Performance Chrysler Dodge Jeep Ram Columbus - Service Center

Great service and quick turnaround! !! Service advisor was pleasant to deal with and kept well informed during my wait. !! Service advisor was pleasant to deal with and kept well informed during my wait. More

I do love my jeep! The service was awesome. They even sent me a video when I had her serviced. The service was awesome. They even sent me a video when I had her serviced. More

Did a great job on my jeep keep me up to date the whole time time More

Took my 2019 Jeep Cherokee in for new battery, oil change on Aug 30. They said can't get to it till the following Tuesday or Wednesday. Heard back Wednesday and they stated brake pads AND rotors needed chang on Aug 30. They said can't get to it till the following Tuesday or Wednesday. Heard back Wednesday and they stated brake pads AND rotors needed changed (the write up stated there still pad left), battery was bad (yes I knew that) and found the ptu and front and rear differential was making noise. I never heard and noises coming from the front or rear end, but they said upon visual inspection bearing were worn. I told them yes on battery, pads ONLY, ptu and the front and back differential. They tried to hard push into changing the rotors too and wasn't happy I wouldn't authorize it. I was informed it was a special-order part and would take a week to get in and they wouldn't start till I paid 3/4 the cost of all repairs up front. I had to find a ride to go pay it and was told it would be done sometime next week. Their policy is to send a video of ALL work, the oil change tech sent a great video. Heard NOTHING from them the rest of that week and the following week so finally on Friday I called them and was told it might be done he has to check (my jeep had been there 2 full weeks at this point) after an hour when I was about to call back, they called and said it was done. Get a ride over and they are still hard pushing the rotor change. NO worn parts to show me the problem THEY found, or video of the bad parts and the replacement just had to take their word. Second time driving it the following Friday (I only drive like once a week sometimes twice) the Service 4WD light comes on. Back to dealer on Saturday and it'll be first thing Monday morning, NOPE Tuesday they finally got to it and now it's the internal DCTM current sensor is shorted out (I'm sure it got shorted while they were replacing the ptu) and yet another special order and a week to get so I'm promised I'll get my jeep back next Wednesday we'll see. First- and last-time using dealer going back to private owned garage. NEGATIVE 20 on all. Follow up on 2019 Jeep Cherokee. So it went back to dealer on 9/21 for the service 4WD (Saturday) they finally got to it on 9/24 and said it's the DCTM (controls the PTU that didn't throw codes it was there) it'll be a week as it's also a special-order part and it should be ready by 10/2. I hear NOTHING again for a week, so I called on 10/2; while at my mother's as she had fallen that morning (my grandson spent 2 hrs in the car to get me and take me there) and was told by the dealer they heard a rattle in the rear differential which i told them how as you just supposedly replaced it. I was told then it would be a warranty repair and i told them there better no charges at all for this oh and it'll be another 2 or 3 weeks. I told them this is going into lawsuit area with them, and they offered a loaner. The loaner has is actually a no-charge to me rental UNLESS I go over the set miles, eat, drink, smoke, get a scratch, speck of dirt on oh and can't take it out of the area. My mother who lives outside of Columbus has multiple doctor appointments this month. I also can't get back to work on the out-of-town house that I was moving into this year as it's not local. I told them no to the loaner as it's useless to me as I can't go where I need to with it, and I refuse to take the chance of paying for a new paint job if a rock dings it on the road. So, another 3 or 4 weeks carless and another negative 20 on everything. Don't care what stops working even if it's something "they charged me for and said fixed" never going back. More

The service center is the worse service center I have ever dealt with. My vehicle was in the shop multiple times and has been damaged by them multiple times while in their possession for over 4 months. B ever dealt with. My vehicle was in the shop multiple times and has been damaged by them multiple times while in their possession for over 4 months. Based off some of the reviews, including this one, it seems that if you buy a car from them that is not brand new, or a Jeep, Chrysler, or Dodge, you will have tons of problems with your vehicle and they will treat you how they see fit while taking your money. They aren’t the friendliest people or the best when it comes to communication. I went by to check on my vehicle without them knowing I was coming and just sat and watch for a bit in the parking lot. The service center employees fly through the parking lot in customer cars like it’s a race track purposely hitting bumps and riding up on curbs. With the damage done to my vehicle and the almost 20 extra miles put on it for no reason, and an employees phone connected to my car, I can only imagine how they treat the vehicles in their possession. They also admitted to giving me a vehicle without having it serviced first. The issues listed in this review only cover a few of the many, many problems I’ve had with them. Stay far, far away from this place especially if you are thinking of buying something used. The one star is because I have to rate them in order to submit this review. UPDATE: Took the vehicle to a shop because it was making noises. Reported this to Performance and heard nothing back. The shop is saying that when the dealership did the work, they damaged my steering column. To the point that the air bag could go off and the only way to fix the damage the Performance service center did is to replace the entire steering column. The mechanic showed me what was done and was confused as to why they were even in the steering column. The work that was done by Performance did not require them to be anywhere near the steering wheel. The other thing, besides body damage by Performance, was the weird thumping sound the vehicle makes. The mechanic said that Performance put the vehicle back together in a rush and probably didn’t do it correctly as there were hoses out of place and the engine filter was just sitting on top of the transmission in the corner and not even latched back in to place. NEVER and I mean NEVER take your vehicle to their service center. This is the shadiest place I have ever dealt with. More

Bought a vehicle a year ago that had a check engine light on. We were told it was not a problem but that the service department could not find the issue. The vehicle was back in the shop 2 months later for t on. We were told it was not a problem but that the service department could not find the issue. The vehicle was back in the shop 2 months later for the same check engine issue and have been there 3 additional times since then. This last time they had it 2 months and we continued to not hear from them at all. We had to continue to ask for updated. We were given the vehicle back and told that it was fixed and had to tow it back 10 hours later because it was undriveable. Then we were told the issue it is now having they knew about but just did not fix it. Now the tire is shoot and they were brand new tires when we purchased the vehicle but told there is no warranty on them. More