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Plaza BMW

3.3

86 Lifetime Reviews

11858 Olive Blvd, Creve Coeur, Missouri 63141
Open Now 9:00 AM - 6:00 PM Hours
Call (314) 720-6045

Latest Reviews

December 25, 2016

"Deactivate my BMW on board cellular"

- guerrero,jorge1962

This was my first time in this BMW Center , I was impressed with the Services Advisor, he was cordial and he went above and behind, while wait I enjoyed the coffee. Good time.

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November 16, 2016

"Not one of my good experiences!"

- Newtostlouis

Had a consultation for new tires and had a really bad experience. Did my own research and found a sweet deal at another location in town. I was so happy and satisfied when all was done at the other place. Wont be going to this dealership again even though its near to me.

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October 11, 2016

"Horrible Service"

- mznici

My HORRIBLE experience is lengthy but I'll shorten it for the sake of character spaces. I made an appointment for a recall. Took my vehicle in and Plaza BMW NEVER ordered the parts (waste of time). Got an oil change to only find out that there was HEAVY OIL LEAKAGE at the O ring which caused an oil leakage on the engine and belts. Left 2 messages for the service manager Craig who never returned my calls. Went to the dealership in person to speak with Craig who advised me that since I provided a horrible survey to BMW about the service I received from Plaza BMW and allowed another dealership to correct the issue there's nothing Plaza BMW can do for me and if I like the service I've received from a different dealer then I'm more than welcome to go elsewhere. Spoke with The General Manager Jeff who stated he will refund the money I paid for the oil changes with them but he will not refund the $60.43 I paid to replace the defective part that Plaza BMW service put on my vehicle. Plaza BMW clearly doesn't value me as a customer and refuse to rectify issues they cause. The total owed to me is $264.90 and this dealership refuse to refund me. I have documentation provided to me by Plaza stating I need serveral repairs for my vehicle which one of the issues is the oil leak issue. I also have documentation from a different BMW service department that shows that the ONLY repair needed for my vehicle was the oil filter.

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