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Pettus Chrysler Dodge Jeep Ram DeSoto

De Soto, MO

4.2
269 Reviews

12830 Hwy 21

De Soto, MO

63020

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269 Reviews of Pettus Chrysler Dodge Jeep Ram DeSoto

September 04, 2025

Had my new 2500 Ram for 2 weeks and it went in to dealership for brake issue. Has been there for 2 months now and still no word on when it will get fixed. Was told I don't get a loaner or rental. The More

by Robarmyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
August 06, 2025

Took my car in for a Turbo leak in which I had photos of the leak, they told me they couldn't find it, told me to take it to a aftermarket shop for them to diagnose. That shop verified the leak. More

by WINTERSAN316
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Aug 14, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

We’re sorry to hear about your recent experience. That’s certainly not the level of service we aim to provide. We’d like the opportunity to review what happened and see how we can make this right. Please reach out to us directly at your convenience — a manager would be happy to speak with you.

August 06, 2025

I have no problem with Pettus employees . They are great ! But the price I paid for a 3 year battery is robbery ! You need to get more competitive . More

by CHUCKSDART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Aug 14, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thanks so much for the feedback! We’re glad to hear our team took great care of you. We understand your concern about pricing — we do our best to stay competitive while offering quality parts and service. That said, we always appreciate honest input and will be sure to share your comments with our leadership team. If there’s anything we can do to help or explain the pricing further, don’t hesitate to reach out.

August 03, 2025

We have purchased several vehicles from DeSoto Pettus and have always been satisfied. With everything. More

by KATHRYN.PIGG123
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Big Mike
Aug 14, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thanks so much, Kathryn! We truly appreciate your continued trust in Pettus CDJR De Soto. It means the world to us to have loyal customers like you. We’re always here to help with anything you need — now or in the future!

July 30, 2025

The Service stafff were very helpful from the check in, and price point for oil change. More

by THE4WOMACKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Aug 14, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you for the great review! We’re glad to hear our service team took good care of you and that you were happy with the pricing on your oil change. We appreciate your feedback and look forward to seeing you again!

July 09, 2025

cost to much just to have a small battery replaced and installed $650.00 will not take it to Pettus again And I will not buy another car or truck from Pettus again , will go some place else More

by PWMILLIGAN510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know who worked on it
Jul 09, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

We’re sorry to hear about your experience and truly appreciate your feedback. We understand that unexpected service costs can be frustrating. If you’d be open to it, we’d love the opportunity to discuss your concerns further and see if there’s anything we can do to make things right. Please feel free to reach out to our team directly. 636.337.7777

July 07, 2025

Everybody i dealt with was fantastic and made the transaction as smooth as possible from start to finish More

by chase.yeargan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelton lucas, Mike Miller
Jul 09, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you so much for the 5 stars! We’re glad to hear that your experience was smooth from start to finish. We’ll be sure to pass your kind words along to the team—it means a lot to us! Enjoy your new ride! 🚗💨

July 06, 2025

I'm very disappointed, I took the car in for a/c repair. When I took it in, it blew cool air, after getting it back it blew hot air. I was told the compressor is bad. I understand that it needs a new com More

by STEVE138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
n/a
Jul 09, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Hi there, we’re sorry to hear about your experience and understand your frustration. We’d really like the chance to speak with you directly to better understand the situation and work toward a resolution. Please reach out to our service team so we can review everything with you. Your satisfaction is important to us. 636.337.7777

July 05, 2025

Pettus was very responsive when following up with my desire in the Jeep I purchased More

by mike95taylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Mike
Jul 09, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you so much for the kind words! We’re glad to hear our team was responsive and helped you find the Jeep you were looking for. Enjoy the ride and let us know if you need anything down the road! 🚙

July 05, 2025

Pettus was very responsive when following up with my desire in the Jeep I purchased More

by mike95taylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Mike
Jul 09, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you so much for the kind words! We’re glad to hear our team was responsive and helped you find the Jeep you were looking for. Enjoy the ride and let us know if you need anything down the road! 🚙

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