I traveled over 2 hours to look at a "Certified" vehicle. The car was very nice, except it had a few flaws. The a/c did not work, one set of tail lights did not work, and the retractable top did not work as smoothly as it should. I was told by the Sales manager that I could take the car and bring it back. I was hoping that my satisfaction in buying a "Certified" vehicle would be important to him. It was not. I was very unhappy to have driven over 2 hours to look at a car that was supposed to be "Certified". I was ready to purchase the car because it was a good price. But I don't believe that customer satisfaction was the rule for the day. Leah Sneed was great, I think if she were able to she would have done what was needed to make me happy. I left very disappointed. It is too bad that Leah Sneed lost a sale because those around her who have the responsibility to do their job correctly fell short. I would not be surprised that the mechanic who signed off on the "Certified" vehicle probably did not even look at the car. I am glad that I left and did not buy the car because as it is I found another car at another dealer that I did buy because they wanted me to be truly satisfied. I will not recommend or even consider Penske Chevrolet not now or in the future!
I Recommend This Dealer:
Did you find this review helpful?