Performance Chrysler Jeep Dodge Ram Georgesville - Service Center

After recently moving to Columbus, I took my Ram 2500 in for a warranty wheel/tire replacement. The service was terrible. First, they tried to tell me the warranty would not cover it. Thankfully, the deal for a warranty wheel/tire replacement. The service was terrible. First, they tried to tell me the warranty would not cover it. Thankfully, the dealership where I purchased the truck contacted them and clarified that the warranty would indeed cover it. Then, after scheduling an appointment approx. one week later, they took almost two full hours to complete a simple wheel/tire replacement. Even they booked only 15 min for the appointment so I don’t know what took so long. I do not recommend going to this dealership. I certainly will not go back. More

I came in today for oil change/tire rotation. I've been having my Jeep Cherokee serviced here for 3 or 4 years. About a year ago I had them service my transmission and transfer case. The guy a I've been having my Jeep Cherokee serviced here for 3 or 4 years. About a year ago I had them service my transmission and transfer case. The guy at the counter says its time for you to have your transfer case serviced. I said check your records I already had it serviced. He said oh yes you did sorry. At this time I told him I just had it in another shop for rear differential and to check transfer case due to code. The shop told me it looked like the transfer case and transmission had not been serviced. He said it looks like we did it due to parts being taken out of inventory. I said well that makes me feel better but there is no real way to know if it was done. So I had the oil change/tire rotation done. When I went to pay it was $116.67. My 2 previous were $90.05 and $89.18. I said did price go up he said yes. Thats $26 more! So I go out to my vehicle and search all over parking lot can't find it. Go back in ask a guy for help he said I am busy and they park them anywhere! So I go out looking again can't find and go back to my original service guy and he goes with me it is in back of lot around building far away! Then as I am driving home I noticed the mileage sticker in the window was not taken out and they put new one on top of it! I pull the other one off and I see why they did not take old one off. It was coming off in pieces and would take some time to do. I took razor blade and took off myself. For these kinds of prices you would think you would get better service! Not have to go searching around for you vehicle, take the sticker off, not have to worry if the actual work had been done! No confidence in this place anymore not going back! Go there at your own risk. More

Schedule for oil change and rotation of tires spent 1 hour and half to find out that they didn’t have oil filter and hadn’t even done anything was told it was being aligned. I just took my Jeep back won’ hour and half to find out that they didn’t have oil filter and hadn’t even done anything was told it was being aligned. I just took my Jeep back won’t return to this dealership More

Good sales department, pathetic service department. The salesman i worked with, John Williams, has sold me 2 trucks now. Both of those experiences were awesome. I havent decided if ill nuy anything else fr salesman i worked with, John Williams, has sold me 2 trucks now. Both of those experiences were awesome. I havent decided if ill nuy anything else from here or not yet, well see later. I just know this swrvice department will never touch another vehicle of mine. The first truck i bought, a '16 Ram 2500, i had in the shop for some recall repairs, never seemed an issue from there. However, any time i took it in, for anything else, the problems didnt exist to them. They couldnt find the exhaust leak, which was a loose clamp around the EGR that i later found myself. Recently, i bought a 2021 3500 dually because the 2500 started throwing transmission error codes. They were sayung theyd have to have the truck in the shop for 4 - 5 days to diagnose the problem and it wad my only vehicle. I had a 100,000 mile drivetrain warranty. Never any problems besides the exhaust leak, until the truck turned over 105,000 miles, then, Surprise! Anyway, i had the 2500 truck in to get the transmission error checked out, which lead to me buying the new truck. I shouldve known to just tell my fiance to leave the moment she pulled in. The service dept guy, whos name i forgot, told my fiance that my truck needed an alignment as soon as she pulled in. He said their camera looking at the garage door alerted him the truck was way out of alignment. The thing is, the tires on the truck get rotated every 4000 and they have over 40,000 miles on them. There not 1, even slightly little, odd wear on those tires. This is where everything just went to xxxx in a hand basket. I told the man he can check the alignment but thats it. Ive had the alignment checked on that truck every 6 - 8 months since i bought it. Its never been off, never. I couldnt get it checked in 2020 because of all the nonsense pandemic, and it had been doing fine, so i wasnt worried about it. They claimed to check it and claimed my drivers side steering tire was out if whack. They claimed they didnt mess with the alignment, but after we got the truck back, it was pulling HARD to the left. After 3 days of nonsense phone calls, i got the truck back to them to fix the alignment. They again, didnt listen, did whatever they felt like. Did a video inspection of everything on the truck, and told me everything i already knew. They claimed they didnt do anything to the alignment, but now there is another "problem" with something in the rearend, but hey, the alignment miraculously fixed itself! They even tried to offer me "an excellent service deal!" For nearly $300, theyd change my oil filter, almost 2 gal of oil and 2 fuel filters. Thats what it costs me to change my oil in my dump truck that holds 12 gal of oil! This is why i do all my maintenance myself! Ill NEVER take either of my trucks back to that service department. If youre smart, youll stay the xxxx away from those con artists. Its no wonder this is the lowest rated dealership of all their lots More

This dealer ship is jus xx they got my car for transmission problems had it a month before they fixed it gave it back to me it was driving worse took the truck back the diagnostic told them it was transmission problems had it a month before they fixed it gave it back to me it was driving worse took the truck back the diagnostic told them it was smithing that was 1600 never even happened before they changed tranny now they had my truck for 3 hole weeks won’t give me a date a car or a answer jus keep sayin waitin on parts I hate service they new hole new staff from linnie joe to heather wverbody can go they dnt call an give me jus information on where they are nothin lucky I dnt spazz out in there foreal an every time I’m go they lookin scared as xxxx I hate this dealership mad I got a dodge now More

Will never bring my jeep back for service there again. Was having an issue with the way my jeep was shifting they said they fixed the problem cost $117 dollars and they didn’t fix that problem plus caused Was having an issue with the way my jeep was shifting they said they fixed the problem cost $117 dollars and they didn’t fix that problem plus caused my jeep to have more issues. No one I spoke to was friendly at all. More

The sales people are very friendly here but the service department is awful. I had a horrible experience over a year ago and thought I would give them another chance. I shouldn't have. I even reached out t department is awful. I had a horrible experience over a year ago and thought I would give them another chance. I shouldn't have. I even reached out to the service manager each time to let hime know and nerf heard a word back. Long story short for this time around they had my car for 10 days and never found my sunroof leak, and didn't fix my radio after I had gave them the ok to do so. When I went to get my car they still made me pay $250..00 when they didn't fix anything. Took my car to the Delaware dealership the next week and they found the leak and fixed my radio. They were super friendly and kept me updated. I will never go back to this dealership again. More

I called on Saturday and made an appointment for Monday. I received a call Monday morning from Joe gave him a call back. Spoke to him gave him one of my warranties. Tried calling back Monday evening bc I ha I received a call Monday morning from Joe gave him a call back. Spoke to him gave him one of my warranties. Tried calling back Monday evening bc I had not heard anything about what was going on. Left a message no call back. Called Tuesday left another message no call back. Called Wednesday received a txt saying they were working on my vehicle. Called left a message for Joe to call me to let me know what was wrong with my vehicle not txt me. Received nothing. Thursday at 430pm get a txt with a diagnosis on my vehicle followed by a voicemail with a quote. My vehicle was supposed to be looked at MONDAY didn’t even get looked at till THURSDAY. Had they looked at my vehicle and called me back when they said they would I would have been able to get my second warranty information to them. However Friday I went and picked up my vehicle and took it to a different dealership to be fixed. Asked for a manager when I got there which the manager had left for the day. So there was another guy that said he was the between starting explaining it to him then Joe walked in and that guy just walked away. More