Paul Moak Honda

FAST AND WONDERFUL SERVICE! SAMANTHA (IN SERVICE) ROCKS! We are traveling cross-country and had car trouble on the Friday before Memorial Day. Driving from Tuscaloosa to Jackson, I called Paul Moak Honda to We are traveling cross-country and had car trouble on the Friday before Memorial Day. Driving from Tuscaloosa to Jackson, I called Paul Moak Honda to see if we could get it fixed. Anticipating having to wait until Tuesday (first business day after the holiday), I asked Samantha (in Service Department) if we could at least get the problem diagnosed (they were closing at 2 PM that day) thinking we'd have to wait until Tuesday to get the actual work done. We thought that would be the best-case scenario. Instead, we arrived around noon, upon which they immediately sent the car back to the mechanics. We settled into the waiting area for what we thought would be at least 2 hours, but were shocked to be informed (in about 20 minutes) that all we needed was a new battery, which cost (labor, taxes, etc. included) $123. All this within 45 minutes of having arrived. We were amazed! What great service! My husband and I said next time we needed to buy a new car, we would definitely return to Paul Moak Honda. Thanks to Samantha and the service team; you really came through for us when we needed it! Karena Cawthon More

Excellent Experience! Excellent, stress-free buying experience. Both the salesperson and manager helped put me in a new Accord. Financing options were better than that offe Excellent, stress-free buying experience. Both the salesperson and manager helped put me in a new Accord. Financing options were better than that offered through my bank. Go see Mary and Butch! They took great care of me! More

Wonderful experience both in sales and financing I had a great experience yesterday when I purchased a new Honda Hybrid Accord Sedan. The salesman, manager and financial department were professional I had a great experience yesterday when I purchased a new Honda Hybrid Accord Sedan. The salesman, manager and financial department were professional and helpful and worked diligently to make sure we were taken care of. I highly recommend this dealership to anyone making a purchase. More

Awesome Service! Very good service from the Sales Consultant Mary Brown and the Manager Butch Bandy. They were very friendly and helped me in the finalizing the car wh Very good service from the Sales Consultant Mary Brown and the Manager Butch Bandy. They were very friendly and helped me in the finalizing the car which met my expectations. Many thanks to Mary and the manager Butch Bandy! Also Kathleen helped me in the paper work and answered all my questions with patience. More

Very personable and workable It was a very good experience, good pricing and they were very easy to work with. No haggling or back and forth dealing! Got it right immediately! It was a very good experience, good pricing and they were very easy to work with. No haggling or back and forth dealing! Got it right immediately! More

Highly recommend Mark was very helpful and knowledgeable about the vehicle. Very friendly and took the time to speak with me, answer my inquiries and never rushed or p Mark was very helpful and knowledgeable about the vehicle. Very friendly and took the time to speak with me, answer my inquiries and never rushed or pressured me. Butch was also very interactive and friendly in providing add'l information and made me feel comfortable during the negotiation process. In addition, Kathleen worked to help negotiate my finance rate and explain the finance details in easy to understand terms. Whole team treated me with respect. Great job and would highly recommend dealership to my family and friends! More

AWESOME CUSTOMER SERVICE I went by because I was wanting to trade my car for a new one. The staff especially Jarvis Smith (my salesman) and Butch Bandy were so awesome. It w I went by because I was wanting to trade my car for a new one. The staff especially Jarvis Smith (my salesman) and Butch Bandy were so awesome. It was the easiest experience that I have ever had buying a vehicle and took less time than most places. I will never shop for a vehicle anywhere else. Thank you Jarvis and Butch for making everything so easy and so exciting. More

2016 Honda Odyssey Purchasing a new vehicle is not something that I usually look forward too. This was a simple transaction and I feel that we were given a fair price. Purchasing a new vehicle is not something that I usually look forward too. This was a simple transaction and I feel that we were given a fair price. The staff was curious and professional. One thing that stood out at this dealership is the average employee tenure seemed to be better than average. Most of their employees have anywhere from 5 to 30 years of service. The high value this company places on their employees was evident by the ease of my purchase and the good honest treatment I received today. More

All the staff are very courteous! A delightful experience! I dealt with Martel, Mark, Buddy and Kathleen. They were all very patient, answering all my questions, and not pressuring me in any way! My new deale I dealt with Martel, Mark, Buddy and Kathleen. They were all very patient, answering all my questions, and not pressuring me in any way! My new dealership for sure! I'm a Honda owner now!! More

CRV Purchase Jarvis made our purchase pleasant and efficient. He took the time to answer questions and did not make us feel pressured into buying. Thankful we fo Jarvis made our purchase pleasant and efficient. He took the time to answer questions and did not make us feel pressured into buying. Thankful we found a certified used CRV here for a fair price. More