Peoria Toyota - Service Center

EVERYTHING WENT GREAT!!!! EVERYTHING WAS GOOD. FROM THE TIME I ARRIVED TO THE TIME THEY TOOK TO COME GET ME WAS GREAT. THIS IS WHY I CAME BACK TO PEO TOYOTA TO BUY ANOTHER TOYO EVERYTHING WAS GOOD. FROM THE TIME I ARRIVED TO THE TIME THEY TOOK TO COME GET ME WAS GREAT. THIS IS WHY I CAME BACK TO PEO TOYOTA TO BUY ANOTHER TOYOTA!!!!! More

Courteous, knowledgeable staff. Service advisor Jackie Farris was friendly and addressed my concerns regarding my service appointment. She answered my questions and informed me of t Service advisor Jackie Farris was friendly and addressed my concerns regarding my service appointment. She answered my questions and informed me of the approximate length of the service. More

Treated very nicely. The service manager Jill McGee is doing a great job remembering me. Sorry to say I don't remember the persons name that checked me in, I think it was The service manager Jill McGee is doing a great job remembering me. Sorry to say I don't remember the persons name that checked me in, I think it was Amanda, but she was very friendly and kept me informed during my service visit. More

New key needed I just needed a new car key that needed to be re-programmed. The time and price quoted was exactly what I'd been quoted.. I've had this Rav4 for 11 ye I just needed a new car key that needed to be re-programmed. The time and price quoted was exactly what I'd been quoted.. I've had this Rav4 for 11 years now so I'm very used to the great service. The reason that I;m still driving this vehicle is because of the great service dept. here. More

Above the Call of Duty I purchased a Used Rav 4 from a different dealership as there was a certain color I wanted. I only had the car a month when the radio and navigation s I purchased a Used Rav 4 from a different dealership as there was a certain color I wanted. I only had the car a month when the radio and navigation system went out. Having done business with Toyota Peoria before we went to them. Brandon Hilst went above and beyond the call of duty to contact Toyota and get the problem resolved at no charge to us since this was a newer model car. We were treated royally from the intake person, concessionaire, to the sales personnel. More

Once again have to go back Every time I take my vehicle in for more than an oil change (which is starting to concern me - what if they forget to put oil in or filter?). I am in Every time I take my vehicle in for more than an oil change (which is starting to concern me - what if they forget to put oil in or filter?). I am inconvienced and have to go back because Peoria Toyota forgot to do something. This time it was reset the indicator light which has to be done by a technician. This will cost me an hour or more out of my day for something simple. Once I had to return twice because they forgot to put my mud flaps back on then they didn't put them on properly. How did I know this? There were parts left over. I asked 3 times before I left that second day if they were sure they were on properly and was assured they were. Nope. They were hanging down by the time I got home. So back again and more of my time wasted. Third time, they had the technician put them on right by the service desk and I could hear him complaining the ENTIRE time. Toyotas may be good cars but my experience has left me with a very bad opinion of Toyota vehicles and I tell everyone I work with and am friends with what issues I have. They need to rethink how people pay. You have to go to service desk, wait for them to get your paperwork, then wait until they can take you to the front desk in the sales area to pay, then you have to go back and get your car. The back and forth is ridiculous. What if you are handicapped? I always make an appointment, drop car off and return to work. Go back over lunch to pick up vehicle. I make that very clear to the service person. Once when I just took it in for an oil change. vehicle wasn't ready even though I had an early a.m. appointment for just an oil change. The service desk person informed me that appointment times really don't matter unless you are waiting cause people waiting seem to get precedence. Really? I bought a $40k + vehicle and my time isn't taken into consideration because I actually have to work? Why require an appointment then? And I know that the technicians know people are waiting cause there are big red WAIT stamps at each service desk station. More

Excellent service throughout! I have been a customer for 10 years and the service department at Toyota is hands-down the best! Amanda Pratt is all about taking care of customers. I have been a customer for 10 years and the service department at Toyota is hands-down the best! Amanda Pratt is all about taking care of customers. She's very thorough and helpful and makes you feel comfortable. She really knows what she's talking about In terms of servicing your car but her best quality is taking care of the customers' needs. She is excellent! More

Excellent Experience DUE to Mark Blumashire (Spelling?) Mark Blumeshire (apologize for my ignorance, but this is wrong spelling). He is Asst. Service Manager. Mark patiently took care of annoying brake noi Mark Blumeshire (apologize for my ignorance, but this is wrong spelling). He is Asst. Service Manager. Mark patiently took care of annoying brake noise issue on my relatively new Carmry Hybrid which had 25000+ miles. Mark being a former service mechanic, knew exactly the issue and the cause. He asked me to wait for 15 minutes and came back with problem fixed. He did not charge me anything since he said he fixed and issue himself and did not have to involve technician. People like Mark makes me come back to Peoria Toyota for new car needs as well service needs. I would highly recommend this dealership for any of your Toyota needs. More

I'd rather go to the landfill I tried to get a chip key made for my Camry. The service idiot took me to the parts counter, who took me back to the service idiot. He stared at me wi I tried to get a chip key made for my Camry. The service idiot took me to the parts counter, who took me back to the service idiot. He stared at me with a blank look, like he wasn't sure what a chip key was, then talked to his boss, who told me to leave the car and it might be done by the end of the day. I drove over to Ace hardware and they made me a chip key while I went next door to Panera Bread. More

Very accommodating I only stopped in to pick up a part, but they were very welcoming to me. They had snacks and drinks available and told me to take what I wanted, even I only stopped in to pick up a part, but they were very welcoming to me. They had snacks and drinks available and told me to take what I wanted, even as I just passed through. It looked like a nice waiting area, and they even had a kids' room. They had what I needed - and for a good deal. More