Peruzzi Toyota - Service Center

Rav4 Purchase & Service I had an extremely easy transaction, when purchasing my new RAV4...from both the salesman and Jason Gilles, both were exceedingly nice, making the tra I had an extremely easy transaction, when purchasing my new RAV4...from both the salesman and Jason Gilles, both were exceedingly nice, making the transaction finalize smoothly. My Rav4 took some getting used to, b/c it was larger than my other car...but like an old shoe, it's growing on me and rides very smoothly. Here's my complaint...SERVICE....first let me say, I was tired, as they were, being the end of the day...and on their behalf, they took me in quickly, with an hour left in their work day, which was very nice. The girls were also very nice and helpful at the desk where you pay. But, I am MS, so it's difficult for me to stand and sit for very long...and I watched as the service rep who took me in, stood and talked with another customer out in the shop, while my car sat their idling for at least 10 minutes. Finally one of the girls got up and moved the paperwork along, while the service man continued to stand there and talk. Also, what annoys me to no end, is when I take my car in to be serviced, and they change the seat and the position of the steering wheel, making it difficult for me to get into my car. To repair my tire which had a small nail in it was 28.00 and tax????? It costs less there to rotate the tires....WHAT? It would have cots less if I'd have taken the car to be repaired down here by where I work in Lansdale...so....My experience overall with the service department wasn't enjoyable for my first time there...and don't look forward to further service there...unless it was just a bad night....but I had heard that their Service Department was badly run...so, I'm not surprised. They need to step up to the plate and improve...and as I said, they did me a great big favor by fixing the tire...instead of making me return another day, but apparently it was leaking air pretty quickly...so....when I was leaving, several men were standing there talking, and I didn't know if the care was mine...so I asked them, and they didn't seem at all concerned...which made me more angry, but one man, stepped up and said, "yes" that was my car. I felt ignored, and of very little importance...worst service experience I've ever had... More

Another Black Eye for Service Another Black eye for the Service Dept. Today, Peruzzi service was true to form. My wife had a oil change appointment on her 2016 4 Runner She had a P Another Black eye for the Service Dept. Today, Peruzzi service was true to form. My wife had a oil change appointment on her 2016 4 Runner She had a Peruzzi Coupon for 33% off. She scheduled the oil change for that purpose only. They asked to rotate the tires. That service was declined. Peruzzi took it upon themselves to do non requested service in which they charged labor. Checked installation of drivers side floor mat, check and top off all fluid levels, check tire pressure, inspect windshield wipers, lube door latches, perform multi point safety inspection along with condition of vital fluids. My wife did not schedule or agree to this service. If Peruzzi cares about their customers these services should be complimentary not a way to make money on services that were not requested. They also charged for hazard waste on the oil they changed. I can take used oil to any re cycling facility at no charge. I've come to the conclusion that if Peruzzi offers a coupon, they are going to make up the difference somehow. Sad, when advantages are taken. 3rd strike they are out! More

Pitiful customer service!! This place should be closed down! Had my car serviced here for a warranty repair. Got the car back with a nonfunctioning part. They forced me to pay for the part and would take ownersh Had my car serviced here for a warranty repair. Got the car back with a nonfunctioning part. They forced me to pay for the part and would take ownership of issue. They simply claim the part "failed" Even though they removed the part from the car, and it "failed" in their possession, they would not take ownership! I will never step foot on the property again, and will be sure to tell everyone I know, to tell everyone they know, to never go to this piece of xxxx dealership! More

Recent Service Experience My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment" My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment", "Front and Back Break Pads","A.C. Service" and ended up with an estimate of $700 excluding tax. At that time i answered them i will do them later as i thought those are for my vehicle. They did state inspection to other vehicle and pasted the stickers to my car and left other's vehicle registration and insurance in my car. Next day I called to the show room and went to submit the Registration and asked about the inspection stickers and the manger boldly argued with me and i advised couple of time finally he told that he will prove the recommendation are for my vehicle only and ended up with a cooked story saying that both the car's has same tag number and make, model, color of the cars also same so we got mixed them. Really frustrated and wasted my time around couple of hours to drove there and waiting for your's mistake. More

I went for oil change and for some other maintenance for my Car last Friday. I didn't receive the service I expected from such a renown Dealership. The Asstt. Service Manager Mike was really friendly though my Car last Friday. I didn't receive the service I expected from such a renown Dealership. The Asstt. Service Manager Mike was really friendly though. More