Phil Long Ford of Denver

I have texted twice once June 30 and again July 30. I have called 4 times the past four weeks when I posted a review of my dissatisfied and continuing issues with my truck. I still have yet to receive I have called 4 times the past four weeks when I posted a review of my dissatisfied and continuing issues with my truck. I still have yet to receive a call back. The sister dealership in Glenwood Springs called to ask if I needed maintenance and to ask if I knew anyone who was interested in buying a vehicle. I explained to that sales rep my situation and still have not received a call back. My next step will be to call the BBB, Ford, and then a lawyer. I have traveled over 4,000 miles taking my truck in for repairs and either they say nothing is wrong and then I take it back and they say it is the transmission or I pick it up when I am told it is fixed and it is not and I have to bring it back. This has been the worst experience ever with buying a vehicle and not getting anything fixed properly. More

Worked with Teddy and he was awesome. Had me super excited to get my first Ford and absolutely love it Had me super excited to get my first Ford and absolutely love it More

Dealership was awesome very huge. My salesman teddy was also great thank you guys for your help. My salesman teddy was also great thank you guys for your help. More

Teddy Santos was very courteous, professional and efficient. He had everything organized when I arrived at the dealership. In short order I was driving out in my new vehicle. He was a pleasure to wo efficient. He had everything organized when I arrived at the dealership. In short order I was driving out in my new vehicle. He was a pleasure to work with. More

Great service. Courteous staff. I flew in from Albuquerque, hubered from Denver airport. All was in order. Service was timely. I was on the road home within 90 Courteous staff. I flew in from Albuquerque, hubered from Denver airport. All was in order. Service was timely. I was on the road home within 90 minutes. Teddy Santoso was great More

I found a F-150 on CarFax that was at Phil Long of Denver. The sales rep that helped me, Mick, made the usually painfully long purchase process quick and efficient. The truck was as advertised in won Denver. The sales rep that helped me, Mick, made the usually painfully long purchase process quick and efficient. The truck was as advertised in wonderful condition! Thanks for the great help! More

Teddy was amazing! Helped us get my dream car! It was a super easy process as well! Helped us get my dream car! It was a super easy process as well! More

Teddy was awesome to work with, very responsive and more than willing to work with us! than willing to work with us! More

Service has been an absolute nightmare. I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another I had my 2008 F350 Super Duty towed to the dealer on a Saturday. Nightmare #1 - Monday I went in and they couldn't find my truck, there was another truck there similar to mine and it was checked in under that name and phone number. It took time out of my day to go in and make sure the job was done. It wasn't. I asked after they found it and got my info attached to it where it was in line they said it would go in Tuesday afternoon or Wednesday morning there were 2 other trucks in front of it. Perfect. Nightmare #2 - No word from Phil Long service Wednesday so I drove in again afternoon and they told me a tech had been assigned and it would go in Thursday. I asked what happened to Tuesday or Wednesday the service guy shrugged and said he didn't know why I was told that. Nightmare #3 - No word Thursday so I came in AGAIN Friday to check on the status - was told there was not a tech assigned yet and that there were 3 cars in line in front of me. FLAT>>>OUT>>>LYING!!!!!! I couldn't believe what I was hearing. this was the 3rd time I was told something that wasnt true and they knew it. All week I was being lied to. I left and called on the phone for another service person and he said he would write a note to service tomorrow to "try" to get it in. Nightmare #4 - I drove Saturday morning by the Dealership and low and behold my truck was still sitting in the spot it was dropped. I went in AGAIN and this is what I was told - looking right at me..."I don't have a diesel tech here and because of the Holiday weekend I don't have an answer for you and I don't know what is going on and I have nobody to look at it". I said this is enough....I asked for a manager. I finally got to speak to a manager in the back office and he said the issue sounded electrical and they would get it in today (Saturday - after the initial promise of Tuesday, AND after me having to waste 5 days of my life coming in every day to make sure it was getting done). I left and 10 minutes later I got a call that I needed to fork out $616.00 to put in 2 new batteries in just to get it into a BAY TO DIAGNOSE THE ISSUE. THey couldn't jump start it, NIghtmare #5 - I'm out over $400.00 in car rental (going to be over $600.00 by Tuesday after labor day) another $616.00 to get it 100 feet from their service parking lot into the bay (so that a non-diesel mechanic can diagnose my diesel truck) - so over $1,200.00 and a week of my time I cant get back. This service department is pathetic. I have never in my life been made to feel so insignificant as a customer....anywhere...and Im a patient person and understand that things happen. Robert McMann, I don't know what you have to do to right this ship, but this service department needs to go and there needs to be a complete change in culture and attitude. Brian Mulheran - 2008 F350 Service More

We had an excellent experience at the Ford dealership. Robert was fantastic—he took the time to understand our needs and helped us find the best deal on a truck. He was honest, knowledgeable, and made the Robert was fantastic—he took the time to understand our needs and helped us find the best deal on a truck. He was honest, knowledgeable, and made the whole process smooth and comfortable. When Teddy stepped in to assist us, he was just as friendly and went above and beyond to ensure we were well taken care of. He was efficient, diligent, and took the time to answer all of our questions thoroughly. Both Robert and Teddy made us feel valued and supported throughout the process. Their professionalism and trustworthiness truly stood out. We’ll definitely be returning to this Ford dealership—they’re a team we know we can trust. More