit. I never feel bad about paying for my invoice when its from her and for that i salute Paul Millie Chevrolet in west caldwell !! More

Charging additional dealer markup (ADM) while also advising an 8 month wait to order new vehicles. Refused to accept GM supplier discount. Took multiple days to respond with effective communication. advising an 8 month wait to order new vehicles. Refused to accept GM supplier discount. Took multiple days to respond with effective communication. Not good enough to win my business. More