This dealership is much like a gold nugget. You look around for a long time and there it is, you find it and are righly rewarded. Piles Chevrolet is off the beaten path and doesn't have the curbside appearance of one of the popular mega dealerships but it has the sales and service knowledge and a pretty good rapidly changing inventory. THis dealership is comfortable. It is family, it is friendly and although they obviously care about selling vehicles, they don't pressure you or hasten along the process. They take the time to allow you to find what you want, then go to work on pricing. My truck cost less by a couple hundred dollars at Piles Chevrolet, even though I was using USAA car buying service, now how did they do that? Frankly, I am not focused on squeezing every last cent in savings, I am more focused on buying something at a reasonable price and then cultivating a relationship. Afterall you are going to own the vehicle for some time, isn't it more important to know you will be supported along the way?
As fate would have it, I had some extensive work done in the Service department within the first year of ownership. Call it elective surgery. The technicians who inhabit that shop are very professional, polite, helpful, and interested in what they do. THey answered my many questions and allowed me to visit some during the work.
All in all, this is a gem of a dealership. If you live in Louisville, Lexington, Northern Kentucky or southern Ohio, you truly owe it to yourself to visit Piles Chevrolet the next time you seriously consider purchasing. You will not be disappointed!
Brian Taylor, Steven Davis
Did you find this review helpful?