Pitre Kia

It's nice to have my salesman from back in February recognize me and call me by name in November. (Vernon) I like how the service techs show you exactly what they did and what you need to be concer recognize me and call me by name in November. (Vernon) I like how the service techs show you exactly what they did and what you need to be concerned about (or what you DON'T need to worry about). More

I was extremely happy with my experience at Kia. I had a unique situation in purchasing a new vehicle and the dealership went above and beyond to help me out. I would whole heartly recommend them to anyone unique situation in purchasing a new vehicle and the dealership went above and beyond to help me out. I would whole heartly recommend them to anyone looking for a new vehicle. As a note, I purchased my vehicle from Garcia Kia on Lomas, not from Cottonwood Kia on Eagle Ranch that is listed on this form More

They were not honest about anything. Asked them about financing through our credit union which they said was denied, turned out they never even checked with our CU, told that the 2000 charge was a " hand financing through our credit union which they said was denied, turned out they never even checked with our CU, told that the 2000 charge was a " handling fee" when it was actually an extended warranty we did not want, lost our request for an MSRP sticker ad welad our paperwork. Did not tell is and we had to track them down after 5 weeks of runaround. Terrible integrity and business ethic. More

We had a great experience. Jacob was knowledgeable about the car. I Will recommend to friends! Kia has an amazing warranty and the overall car I wanted. It was friendly and easy to buy here. the car. I Will recommend to friends! Kia has an amazing warranty and the overall car I wanted. It was friendly and easy to buy here. More

I am the original owner of a 2008 KIA Spectra Ex and I've never had a problem with it, UNTIL we were on our annual trip from Dallas, Texas to Santa Fe, New Mexico prior to the Memorial Day weekend. After st never had a problem with it, UNTIL we were on our annual trip from Dallas, Texas to Santa Fe, New Mexico prior to the Memorial Day weekend. After stopping in Childress, Texas, we got back into the car and it would not turn over and all the electrical was dead. After receiving a jump start, we purchased a new battery and continued on our way to Santa Fe. After our arrival in Santa Fe, at the suggestion of a friend, we took the car to a local mechanic who diagnosed the problem as a bad alternator. Since my car is less than 5 years old and only has 44,100 miles, and is still under warranty, I immediately called the local KIA dealership in Santa Fe to see if I could bring the car in on Friday, May 25. I was told that they had no alternator in stock, and that the soonest they would be able to fix my car would be Thursday, May 31st. Given that we were due to return to Dallas on Wednesday, May 30th, it was not an option for us to wait. I called Cottonwood KIA in Albuquerque to see if they could help me out with the alternator. When I called, I spoke with Tony Brasher, who could not have been more helpful. After listening to my situation, Tony informed me that while they did not have the alternator for my car in stock, he could have one overnighted for installation on Tuesday (the dealership was closed on Monday for Memorial Day). Additionally, Tony suggested I call the KIA roadside assistance line so that I could take advantage of the KIA "trip interruption" policy. Given that I was more than 150 miles from home, and that I was on vacation and would need a rental car, I could take advantage of the fact that KIA will reimburse me for the cost of a rental car and/or the cost of a hotel room. This was information that the Santa Fe dealership did not give me, and again, the Santa Fe dealership did NOT seem to want to help me out with my mechanical issue. After speaking with Tony and being impressed with his willingness to help us out with my ailing car, we took off for Albuquerque and Tony and his mechanic fit us into their busy schedule late on a Friday afternoon before a big holiday. Not only did Tony get us immediately taken care of, he hooked us up with a rental car from Enterprise Rental located right next door to Cottonwood KIA. Due to their relationship with Enterprise, I was able to rent a car for #30 a day! And again, let me stress, KIA will reimburse me for the cost of the rental car as part of their "trip interruptance" policy. It is now Tuesday, May 29th, and I received a call from Tony at 10:30 THIS MORNING to tell me that my car is now ready. Tony wanted to be sure that I had my car in a timely fashion because he knew we needed to drive back to Texas tomorrow. Not only did they replace the alternator, but they discovered an open circuit that was creating havoc and they took care of that too. To SUM: This is by far the best customer service that I have EVER received from ANY car dealership. When I am finally able to move back to New Mexico, I hope to continue doing business with Cottonwood KIA, whether it's to continue service on my little Spectra, or to purchase a new KIA. Thank you, thank you, thank you! More

Great Customer Service, very helpful and attentive.I would recommend this dealership to anyone wanting to buy a new car. I am very happy with my purchase. would recommend this dealership to anyone wanting to buy a new car. I am very happy with my purchase. More

Very friendly and helpful sales staff. They made the experience pleasurable and easy. Nick Torrez went out of his way to make sure we were completely satisfied in every way possible. Never had a bette experience pleasurable and easy. Nick Torrez went out of his way to make sure we were completely satisfied in every way possible. Never had a better car buying experience. More

I highly recommend this dealership because as a first time new car buyer, I went into this process terrified of the "horror stories" people had given me, but thankfully, with Garcia Kia, I had a very pos time new car buyer, I went into this process terrified of the "horror stories" people had given me, but thankfully, with Garcia Kia, I had a very positive experience, with a helpful salesman. I was given time to think about my decision, and the folks at Kia even quickly responded to my email questions at 7am to clarify my decision further! I have already recommended this dealership to several of my friends! More

Overall the purchase of the SOUL was a pleasant experience. Michael was very low pressure, knowlegeable and quick to answer questions about the car, and just seemed like a 'good guy'. James g experience. Michael was very low pressure, knowlegeable and quick to answer questions about the car, and just seemed like a 'good guy'. James gave me a fair price for my trade, and agreed to a reasonable price for the SOUL. Enron was effecient, expnained things as we filled out the paperwork, and was pretty funny. My only two wishes would be that the SOUL had a little more power, and that the whole purchase experience would take two hours tops. More