"Good business "
We purchased 2 cars from Dan the man. It's a nice laid back dealership, not a bunch of vultures
Iike other dealerships. I would recommend!
"Mediocre Service - 1st Time Customer"
I purchased my vehicle out of state and came into Plaza BMW as I had an issue with my antenna, which was covered under warranty.
The Service Manager I spoke with on the phone prior to the appointment was very helpful and friendly. He was the highlight of the visit and would give him 5 stars - if he was the only person I dealt with at the center.
Once I arrived, the appointment felt chaotic. The coordinator was called in to work, as she had her child with her and you could tell that was not ideal (and not at all her fault). She did the best she could when struggling between customer service and parenting at work with a toddler.
At pick up, it again was chaotic. They had a charge - though it was stated this was under warranty and I confirmed when dropping off my vehicle - which had to be corrected. The repair took 4 days from drop off to pick up, which seemed excessive for a single cable being ordered. I waited over 25 minutes for the car porter to bring my car back. She apologized and seemed surprised as to where she had to go to find my car, as she was unable to find it (hmm - what?) and I could tell she felt bad.
Best part - the repair lasted less than 2 weeks - due to shoddy work (as I had to bring my car to another dealership to repair the SAME issue and received the explanation it was a poorly done) as I was not going back for Round 2.
The lack of organization and lack of quality in the work performed was surprising for a BMW Dealer. I can write off having a bad day with the schedule of employees and being short staffed a day. I can write off making a charging error. I can write off taking a longer than average time in returning my car...maybe even a bad day making a repair (we're all human), but not all of these issues on the same service appointment.
I'm sharing as I don't want others to go through needing multiple, time-wasting appointments.
"1st visit to Plaza BMW"
- Steve Samuelson
Excellent experience with getting my windshield replaced. The services adviser was friendly and very helpful. Everything was done exactly as they said it would be and they had the correct part. I will return as I need future service.