I attempted to purchase a certified used Avalanche. The salesman's position on wanting to make a deal with me that day was that it was a slow day and they had not made their quota for the day. We agreed on a price and prepared the paperwork. I could not take the car that night, we prepared the paper work with the finance department and I put a down payment on a credit card. We came back to the dealer a couple days later to finish the paperwork and pay for the car.We wrote a check for the entire amount less the credit card payment and the finance department told us they could take a company check event though they knew a company check was going to be used. I truly believe I gave them every opportunity for them to sell me the car with the goal of providing customer service. In the end I was not able to purchase the car and ultimately had them refund the credit card charge they had on the car to hold it. I was never informed or called during this process to have me understand the policies that they have in purchasing cars. Whenever I talked to somebody the story changed and I felt very confused, frustrated and dismayed. At the end of this process, one of the floor sales managers told me their policy is they cannot take company checks, personnel checks or money orders. If that is their policy, I do not know how you can purchase a car from them without having a car to trade in and/or financing the entire amount? It appears that customer service is not a part of how they want to do business. Companies like this may be in business in the short term but in the long term, they will put themselves out of business,
BE VERY CAREFUL IN DEALING WITH THEM AS THEY DO NOT COMMUNICATE WITH THE CUSTOMERS AND ALSO AMONGST THEMSELEVES
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