Pedder Chrysler Dodge Ram Jeep of Poway

Poor communication and one of my main complaints wasnt addressed. Acted as if it wasn’t a problem and said just need a software upgrade. As soon as I drove home same uconnect error came on in first minute addressed. Acted as if it wasn’t a problem and said just need a software upgrade. As soon as I drove home same uconnect error came on in first minute of driving. More

I recently purchased a new Ram 3500 Mega Cab from Pedder Dodge of Poway after comparing a few similarly optioned trucks in the area. The process started with a phone call to the dealership, where I was conn Dodge of Poway after comparing a few similarly optioned trucks in the area. The process started with a phone call to the dealership, where I was connected with Justin. He was pleasant over the phone and confirmed that the truck I wanted was available. I let him know I’d be there within 30 minutes, and he said that was no problem. However, when I arrived, Justin was nowhere to be found. Instead, I was handed off to a different salesman named Albert. Unfortunately, Albert didn’t seem very familiar with trucks or pricing. Maybe he was new, maybe trucks just aren’t his thing, or maybe no one expected I’d actually show up ready to buy. I know these trucks well, but I still expected at least a basic understanding from the salesperson. Even my 9-year-old daughter chuckled at some of his responses. To be honest, it felt like his only job was to hand me the keys and disappear. That said, I appreciated that he wasn’t pushy, which was a nice change. The next morning, I received a follow-up call, not from Albert or Justin, but someone else, asking when I’d be coming back in. I already planned to return, so the timing worked. This time, I met Justin in person. Again, he was polite, but it still baffles me how salespeople now seem to have no authority when it comes to pricing. Everything had to go through a manager. If that’s the case, it makes you question the point of having a salesperson in the first place. Eventually, we landed on a price I was comfortable with and moved into finance. My wife and I met with Arturo and made it clear we wouldn’t be finalizing the deal that Sunday since our bank was closed and the dealership couldn’t match their interest rate. We let them know we’d be returning Monday to wrap things up. Despite this, we spent over an hour with Arturo going through paperwork and signing contracts. During that time, he repeatedly tried to upsell us on packages and kept pushing us to take the truck home that day. We eventually agreed to a prepaid maintenance plan, which didn’t seem bad until we later found out it could only be used at their dealership. Toyota, by comparison, offers a nationwide program. That was disappointing. The real issue came the next day. We returned Monday and, as mentioned, we ended up putting more down. My wife dropped me off and went to pick up our kids, only for me to be told she had to come back and re-sign paperwork due to the increased down payment. This was frustrating, especially since Arturo had told us the day before that it wouldn’t be an issue. It was a waste of time and threw off our family’s schedule, even though we had been very clear about our intentions. Once the paperwork was re-signed, I was left waiting in the showroom with no salesperson in sight, including Justin. Arturo eventually found someone, possibly Darryl, to help me finish the delivery. I was seated at what I think was the same desk Albert had used on Saturday. While waiting, I noticed a pair of nail clippers and a pile of fingernail clippings sitting out on the desk. Not exactly professional, and definitely not something you expect at a car dealership. After about 40 minutes of waiting, the truck was finally brought out. It clearly hadn’t been prepped over the weekend or that morning. The salesperson asked if I had any questions and encouraged me to leave a good review, but by that point I was just ready to leave. When I got the truck home, I noticed the roof was still covered in a thick layer of dust and the interior screens also had a fine layer of dust. For a truck with a six-figure price tag, I expected at the very least a proper wash and detail. In total, I interacted with at least three different salespeople, possibly four, a manager, and a finance guy just to buy one truck. The vehicle itself is great, but the overall experience was disorganized, impersonal, and not at all refined. More

bad did not like the two deffernt set of tires from walmart brand . did not like they charge 1500 for finish touch dont know what that is but i charge for it . it said it wad optional to cancel tried t walmart brand . did not like they charge 1500 for finish touch dont know what that is but i charge for it . it said it wad optional to cancel tried to . yhey said it was to late . not happy with this dealership . i would not recommend anybody More

In my opinion I walked in with the lowest terms/ chances in getting a car but that didn’t stop them. The team offered and guaranteed me a car and with some hard work and time they accomplished it. in getting a car but that didn’t stop them. The team offered and guaranteed me a car and with some hard work and time they accomplished it. More

Very professional and friendly. My salesman, Nick, was very helpful and accommodating. Thanks for the positive experience. My salesman, Nick, was very helpful and accommodating. Thanks for the positive experience. More

Up front with the cost of services being performed and kept in constant communication during the whole process. kept in constant communication during the whole process. More

Awesome experience. Service was completed timely and as specified. Would come back again and recommend the service dept. Service was completed timely and as specified. Would come back again and recommend the service dept. More

Darrel was a great young man… very courteous and Professional. As a 35+ year sales professional myself, I have little patience for those who try to “sell me” and don’t listen to my needs. He ha and Professional. As a 35+ year sales professional myself, I have little patience for those who try to “sell me” and don’t listen to my needs. He handled the sales process very well and should be valued for his skills. More

I had a great experience for my Jeep’s oil change. They were very fast and efficient. It was good working with my service tech Greg. They were very fast and efficient. It was good working with my service tech Greg. More

The level of dishonesty is appalling. Finance tried to redo my contract to add $2k. Salesperson said he would change the battery before I took truck home, truck died due to battery and ro Finance tried to redo my contract to add $2k. Salesperson said he would change the battery before I took truck home, truck died due to battery and roadside 'assistance' paid only $100 of my $320 tow. Salesperson was supposed to help me set up Uconnect but once paperwork signed rushed me iut the door. I will go to Escondido dealershop for services as this is the worst dealership I have dealt with in my 60 years More