Penske Cadillac Hummer Buick GMC

Penske Cadillac Hummer Buick GMC
18600 S Hawthorne Blvd
Torrance, California 90504

Sales: (310) 370-5661
Service: (310) 683-2043
Parts: (310) 421-4840

Manufacturers: Buick, Cadillac, GMC


Most Reviewed Employees
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Dealership Amenities
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Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: 10:00 AM - 7:00 PM

Twenty-Four Month Rating: 4.9/5
43 Reviews
Penske Cadillac Hummer Buick GMC

Overall Score: 5 Star Rating4.9



About Penske Cadillac Hummer Buick GMC
Certified: Penske Cadillac Hummer Buick GMC
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Penske Cadillac Hummer Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Penske Cadillac Hummer Buick GMC
Penske Cadillac Buick GMC is the #1 volume Cadillac dealer in California. Proudly serving Los Angeles, Long Beach, South Bay and the Orange County surrounding areas. As your premier Cadillac Buick GMC dealer, we have the best selection of new and preowned vehicles, the best Service Department to take care of your vehicle, and the best pricing available. Our service department is conveniently open on Saturdays from 7am to 4pm. Visit us online at www.penskecadillac.com or call (310)370-5661 today!


bgkcasting
4/7/2012 2:50:45 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos Clemente

My Review of Penske Cadillac Hummer Buick GMC:
I had a written offer from a competitor, but while I was driving there, they blew me off, so I contacted Carlos, told him I had a written offer and can he beat it. He called back, offered me a better deal, and when I got there, the car was ready, I signed some paperwork, did a little back and forth with Rene in financing (I did my homework) and chopped the price down even farther. They were no nonsense and I buy two cars every three years. Just run your numbers through Carlos and he'll beat them.

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kirstenbornstein
8/22/2011 8:51:45 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: WILLIAM FUENTES

My Review of Penske Cadillac Hummer Buick GMC:
I wish I had the options of zero stars, this dealership is dishonest, rude & the sales people and managers alike have no respect for the common person. WILLIAM FUENTES, had promised 2 vehicles we on the lot for me to look at, 2 hours later I went to look at them, once i got to Penske, William was paged and he was in the car driving it around for me to look at until William himself came to "greet" me and saw that I was a young Mom (my husband and other daughter had gone to the restroom) he completely disregarded me and said "umm, the cars were sold, you can drive to our other dealership 16 miles away if you want, but I don't know what else to tell you". His arrogance continued as I told him that was too far to drive, he couldn't care less and did not want MY business, he turned around, walked away & even laughed to one of his co workers. Little did he know or care how eager to purchase a car I was. When my husband got wind, he was furious & spoke to William, still lackluster & ignorant and called his manager who had a very similar attitude. Not once did somebody ask us how they could help us, and even after my husband called and complained, the Manager never personally offered his services to us, or even extended an invitation back for a different experience with another sales person, something we would have gladly excepted. I would never recommend this dealership to anyone, unless you are a fan of a unwelcoming, rude & dishonest sales approach.

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iraerae@aol.com
1/28/2011 6:09:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grier Steele

My Review of Penske Cadillac Hummer Buick GMC:
The best price, service, professionalism you can get!! Grier Steele and team make it happen at Penske! I had visited other dealerships and the staff took forever to assist me. Not at Penske...as soon as I walked in the door I was greeted. Grier met my price requirements and I left having a wonderful car buying experience.

I would strongly recommend this dealership, they are large, clean, professional and on the ball to make every client happy.
thank you!

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builder71
1/13/2011 4:27:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grier Steele

My Review of Penske Cadillac Hummer Buick GMC:
I thought buying my new truck was going to be a real hassel. But once I walked into the dealership and met the salesman (Grier Steele) I knew it was going to be smooth sailing. Greir was very knowledgable, personable and friendly. I would certainly buy another vechile through this dealership.

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goatlover132
1/10/2011 7:51:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Cathy Sommerville, Thomas Woolsey, Felicia Issac

My Review of Penske Cadillac Hummer Buick GMC:
I found this dealership online looking for a Honda. The price was very aggressive and no hidden costs. Negotiation for the vehicle was easy as eating pie. Cathy, Thomas and Felicia made the transition to my newer vehicle smooth and without headaches. My overall experience was pleasant with no pressure tactics. This dealer has surpassed my expectations. Most of all I love the price of the quality vehicle they had to offer.

Thank You Penske GMC.

-Manny

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jessenialu86@yahoo.com
1/4/2011 2:34:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Grier steele & Carlos Clemente

My Review of Penske Cadillac Hummer Buick GMC:
Very helpful customer service! Would definitely go back for another car in the future! The time that was taken to help me was amazing, there was never any type of rush even though it was getting close to closing time! I truly recommend Penske cadillac they are all helpful and friendly!

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dre_axel
1/1/2011 10:46:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tyree

My Review of Penske Cadillac Hummer Buick GMC:
I really commend Tyree for his professionalism. I called Pensky the day prior to my purchase and set up an appoinyment with Tyree and what really impressed me was him staying after his work shift to accomodate my arrival time to the dealership. I told him I wanted an H2 and nothing else and that was what I got.

Thanks Tyree

Todd Harris

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1markwbarron
12/29/2010 12:46:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Penske Cadillac Hummer Buick GMC:
I sent out a quote request for a Denali Hybrid and Grier Steele sent me a quote. I called him on the phone and he was very responsive, answered the phone every time, and we consumated the purchase price. While I was driving to the dealership Grier took my information down so that when I got there I was ready to go. The Sales Manager, Jorge Virgen was very helpful and ensured that I got the lowest price possible. I was in finance to pay within 45 minutes. Rene Amaya was very helpful in explaining the different financing opportunities and the prices. Rene was very quick and the whole purchase took place over the phone and within 1 1/2 hours I was driving home with my new Hybrid.

Very professional dealership. Grier and Jorge were very focused and I negotiated and bought the SUV in one day.

I would strongly recommend this dealership, they are large, have a lot of stock and are very interested in moving out their inventory at low prices.

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dondond
12/21/2010 5:37:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lorenzo Edwards

My Review of Penske Cadillac Hummer Buick GMC:
Lorenzo Edwards worked hard to make the deal happen. We were very satisfied with our purchase and looking forward to working with him in again hopefully in the future to purchase our next car. Jorge Virgen was great too. He took care of some bumps along the road to make our first experience with Penske Southbay a good one! Kudos to both of them!

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otis278
12/20/2010 9:57:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lorenzo Edwards

My Review of Penske Cadillac Hummer Buick GMC:
The Penske Cadillac employees who served us and especially our salesman, Lorenzo Edwards, deserve more than a 5(Great). They all deserve a 10 (Outstanding) in my book. The entire Penske staff were friendly and professional. The purchase process was simple, painless, and enjoyable. Our salesman, Lorenzo Edwards was extremely friendly, experienced and knowledgeable. He went above and beyond to expain everything in simple to understand terms, every step of the way. He showed us how everything worked on our new Escalade prior to doing any paper work and once again before we left for home. He made absolutely sure that Wendy and I were comfortable with our purchase and how everything worked on our new vehicle. I would highly recommend a visit to Penske Cadillac, Hummer, Buick, GMC for your next vehicle purchase.

Thanks again Penske Cadillac and Lorenzo for your professionalism and help.

Don & Wendy

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