Pedersen Toyota - Service Center

Friendly Service writers. I received an honest and precise estimate. Work was completed professionally and in a timely manner. I received an honest and precise estimate. Work was completed professionally and in a timely manner. More

Pedersen service seems to have fixed my issue. The work was covered under my warranty, and everyone was very nice. The work was covered under my warranty, and everyone was very nice. More

The staff is always so friendly and helpful. Appreciate that they remember us as long time customers. Appreciate that they remember us as long time customers. More

Was done before expected time. Added another service to the appointment without hesitation. Clean waiting room Thanks! Added another service to the appointment without hesitation. Clean waiting room Thanks! More

Able to perform service quickly. Would also be Great if they start providing car wash and vacuuming as well before handing it off to customer. Would also be Great if they start providing car wash and vacuuming as well before handing it off to customer. More

Always outstanding service, professional support and excellent results at good prices. Done when they say it will be! excellent results at good prices. Done when they say it will be! More

Terrible experience with the Service Department. I will complain to ToyotaUSA about this too. My second keyfob has been delivered to Pedersen Toyota and since then they haven’t able to schedule my a I will complain to ToyotaUSA about this too. My second keyfob has been delivered to Pedersen Toyota and since then they haven’t able to schedule my appointment for keyfob reprogramming. They also need to educate their service advisors who have no talking ethics. Ridiculous. I will tell my friends to stay away from this Toyota dealership. More

I WILL NEVER RETURN TO THIS DEALER FOR SERVICE. My car was overdue for service, including an oil change. I called today to make an appointment and Denise Gourley took my phone call. I let her My car was overdue for service, including an oil change. I called today to make an appointment and Denise Gourley took my phone call. I let her know I needed my scheduled maintenance done, including that I would like an oil-change and my brakes checked. She informed me that the next available appointment wasn't available until the next day despite the website showing a dozen available appointment slots. I let her know this and her response was, "Oh, I'm sorry, I didn't even see that!" Isn't that part of a scheduler's job- to see the appointment availability? So either she's bad at her job, or dishonest, or both. When I arrived, I was told by Alex Saunders that the wait would be exceptionally long since "four technicians called out of work today". That "the wait is normally 45 minutes to an hour but could be 2hrs or more today." Why didn't Denise inform me of the increased wait for the day? In any case, they offered me a shuttle or car-service back to my home but I instead accepted the offer to wait in their lobby. I received a text message from Alex Saunders which let me know that I could respond to that text message at any time during my visit. I waited patiently for 2.5 hours before sending a text message (a very gracious and polite message, I might add) asking for an update while also thanking them for their hard work on a day they seemed to be swamped with work. I didn't receive a response for half an hour. In fact, I never received a response so I went back into the enclosed entrance bay to the service area. There were no cars in that driveway but I found four employees standing around chatting with each other. The two I interacted with were, first, Casey Downs, and then Bill Fischer. I mentioned to Casey that I had been waiting three hours by this point, which wasn't the worst of it, but that it was a little aggravating that they themselves offered a phone number to text yet no one responded. Casey walked me over to Bill Fischer and, again, I let him know that it was a little aggravating to not receive a response to my request for an update of my car. Neither he nor Casey seemed particulary remorseful nor apologetic on behalf of themselves or the dealership. Bill gave me the excuse that he was by himself while Alex was on lunch. If he was by himself, who then was Casey and the two other gentlemen (whose names I did not catch)? Magically, though, my car was finished within five minutes. So, was my car coincidentally finished the minute I walked back to ask about it, or had it been finished and was just sitting there while they stood around and chatted amongst themselves rather than taking care of a customer? I was also informed that an oil-change wasn't completed because it didn't need it? By the mileage AND by the date of last service, my car was due for an oil change AND I'd specifically asked for an oil change, yet they decided to not do one? Did it not need one, or did they just decide they were too busy and skipped on it to lessen their day's workload? I'll never know with this group of untrustworthy employees. To add insult to injury, there were four greasy fingerprints left on the hood of my car from when the technician closed the hood. My car was not in pristine condition but what I do know is that there was not greasy fingerprints on the hood of my white car. Unfortunately, I no longer have the space or tools to change my own oil or brakes, but it is this sort of questionable and suspicious behavior that has caused me to perform my own vehicle service rather than paying technicians to do the work. I WILL NEVER RETURN TO THIS DEALERSHIP FOR SERVICE AND I RECOMMEND YOU ALSO GO ELSEWHERE. More

Great service as always. A great waiting area with good coffee are big plusses. Thanks! A great waiting area with good coffee are big plusses. Thanks! More

Excellent service. They go the extra mile and make it a breeze. Thank you. Would definitely recommend. They go the extra mile and make it a breeze. Thank you. Would definitely recommend. More