Pierre Lincoln of Lynnwood

This location is a disgrace to the supposed professionalism they claim and advertise for themselves. They have been anything but professional. I have a company vehicle I had work done, and had professionalism they claim and advertise for themselves. They have been anything but professional. I have a company vehicle I had work done, and had to have another part ordered. They said they would do so and call me back when the part arrived. This part was critical and was relevant to the fundamental operation of my vehicle. However, they did not call me back at all. In fact I called them four times over the course of four weeks and was never able to get in touch with the technician I had been assigned. Emails notifying that technician to call me back were sent during the first two phone calls, and eventually, on the third phone call, another email was also sent to the supervisor, but even then--no call back or update of any kind. I finally made enough bluster that I was able to get through to some kind of supervisor on the fourth phone call--THREE WEEKS later. From him I was able to get in touch with the technician that had been assigned to me. The tech told me that he was sorry that he had forgotten to call me back. For three weeks. At a FORD DEALERSHIP. Not some local Jack who's doing mechanical work out of his garage, but the professional, official Ford dealership, just "forgot" to call me back because they were busy. Whatever, right? People make mistakes. Okay, I said, well, can we get this done now? Yes, they can, they tell me. We schedule it for the following week. Well, on the DAY OF my appointment, early that morning, when I am just about out the door to go take my vehicle in, after I have made sure I cleared my whole day of calls (because I cannot work without my truck and all the equipment I have in it), that same Tech tells me he needs to reschedule me AGAIN. For the FOLLOWING week. So, needless to say, I said no. I said I will take my business elsewhere. Then, he says I can do what I want but my company is still going to be charged for a restocking fee because they ordered the part. Utterly unprofessional, unethical, and just plain wrong. They broke their word, were either incompetent or irresponsible, and proved themselves to be unworthy of their high-minded advertisements. Go elsewhere, to those who will actually follow through and do what they say they will do. More

Happy with the results Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services Service was prompt; they got me in and out and all went well. They asked all the right questions to maintain keep updated on future services More

Its all about quality of service AND personal relationships It seems like I deliver a truck for service there almost once a week. Almost all our trucks have been converted to the Isuzu NPR. I do not think I wou It seems like I deliver a truck for service there almost once a week. Almost all our trucks have been converted to the Isuzu NPR. I do not think I would define my experience as ‘satisfying’. As the guy in charge of our fleet, I look to place our vehicles with a company that knows the vehicles first hand and has experience with all the odd quirks that other independent dealers are probably not aware of. I don't want to deal with a repair shop that reads a blog on their phone or reads a manual to figure out a problem. I want to know when I step on that property that I can see a company that projects warmth and enthusiasm and massive amounts of knowledge. I look for a service department that can communicate well and jumps at the opportunity to serve me. I expect that what is behind the service manager is a crew of well-equipped individuals with a strong background of experience working on these vehicles. I DO NOTwant the shop where my truck is worked on to look like a service station from the 1950’s with crowded unkempt parts shelves and tools scattered about and all the techs are covered in grease. I am not in this venture to save a dime at the cost of unreliable machinery or electronics; I want these trucks to work hard and be dependable night and day, seven days a week. I need to rely upon a company that can provide sound results with reasonable turn-around time. Too many times I have left other service providers’ locations with less than superb results. That means the truck runs but something else rubs me wrong: 1. A service tech explains a repair that causes me to think that he/she has no clue what they were doing. 2. A service manager passes the keys to my truck back to me (which basically says “I have checked over this truck and everything works great”), only to find a week later that things were put together improperly and more work needs to be done which equates to more down time for that truck. 3. I use their restroom and find it to be the most disgusting room ever visited. 4. I read an invoice and can’t figure out what I am being charged If a provider is not clean, not well-organized, not well trained, not on-time with commitments, not able to communicate clearly and pushing a lot of phony excuses on me, I am not willing to give the organization another shot at my business. In these days of "OK is not good enough", I want the provider to whom I am sending my vehicles to really be interested in my company and my vehicles and look at my bringing them business as part of a long term relationship. So, when I visit Harris Mitsubishi, Isuzu, Hyundai, etc. I come with a lot of customer related experiences already. Harris provides a service far beyond ‘satisfying’. In my estimation, they are running on all cylinders. I have never had to return a vehicle for something that still wasn’t fixed properly the first time. I often stick around the shop when small repairs are being done and enjoy a cup of coffee while I possibly chat with an employee passing by. Two individuals come to mind as highly exemplary in the Harris organization. Jerry Truman, as the Fleet Director works with us in supplying us with new vehicles to our fleet. When I run into him at the office he always has a smile and a pleasant demeanor and willing to spend a moment to catch up. That means a lot to know that he cares enough to move out of his ‘busy day syndrome’ and spend a moment to chat. Another individual at Harris that I work with very regularly and in fact look forward to seeing at each visit is Mike Erickson, the Service Manager. He is the main reason I stick with Harris. I send trucks in need of maintenance and repair to Harris because of him. He knows his vehicles, he knows the problems, he works great with his crew and has a great gift of gab while also handling massive amounts of work (I know this because of the number of invoice sheets he has on his desk each time I walk in his office. He and I click on a lot of levels and I trust him with the decisions we have to make for each vehicle I bring in. Some guys you know you can’t trust, some guys you are not sure how much you can trust them, and some guys you just know they will give you 100% all the time with a good heart, a positive point of view and an interest in the person (not just the customer or the vehicle). I trust Mike wholeheartedly. I am not surprised by the number of Employee of the Month awards on his wall. In fact I am surprised he doesn’t get one every month. He is a pleasure to work with. Bottom line, Harris Isuzu provides me with Excellent Service that is far beyond just simply ‘satisfying’. Would I recommend Harris to others? Yes I would, and I have. I thank them for allowing me to keep faith in dealerships that actually care about how they go about their business along with caring about and keeping their customers. More

Eric saves the day again Thanks again Eric for being helpful and so friendly. I have spent thousands on this used truck over the past few months and even though it wasn't plea Thanks again Eric for being helpful and so friendly. I have spent thousands on this used truck over the past few months and even though it wasn't pleasant, you made it bearable with your great service. More

Good service Jay takes good care of us. He listened to our concerns and took care of them. He always gives us the best price possible for repairs and he’s very per Jay takes good care of us. He listened to our concerns and took care of them. He always gives us the best price possible for repairs and he’s very personable as well. More

For a car dealership, you guys are ok. Most everyone realizes that car dealerships are not any sort of reservroir of honestly and fair play. The financial incentives go contrary to those id Most everyone realizes that car dealerships are not any sort of reservroir of honestly and fair play. The financial incentives go contrary to those ideals. With that said, Harris ford is OK, even though I sleep with one eye open around any car dealer. Your challenge I believe is that FoMoCo does not always act in your best interest. Since we received the back of the Dearborn hand, we continue ti dis-invent in all things Ford. With the exception of one Porsche, we always had a yard full of Fords, even a 1967 Bullet Mustang back in the day (it eventually received a 427 side oiler). It was life-long. Now there is a Jeep and a Toyota and only the two Fords left (soon to be one). Too bad because I don't really need my 2013 F-150 anymore and I like the concept, looks & feel of the 2020 Explorer. Anyway, I'll continue to use you for service (MC ROCKS) until the warranty is up. I wish you the best. More

Service dept is great They totally honored the appointment come and the work was done nearly an hour before the estimated time. I'll use Harris for all my service needs. They totally honored the appointment come and the work was done nearly an hour before the estimated time. I'll use Harris for all my service needs. More

Honest & dependable Honest work, efficient and friendly, free WiFi while you wait... would highly recommend this service department to help you keep your Ford in tip-top Honest work, efficient and friendly, free WiFi while you wait... would highly recommend this service department to help you keep your Ford in tip-top shape! Jay is my go-to service “point man” and he’s always ready to solve any problem I might have with my vehicle. ***** More

Always a great experience Worked with MC to get a few items on my truck checked and fixed. Turn around was fast and they were able to fix all the problems. The service departme Worked with MC to get a few items on my truck checked and fixed. Turn around was fast and they were able to fix all the problems. The service department does great work and has great customer service. More

Bad battery with prompt replacement I came in without an appointment, and was treated as a first class customer. The new battery, with an 🤤84 month warranty, saved my day. Jorg I came in without an appointment, and was treated as a first class customer. The new battery, with an 🤤84 month warranty, saved my day. Jorge,Austin and Jay saved the day!,,,,, So grateful for the boy scouts at Harris Lincoln. They are every bit the kind, courteous, helpful crew that directed me to Jorge and quickly got a new battery in and my MKZ washed!! What a great place. I’ll be back! More