This was my first time at this dealership for an oil change since my VW dealership was all the way in NJ. I was told it was going to take 1 hour but it took 2 hours and I had other things to do. I was also told that my car will be washed and vacuumed. I informed them that I had been waiting and they were very accommodating. I was given a discount for my service and the mats that I bought. However, when I got in my car the new mats were in but my car wasn't vacuumed. I was disappointed about that and the fact that an oil change here is almost $30 more than the cost of it at my regular dealership.

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Service appointment was at my convenience. My Jetta Sportwagen TDI, was serviced to my satisfaction. The waiting rooms were clean and well appointed.Great Service TEAM !!!!

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This was the best new car experience I ever had. If anyone ask me I will tell them to please go to this dealer and ask for Bobb. He was great and really help me from beginning to end. Overall I would give him a 10 out of 10. Give Mr Voss a raise!!!!!!

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I have been a customer since 2005 having bought/ leased 6 cars in that time. My son's 2006 Golf was in for service last week for general maintenance. It needed all new tires and several other things. I spent 1200$. I'm not complaining about that. My son drove the car home all of 3 miles last Thursady night. He left early Friday for the weekend, not using his car. It sat all weekend. When I left for work early Monday I noticed his left front tire seemed slightly low, but thought I must be mistaken. Later that day, my son found his tire flat. He called AAA who changed the tire. They did not see a nail in the tire and said it was likely defective tire. I called you that day and my son brought the car in to have tire replaced. He was told that the tire was covered under warrantee but he was charged 25$ as service charge! Are you kidding me??? He was told a nail was in the tire. I'm not calling you a liar but I have conflicting information here. Certainly it's possible that AAA person missed the nail. regardless of that, if you were good business people, there is no way you would charge me after I spent all that money the week before. It truly Is absurd. 25$ could have bought so much good will, standing behind your product. Now when my leases are up, I seriously need to consider my relationship with your dealership. There is no shortage of car dealers on the Main Line that would be happy for my business. I was previously happy with the dealership and service, but asking me to pay anything to have that tire replaced after spending as much as I did the week before, and all I've spent at your business over the years clearly has me upset.

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Had a great experience buying from VW Ardmore. Staff was helpful, friendly and made the process easy. I got a great value for my trade in and was able to work out a reasonable price for the new car. When I had an issue after driving off the lot, they apologized and worked with me to get it fixed at no cost. Overall, I would recommend

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I made an appointment for inspection and service on short notice. An appointment was accommodated the same week and the car was inspected/serviced earlier than anticipated. I was also able to secure a loaner on short notice. I also bought my car from this dealership. All good experiences.

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Great buying experience! Best car buying experience I've ever had. Was able to take care of everything online, finding the car I wanted and getting the financing approved. They were very helpful and friendly. Danit is an excellent employee and a great car salesperson. The day I went to pick up the car I was in and out of the dealer in an hour, since everything had been taken care of online before I arrived. I would strongly recommend this dealership to any of my friends if they are looking into buying and Acura or a Volkswagen!

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Not knowing exactly which car I was trading in my current car for, My daughter suggested I check out the VW. I went to Piazza, Ardmore dealership, because I am from the area and thought the location was perfect for service , etc.
I met JC the Sales Manager who was extremely helpful and he referred me to his associate Sue Choi. I explained that price /monthly was a major consideration for me, and JC worked with me to give me the best deal he could.
Sue took me for a test drive and I liked how the Passat drove, so it was a good choice...
We talked some more and agreed on our deal and price. It did not take me long to decide.

I picked up my new white Passat over a week ago and am extremely happy both with the car and the wonderful and helpful service.
I will look forward to working with this helpful dealership and especially JC and Sue.
Thanks so much!
Lynne Carestio

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I had a great experience at Piazza VW of Ardmore. Every employee that I spoke to was pleasant and helpful (from the woman at the front desk to the service manager to the woman that took my payment to the gentleman that pulled my car around). They called me to let me know exactly what was going on with my car (what needed to be fixed, price etc). The process was very smooth from start to finish. When I went to pick up my car there were no surprises, and the service manager went over my bill line by line and also told me what I should look to have done at my next visit (with pricing).
Five star experience. :-)

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My recent visit to VW Ardmore for service was good as usual, except for one thing...and this is why I can only rate a 4 for overall experience. When my car was returned to me, the gentleman driving my car left the seat reclined, the seat lowered, and the steering column lowered. Additionally, the A/C was blasting on 3 with the windows completely down at a time of day when the air temperature was barely 60 degrees - there was actually no need for A/C at all on that day. I don't know how it completely works, but it doesn't seem to me that the drive from the garage to parking lot is so long and involved that it requires the driver to "settle in" to his comfortable driving position. The least he could have done was returned the seat, steering column, and fan to its original settings...after all its MY car, not his. Other than this completely unprofessional act, my experience at Ardmore VW was very good. Please address this issue with your employees. Thanks.
UPDATE - The service manager and I spoke and the above issue was addressed. I appreciate the him contacting me and addressing the issue in a timely fashion.

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