Performance Chrysler Dodge Jeep Ram Columbus - Service Center

Professional, friendly, accurate I was introduced to Joe at the service center desk. He listened to my reason for being there and responded to my questions and concerns. His respons I was introduced to Joe at the service center desk. He listened to my reason for being there and responded to my questions and concerns. His responses were appropriate and helpful. There was minimal paperwork and copies were provided to me at the checkout process. I appreciated his respectful responses and attention to my visit. More

Excellent service. I have been doing business with Performance for sometime. I appreciate the time the associate took to service my truck. Very pleasant and knowledgea I have been doing business with Performance for sometime. I appreciate the time the associate took to service my truck. Very pleasant and knowledgeable. Very satisfied with this service. More

poor service do not listen tell lies to cover themselves You are told when you're truck is ready and it is not for minor warranty and oil changes, a year in advance compliant of a problem under warranty, did You are told when you're truck is ready and it is not for minor warranty and oil changes, a year in advance compliant of a problem under warranty, did not fix them a year later compliant again and was told it was not under warranty made out like they did me a favour by not charging me when I question them they pled ignorance plus used it as an excuse why my truck was late even thu I was was told it was ready for pickup. I asked when it was in for service they said eleven I was waiting after two even thu I told them what was wrong and the oil change and fixing a taillight socket doing it myself would have taken an hour including going to a store to get the part. This is Not the first time the truck has been late l have booked for nine in the morning for oil change and minor work and came back as late as four. This has happened at least three times. If it was not for the dealership franchise the service department would be out of business. More

transmission they are aweful/ took our jeep in for a service. they fillled up my transmission and did not check the pressure. now transmission is blown and the they are aweful/ took our jeep in for a service. they fillled up my transmission and did not check the pressure. now transmission is blown and they will not take responsibility. DONT USE THEM please let me correct we took our jeep in to check the transsmission because of some slippage and to look ot our sunroof leaking. they said it was due for a service. More

Zero Customer Service This dealership has no customer service skills. I had just recently moved to the area from out of state and chose the dealer strictly based on locatio This dealership has no customer service skills. I had just recently moved to the area from out of state and chose the dealer strictly based on location as I had an issue with my locks not working on my jeep. I called the phone number listed on THEIR website for a whole hour (during their listed open hours) and no one answered the phone. When someone at the reception desk answered, she forwarded me to service to schedule an appointment, and guess what? No answer. I drove down to the dealer to schedule an appointment where they did not listen to the issue I was having and instead insisted I make an appointment (at the convenience of their schedule, not mine) before they would listen to the issue/take a look at my vehicle. They did not offer me service times and the soonest they could get me in was nearly two weeks away. For a fix that would take 20 minutes!! (I had already called my old dealer by this point who had heard of this issue and told me it was a quick fix). I had a new issue upon getting my car back from this dealer and when I called them to she duke yet another appointment, I was forwarded to service and kept getting voicemail. The messages I left were all unanswered. Yet a week later I get a call from their New Sales department saying I had requested information on a new vehicle. Their is no organization at this establishment and they do not know how to take care of or follow up with their customers. I will NOT be coming back. More

Let me start off with my first experience. I bought a used car through performance dodge. They completely screwed up my paperwork and I had to return the car. I then went back 1-3 years later. My father used car through performance dodge. They completely screwed up my paperwork and I had to return the car. I then went back 1-3 years later. My father had just bought a car from them & said they changed. I went back to dodge & they told me they had new management & was better than before. Go figure I trusted them. Well I ended up buying a used 2012 dodge avenger from them. I have had the car for a year. I already had it in once for transmission issues. Dodge procceeded to tell me it was fixed. They had my car for a week and a half. I picked up my car. My car was doing good til about a month ago now. I am now having transmission issues AGAIN!! I take it back to dodge. They had my car for 3 days this time & called me saying they did not find anything wrong with it. I picked up my car. They scratched my car while they had it. I went to drive it off the lot and go figure it was acting up... This place is worthless. I would not recommend them to anyone !!!! More

We bought a used 2013 Dodge Avenger for our son and brought it to Performance CJD to perform 30k miles and have the vehicle inspected. Our service adviser was Phil Kemmerling. Setting up the appointm brought it to Performance CJD to perform 30k miles and have the vehicle inspected. Our service adviser was Phil Kemmerling. Setting up the appointment by phone was very easy and they were very flexible in terms of finding a time slot on weekend to have the car serviced. They did not try to up-sale or push any "recommended" services in advance. They inspected the car, found no problems and just performed the services recommended by the manufacturer. The price was fair for a 30k miles, the car was promptly delivered and washed. Overall, everything was as expected and the quality of work was good. More

i currently have a 2012 dodge advenger se that has been sitting on there lot since 2 weeks before Christmas and still is there. i have a warranty through enterprise that said to take it in to them have it sitting on there lot since 2 weeks before Christmas and still is there. i have a warranty through enterprise that said to take it in to them have it fixed and they would cover it. well 3 days after it had been there i received a call stating that there was nothing wrong with the car but he would have the engine guy take it apart to farther assess the situation that being said they still didn't know what was wrong with it the car wont get over 125 degrees so the heat doesn't get hot and actually blows out cold air on the passenger side. that being said tim just called me today 1/21/14 very rude with me stating that i needed to return my rental that they provided me with and that my car has not been fixed. he told me he had contacted enterprise and that they denied to have it fixed said he was going to call them again after we got off the phone. i waited 10 min called enterprise and talked to the person he said he would contact again and he said he has not heard a word from any one at performance so still i sit with their rental and our car not fixed although i am very happy with the 2013 dart that they provided us our car is still yet not fixed nor resolved. i do not recommend any one to use preformances service department for any reason More