Pedder Chrysler Dodge Ram Jeep of Poway

People who work here are great but having a challenging time pinpointing some repetitive concerns. Great thing is they make sure to make it right and get me back in quickly to give it another shot . time pinpointing some repetitive concerns. Great thing is they make sure to make it right and get me back in quickly to give it another shot . More

I've always had a very positive experience with Pedder. This is in stark contrast to an unnamed Escondido dealer. This is in stark contrast to an unnamed Escondido dealer. More

My experience was horrible. My vehicle was there was 8 days. When I opted out on a $1000 charge to install a $60 part the dealership allowed me to leave their office with my tir My vehicle was there was 8 days. When I opted out on a $1000 charge to install a $60 part the dealership allowed me to leave their office with my tire totally flat. The dealership endangered my life while driving on the 67 South Freeway. I reached out to their team and to date, no one has called me. I calling Stellanis today.I am still in Shock and Disbelief. This is clearly Senior Abuse. More

Welcoming staff and easy to work with. Sergio was great and professional made the purchase transaction smooth. Will recommend to others. Sergio was great and professional made the purchase transaction smooth. Will recommend to others. More

I have many bad experiences at this dealer this was unfortunately the same case. Brought my truck in for a warranty repair advisor came back with a quote for a $500 diesel injector service with no expl unfortunately the same case. Brought my truck in for a warranty repair advisor came back with a quote for a $500 diesel injector service with no explanation or breakdown for what this service is. Also received an estimate for $1400 transmission service to replace atf and filter. When I purchased the truck I paid for the mopar service contract which covers transmission service. I was told that it does not come up in the system and neither the “injector service” or transmission service would be covered. I opted to have my local shop perform transmission service instead for a fraction of the price and downtime. This dealer only has 1 diesel tech and cannot support their workload. I am genuinely curious what the diesel injector service is because labor alone to remove the injectors and clean them is more than $500. So does that mean they are charging $500 to dump a diesel additive in the fuel???? More

Easy to schedule service. Took vehicle in promptly and completed work in a timely fashion. Very complete vehicle inspection. Took vehicle in promptly and completed work in a timely fashion. Very complete vehicle inspection. More

I sent the following email to Sales Manager Espinoza. At first, he responded acting concerned about the performance of the dealership. Since then and after many attempts, Mr Espinoza has not lived up to At first, he responded acting concerned about the performance of the dealership. Since then and after many attempts, Mr Espinoza has not lived up to his own expectations and failed to address any of these issues. I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed. While at the dealership regarding my Jeep, the sales person showed me a pre-owned 2022 Ram 3500, which I ultimately purchased. Unfortunately, as the purchasing process continued, my frustration grew due to a series of avoidable issues. Sales assistant was instrumental in completing the sale of the Ram 3500. My frustration was not with him. I n fact, without his efforts, the purchase likely would not have occurred. He consistently returned my calls, did his best to address my questions, and even came in on his day off to finalize the sale. Because the vehicle was purchased over the weekend, I was unable to have the Ram 3500 detailed at the time of delivery. I specifically requested that the headliner be cleaned. When I returned two day after purchase, I was informed the detailing water machine was broken, with no estimated timeline for repair. After getting the vehicle home, I checked the engine oil and filter status. Both indicated less than 50% life remaining, which was concerning given that the Carfax report showed service had been completed prior to sale and it was considered certified used car.. Without an on-site diesel technician, I am left questioning who performed the service and whether it was actually completed, which creates doubt. and distrust. I was also not informed that the vehicle came with only one key fob. This should have been disclosed prior to purchase, as replacing a key fob is expensive. Dealerships typically deduct value from trade-ins for missing keys so a replacement can be made before resale, and no vehicle should be sold with only one key without full disclosure prior to signing the purchase contract. Finally, during the finance process, my wife and I were prepared to walk away from the purchase. The finance manager interjected his personal political beliefs regarding the current immigration debate. The discussion became uncomfortable enough that my wife suggested we “just buy the car” to end the conversation. Regardless of personal views on any issue, political discussions have no place in a professional sales environment and should probably be avoided. I have purchased a Jeep from this dealership and a Ram truck. The business practices are questionable at best and they clearly don’t care about the customer or their views after the sale. Bottom line, buy elsewhere! More

Love the staff overall great buying experience love the car will definitely recommend buying from them car will definitely recommend buying from them More

I scheduled a service appointment for my 2023 Jeep Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system a Gladiator Diesel after the vehicle would not start and displayed a “Service Throttle Body” message on the dashboard. Your online appointment system allowed me to book the service, despite your dealership not having diesel technicians. I only learned this after having my Jeep towed to your dealership. This information should have been communicated beforehand, as it resulted in unnecessary towing costs and an additional tow to Carl Burger Jeep to have the warranty work completed. While at the dealership regarding my Jeep, Ryan Marcos showed me a pre-owned 2022 Ram 3500, which I ultimately purchased. Unfortunately, as the purchasing process continued, my frustration grew due to a series of avoidable issues. Although my overall experience at your dealership was subpar, I want to recognize two individuals who provided outstanding service: Service Advisor Kathleen Farris and Sales Associate Ryan Marcos. Despite the dealership’s staffing limitations with diesel technicians, Kathleen was prompt in returning my calls, answered my questions clearly, and provided honest explanations as to why my Jeep could not be serviced under warranty. Similarly, Ryan Marcos was instrumental in completing the sale of the Ram 3500. My frustration was not with him. I n fact, without his efforts, the purchase likely would not have occurred. He consistently returned my calls, did his best to address my questions, and even came in on his day off to finalize the sale. That said, despite Kathleen and Ryan’s efforts, there were several issues that would prevent me from recommending your dealership to family and friends. I am providing this feedback because without it, a business cannot fully understand the customer’s perspective. Because the vehicle was purchased over the weekend, I was unable to have the Ram 3500 detailed at the time of delivery. I specifically requested that the headliner be cleaned. When I returned two day after purchase, I was informed the detailing water machine was broken, with no estimated timeline for repair. After getting the vehicle home, I checked the engine oil and filter status. Both indicated less than 50% life remaining, which was concerning given that the Carfax report showed service had been completed prior to sale. Without an on-site diesel technician, I am left questioning who performed the service and whether it was actually completed, which creates doubt. and distrust. I was also not informed that the vehicle came with only one key fob. This should have been disclosed prior to purchase, as replacing a key fob is expensive. Dealerships typically deduct value from trade-ins for missing keys so a replacement can be made before resale, and no vehicle should be sold with only one key without full disclosure prior to signing the purchase contract. Finally, during the finance process, my wife and I were prepared to walk away from the purchase. Mr. Arturo Hanson interjected his personal political beliefs regarding the current immigration debate. The discussion became uncomfortable enough that my wife suggested we “just buy the car” to end the conversation. Regardless of personal views, political discussions have no place in a professional sales environment and should probably be avoided. In closing, I consider myself a patient and understanding person, and I recognize that businesses and individuals can have difficult days. However, when looking at the totality of these circumstances, I hope you can understand my frustration and use this feedback to improve the experience for future customers. Sincerely, Joseph Clark More

My vehicle was in the shop for two months due to waiting for parts. I had to reach out every time for an update and no one ever reached out to me first. There was also no help in getting a rental car due to for parts. I had to reach out every time for an update and no one ever reached out to me first. There was also no help in getting a rental car due to the length of the service stay. More