Phil Smith Acura

“Amazing Service Deparment at Philly Smith “ I’m a loyal customer over 20 years!!! I am pleased how AMAZING and care of the client is the service department.... I HIGHLY RECOMMEND Anthony (Service Ad customer over 20 years!!! I am pleased how AMAZING and care of the client is the service department.... I HIGHLY RECOMMEND Anthony (Service Advisor ), Fritz and the Services Manager. AVOID the SALES Department All of them!!! Included all the managers (GM) More

“ Push a fake deal l, pulling out my credit report with out my consent back in February 10,2020” The service Dept is amazing (few employees only including the manager) However, the GM Mr. Myers super a out my consent back in February 10,2020” The service Dept is amazing (few employees only including the manager) However, the GM Mr. Myers super arrogant and he judge people by your look The sales department nasty, stocking and harassing you included the internet deparment. You better off from this dealer. I have been doing Bussiness over 20 years (only with the service dept) again the sales team in horrible and nightmare, and wanted to screw your up at any cost. The Sales Manager loves to raise his voice and put down at any cost. So, he can feels superior along with the GM. Salesman Robert Black and other are quite syncing to screw up in any way they can if you let it happen. Please go to any other dealer if you need a new or used car. The services department is different and those guys are super nice and the female cashier is rude!!! I must said that Phillip Franchina seems to be hangover and he loves to push a new car and He loves to scream like a uneducated individual. Acting wild More

Put a cash down on a vehicle I was trying to purchase. They sold the vehicle to another buyer and notified me three days later. Dealership Policy isn't ethical and their main focus is on maximizing profi They sold the vehicle to another buyer and notified me three days later. Dealership Policy isn't ethical and their main focus is on maximizing profit above conducting fair business. Another flag I noticed while trying to purchase this vehicle was on price. We agreed on a -$300 from the vehicle price, but they tried to give me the -$300 on the licensing and title fee; it's a totally different result in terms of financing. Be careful and stay aware of their hidden fees, and always ask in depth questions about the vehicle before purchase! More

Great service from the Phil Smith Acura team members. From Sales, Service and Finance Manager. Great selection of luxury cars! Love my Mercedes C-class! From Sales, Service and Finance Manager. Great selection of luxury cars! Love my Mercedes C-class! More

I was treated like family!!! Have been with Audi for 10 years and I have to say that this was a FANTASTIC experience! The whole process took under 1 hour (I knew the color I wanted). Robert Black, Sam Powe years and I have to say that this was a FANTASTIC experience! The whole process took under 1 hour (I knew the color I wanted). Robert Black, Sam Power and Phil Franchina went above and beyond. Truly exceptional team!!! More

5th Car lease I have worked with Robert Black over 5 times and have been very happy with my leases. The staff is really nice and goes above and beyond when it comes I have worked with Robert Black over 5 times and have been very happy with my leases. The staff is really nice and goes above and beyond when it comes to making their customers happy. I recommend that if you are looking for a great car and great service to check them out! More

Five Stars! I walked into the dealership to see Joe Castellano to discuss a new lease. Joe was with a client and Assistant Manager Phil had Vladimir help me wi I walked into the dealership to see Joe Castellano to discuss a new lease. Joe was with a client and Assistant Manager Phil had Vladimir help me with picking out a vehicle and test driving it until Joe was free. During the test drive Vladimir showed and explained the new features in the new 2019 Acura RDX. When I returned Joe was available. We discussed different options and selected a vehicle. Phil was willing to work with me and my budget. Joe made the whole process quick and easy as well as Sam in Financing. When it was time to leave Joe took the extra time to explain the features in detail that he spoke about in the office. He helped me program the radio stations and iPhone. He also sent me emails and attached videos. He contacted me the next day to see if I had any questions. This is the second vehicle I leased from Phil Smith Acura and both experiences have been great. Also there maintenance department is quick and fantastic! Great experience. Thanks Phil Smith Acura! Debbie Z. More

Friendly efficient and customer-focused We had a great experience. We were greeted multiple times and the entire experience was pleasant and customer-focused. The entire staff worked togeth We had a great experience. We were greeted multiple times and the entire experience was pleasant and customer-focused. The entire staff worked together to make the experience a positive one. More

Outstanding Service The service was exceptional. Vladimir provide me with an outstanding service. Phil's the GM make the process even better. I would recommend. Thank you The service was exceptional. Vladimir provide me with an outstanding service. Phil's the GM make the process even better. I would recommend. Thank you. More

Awesome! Philip Franchina, Joe Castellano & Vicente are great gentleman me & my wife had the pleasure of meeting. Their family oriented ways won us over. Thank Philip Franchina, Joe Castellano & Vicente are great gentleman me & my wife had the pleasure of meeting. Their family oriented ways won us over. Thank you. More