Pierre Ford of Hermiston - Service Center

Having car issues with a 2021 ford with low miles on it. Tried calling service on a weekend to schedule a service appt. Calls automatically go to sales and the service dept doesn’t even have a way to leave Tried calling service on a weekend to schedule a service appt. Calls automatically go to sales and the service dept doesn’t even have a way to leave a voicemail. What a way to run a business! I guess they must be struggling… heard they’re not super honest, either. More

After my last service I discovered that my F-150 was 4 quarts low on oil. I was charged for 6 quarts, There is no oil leak. All of my service work has been done at Tom Denchel Ford. At a previous se quarts low on oil. I was charged for 6 quarts, There is no oil leak. All of my service work has been done at Tom Denchel Ford. At a previous service I was told that the plug on my oil pan had been over tightened and stripped. Required an expensive pan replacement. Only they could have done it. I won't be going back to a Ford dealership in Hermiston. More

Javier and the team has always been friendly and honest never been disappointed. But there is something different about the energy in the store and shop in the last few months that makes it a pleasant expe never been disappointed. But there is something different about the energy in the store and shop in the last few months that makes it a pleasant experience overall. More

They are very good at what they do, and they go the extra mile to get the job done. mile to get the job done. More

Great folks and communication. All of the service items were taken care of quickly. Satisfied. All of the service items were taken care of quickly. Satisfied. More

Everything promised has been completed in a timely manner. The service department is doing everything to be number #1 in proficiency as well as courteous, friendly, and helpful manner. The service department is doing everything to be number #1 in proficiency as well as courteous, friendly, and helpful More

Friendly helpful folks. Up front about exactly what service will be done and expected cost. They were able to help on short notice. Up front about exactly what service will be done and expected cost. They were able to help on short notice. More

Even though my wife and I purchased a used vehicle from another dealership, SHAWNICA has helped us resolve 3 damaged components through the warranty remaining on the vehicle. another dealership, SHAWNICA has helped us resolve 3 damaged components through the warranty remaining on the vehicle. More

From check-in to finish, an oil change is a pleasant experience. The coupon for the car wash is a nice perk too! experience. The coupon for the car wash is a nice perk too! More

The service was great. Shawnica always does an outstanding job in helping me take care of my vehicles Shawnica always does an outstanding job in helping me take care of my vehicles More