Planet Motors

BEST Experience EVER. Not at all what I expected. After being pre-qualified for an auto loan, my husband and I were looking to shop around for another car. Off Lease Autos were on our approved After being pre-qualified for an auto loan, my husband and I were looking to shop around for another car. Off Lease Autos were on our approved car dealership list. We were just going to go and see what kind of cars are there but was not going to purchase from there. I just liked the reviews about there being so many cars to choose from and we didn’t have any idea what we were looking to buy. So we decide to browse the lot. We pulled up and there were so many people there, we got nervous that even if we liked anything, it would be an all-day affair to be able to take a ride or let alone get somebody to help us figure out what we wanted. Jason Golden came right to us as soon as we parked and got out. He asked if we ever been there before and we said no and he immediately went into how they work. He then walked us inside and showed us how to use the computer on what is on the lot in real time. When he saw me look up the first vehicle, he excused his self then came back in 5 mins and said “I think I have an idea of what you might be interested in.” He then took us out to an area of everything I just so happen to be looking at. And low and behold there was 3 cars of my dreams. I thought to myself, I don’t know. He then gave all spec and reviews. Very knowledgable person, and I am a stickler on reviews. I don’t like wasting my time. Then he walked us over to an area where he allowed us to test drive. No pressure at all. He didn’t even go with us. He just said here are the keys, see what you think. After test driving, I was sold but again, I thought now we have to do all this paper work, etc , we will be here all day. So he walked us in the inside, I clicked about maybe 6 buttons, and I was instantly already in the approval process of getting the car. By this time Rafael walks out to us and shakes our hands and say congratulations. My husband and I were like, what do you mean, don’t we have to do more stuff. And how do we know we got it. He then laughed and said wait til you see the interest rates. We then got excited because we already had a pretty decent interest rate to began with on our pre qual. Then they walked us outside where they had good music, giant sausage hotdogs, lots of snacks and drinks. It look like a food court or a family party/picnic. We had so much fun just waiting for the car to get detailed because everybody there were having a blast eating and eager about their new car too. After about I say maybe 15 mins(I think they let us enjoy our hot dogs and were watching but I didn’t notice), they came back for us and took us to our finance manager, Joel and he went over our terms. When I say really good deal, I mean GREATEST Deal EVER!!! I couldn’t believe it. It was amazing, not only did they get us a good deal on the car but they even had extra stuff for the warrantee after the manufacturer’s warranty ran out. And it was a fraction of the cost of the hot dogs we were eating. And they weren’t cheap hot dogs..lol.. We rolled off the lot in maybe all together we were there about 3 hours, but every minute was accounted for from start to finish. I couldn’t get over how the place ran like a well-oiled machine. They made you feel like you made a day of it going car shopping. I would recommend to everyone to go to this place. It’s nothing like any other experience at a car dealership I have ever seen. And I have purchased in my life 5 cars and its always a nightmare. The wait and the BS of getting your hopes up for them to be let down when the terms are outrageous and “that’s not what the ad said.” Go to Jason Golden. He’s the best. He keeps you intrigued. Greatest sales person. And he’s fun too… More

DONT BUY CAR FROM THEM DONT EVER BUY CAR FROM THEM THEY HAVE VERY BAD CUSTOMER SERVICE. DIMITRY IS VERY BAD GUY. KEEP AWAY FROM THIS PEOPLE, THESE CARS PEACE OF JUNKS DONT EVER BUY CAR FROM THEM THEY HAVE VERY BAD CUSTOMER SERVICE. DIMITRY IS VERY BAD GUY. KEEP AWAY FROM THIS PEOPLE, THESE CARS PEACE OF JUNKS More

great customer service experience at US off lease Autos West Palm Beach was great I looked at a few cars and the customer service was excellent I would recommend a friend experience at US off lease Autos West Palm Beach was great I looked at a few cars and the customer service was excellent I would recommend a friend to this dealership More

WORST EXPERIENCE EVER When I arrived to the dealership I was greeted by a salesman with a cigar in his mouth smelling like a old ashtray that has never been cleaned out. He When I arrived to the dealership I was greeted by a salesman with a cigar in his mouth smelling like a old ashtray that has never been cleaned out. He took me around and showed me a few cars and that was all fine. It wasn't until we went to do the numbers where things got bad. On his desk was the paperwork of 3 other people he helped with all their personal information for the world to see. Social Security number, addresses, birthdays, income, everything someone would need to steal someones identity. I'm not that type of person so i didn't stay in the office. So after we did my paperwork he goes in the back to run my credit and then starts yelling out all my information for the whole office and customers to hear. At that point i took all my paperwork that had my information and left. I would rather walk barefoot than to buy a car from there. More

We were looking for a 2008, 22,000 miles car advertised on "cars for sale". We called to find out if the car was available but no one picked up. We left message but no one called. Next day we too on "cars for sale". We called to find out if the car was available but no one picked up. We left message but no one called. Next day we took our chances and drove 25 miles away to this dealership just to find out that the car was sold...We would suggest that when cars are sold, the updates are made available asap :) The sales person suggested that we consider another car, same make, made in 2010, double the mileage. From then, it took 2 hours+ until we were given the price...A lot of sales talk, waiting, etc. We finally got home, I looked and noticed that car we were looking for and was sold is still listed as available...dear Lord, have mercy! One would think that just out of consideration for these customers who drove 50 miles+ for nothing, they would update that entry... More