Peoria Toyota - Service Center

Unfortunately this doesn't allow a separate review for the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van than when we left it. This has cost us thousands of dollars to get these problems fixed. The 1st time we toik it in for new tires and a few days later one of the wheels fell off while I was driving. Fortunately I was able to get pulled off the road and didn't cause an accident but it caused a ton of damage. The 2nd time we took it in for routine maintenance and left with the check engine light coming on. We had to take it back multiple times (of course getting charged each time) to make it stop. This final time our van was making a noise and they found a bearing bad on our water pump. We chose not to get it fixed and when we picked it up our AC wasn't working. There was absolutely nothing wrong with our AC when we dropped it off there. They now quoted us an extra $1700 for a new compressor. We can't afford to keep paying thousands of dollars for their mistakes. We're done. We won't be back for anything More

Ashton in the Service Department was amazing! She was knowledgable and very accomodating. She definitely goes above and beyond. She was knowledgable and very accomodating. She definitely goes above and beyond. More

EXCELLENT DEALERSHIP! I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough wit I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough with their inspection and my vehicle is always in and out. I don’t think I have ever waited longer than an hour for service to get completed! I would highly recommend O’Brien Toyota of Peoria to anyone looking to get quality service done to their vehicle! More

A complete frame replacement on my 2007 Tundra Service was excellent, they went above and beyond what I had expected. The new Service Manager(Dan) is very knowledgeable and professional. I had prob Service was excellent, they went above and beyond what I had expected. The new Service Manager(Dan) is very knowledgeable and professional. I had problems before, but with the new manager things seem to be running smoothly. The mechanic did an excellent job, and my service rep(Jackie Farris) gets 5 stars....Great Job!!! More

Check my undercarriage I am always treated with respect, listened to and proper work is completed. This time I ran over a metal object and was concerned about damage. The re I am always treated with respect, listened to and proper work is completed. This time I ran over a metal object and was concerned about damage. The representative showed me what happened to the car and advised me on what to do about it. I was there almost 90 minutes, but it was worth the wait. More

glass coat I expected a great job and I recieved a great job. Glass coat was geat, hopefully it will last for as long as I own the toyota camry. I expected a great job and I recieved a great job. Glass coat was geat, hopefully it will last for as long as I own the toyota camry. More