Performance BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Performance BMW:
october 2003<br><br>I went in to have my 2001 330ci worked on. my service advisor was Glen, kind of a jerk with a British accent. talked down to me and wasn't very helpful. ended up driving with the shop foreman, Ben. Ben did his best to diagnose the problem but he wasn't interlay sure what it could be. he handed the car off to the mechanic, Aaron. Aaron was kind and explained what he was checking so I could even understand. Aaron found the problem almost immediately, and was able to repair my car with an extra part he had. I only had to pay for 1 hr diagnosis and repair. great experience with the mechanic but not so much with the advisor<br>

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Performance BMW:
Chris has been very patient with me as I floated from deciding on an M3 or a WRX STi. My criteria was to have a car that is truly a drivers car. Even though he could suggest a 60,000 dollar M3 to me, he thought I may be happier with an STi, even though it is 30,000 dollars less. Now that is true salesmanship.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Performance BMW:
Extremly polite and friendly......but dont fix the car!!!!!!!!!!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Performance BMW:
TOOK CAR IN ON AN EMERGENCY BASIS OUT OF TOWN BREAK DOWN,SHELLY WAS VERY PROFESSIONAL AND COURTEOUS DID WHAT WAS NEEDED AND MORE WOULD HIGHLY RECOMMEND THIS PERSON SAVED ME AND MY KIDS ON VACATION AND HAD GREAT COFFEE TOO !

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Performance BMW:
If you ever have any problems, talk to Jeff. He is by far the most customer oriented service person I have ever met in all of my experiences with BMW dealerships (1 in chicago, 2 in NY, 1 in greenwich, ct, and this one) <br><br>Stuff was done on time, under warranty, and he is extremely friendly. Gotta love the south for its hospitality (and in this case, they actually are timely about it too) =)

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Performance BMW:
Very poor communication and diagnosing. Had my M3 towed there and called them in advance. No one knew what it was there for. Had to tell three service advisors what happened to the car but info never passed along to tech. I had to diagnose the problem with the tech. I later found out the $1200 repair was not necesary.<br>Brought my 5 series in, informed Shelly what the problem was what work needed to be done. He came back with a $700 estimate to replace unit that only needed relays replaced. Had work done elsewhere and fixed as I described needed done. Service manager promised to reimburse me for work done plus half the $1200. I had to contact them three times to find out what was happening. Finally had to contact corporate to make things happen but they then refused to reimburse me for the $600 because they couldn't research the issue and determine if they were at fault. <br>They refused to admit their diagnosis was wrong even though I presented them with a BMW bulletin for my year/model showing it supported my diagnosis.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Performance BMW:
Good about quickly getting an appointment and providing BMW loaners. Repairs take longer than initially promised. On several occassions, the repairs were not done correctly and the car had to go back.

Was this review helpful to you? Yes | No