Payne Weslaco Ford

Always great service! Very friendly and fast from start to finish. Helped with all my questions and never gave me the run around on anything. Will definitely use their service again, if needed. to finish. Helped with all my questions and never gave me the run around on anything. Will definitely use their service again, if needed. More

Complete lack of Customer Service and Communication I would NEVER recommend the this Dealership Service Center as I have received the worst service experience and its still ongoing. I was referred to We I would NEVER recommend the this Dealership Service Center as I have received the worst service experience and its still ongoing. I was referred to Weslaco while down in Padres to take my Ford Raptor almost 5+ weeks ago and was assured they could look at it within a day or so and then a week goes by with absolutely no communication or status from ANYONE. I have called in several times was told all warranty work was approved (would have been nice to know at some point) Parts Ordered, Great!, Meanwhile the Service Advisor and Manager will not get on the phone and continue to put me on hold. I have contacted Ford and demanded this to be escalated as I am almost 6 weeks today and not one single person and called me to update me on $70k xxx. I do not trust the Service and is unfortunate because I am sure the Technicians are qualified and capable but the Service Advisors have truly ruined any customer assurance and satisfaction as I am also stuck more than 4hours away from the dealership and still cat get a date if at all with a completion timeframe so I can arrange to get back down there. Truly disgusted and dissapointed More

Always gives us customers 100% of their time. Maintenance is always 👍 100% as well. We are always taken care of. Thank you Ed Payne 5 stars is always 👍 100% as well. We are always taken care of. Thank you Ed Payne 5 stars More

Jorge, the service writer was so helpful and Courteous. He kept me informed all the way through my visit. The Shuttle driver (JoseHernamdez)was very humble and polite! Thank you, Suzanne Saenz He kept me informed all the way through my visit. The Shuttle driver (JoseHernamdez)was very humble and polite! Thank you, Suzanne Saenz More

Staff was great and super helfpul. Only downside was the excessive waiting time. Wish the wait time had been more reasonable....then whole experience would have been ideal. excessive waiting time. Wish the wait time had been more reasonable....then whole experience would have been ideal. More

Excellent service at Payne Ford. Even during this pandemic, telephonic and personal service was top notch. The salesmen and managers were welcoming and eager to help. Overall, glad I chose Payne. pandemic, telephonic and personal service was top notch. The salesmen and managers were welcoming and eager to help. Overall, glad I chose Payne. Thank you! More

The sales consultants worked tirelessly on my behalf encouraged me when I encountered obstacles to take the next step to make a vehicle possible for my needs. Thank you. encouraged me when I encountered obstacles to take the next step to make a vehicle possible for my needs. Thank you. More

I've made two trips to Payne Ford in Weslaco, and my wife went for her first time yesterday. We both give them the highest marks for professionalism, courtesy, and service. Sam H. went for her first time yesterday. We both give them the highest marks for professionalism, courtesy, and service. Sam H. More

I have NEVER had a better experience with a dealership! I work for a financial institution and deal with countless dealerships on a daily basis. Most dealerships are sly and dishonest, but not these guys. I work for a financial institution and deal with countless dealerships on a daily basis. Most dealerships are sly and dishonest, but not these guys. I worked with Beto, who was an awesome salesmen. My husband and I were driving in from Houston, TX for a particular vehicle, and I was able to make the deal via text/email. Him and his manager, Tom, made everything as seamless as possible. Even their financing department was a pleasure to work with! We had good vibes all the way around. I highly recommend this dealership. More

Ruben is an incredibly productive and knowledgeable manager who makes getting my expedition serviced painless and quick. George is professional and very thorough and is always able to take care of my manager who makes getting my expedition serviced painless and quick. George is professional and very thorough and is always able to take care of my vehicle's needs in a timely manner. More