"Deactivate my BMW on board cellular"
This was my first time in this BMW Center , I was impressed with the Services Advisor, he was cordial and he went above and behind, while wait I enjoyed the coffee. Good time.
"Not one of my good experiences!"
Had a consultation for new tires and had a really bad experience. Did my own research and found a sweet deal at another location in town. I was so happy and satisfied when all was done at the other place. Wont be going to this dealership again even though its near to me.
My HORRIBLE experience is lengthy but I'll shorten it for the sake of character spaces. I made an appointment for a recall. Took my vehicle in and Plaza BMW NEVER ordered the parts (waste of time). Got an oil change to only find out that there was HEAVY OIL LEAKAGE at the O ring which caused an oil leakage on the engine and belts. Left 2 messages for the service manager Craig who never returned my calls. Went to the dealership in person to speak with Craig who advised me that since I provided a horrible survey to BMW about the service I received from Plaza BMW and allowed another dealership to correct the issue there's nothing Plaza BMW can do for me and if I like the service I've received from a different dealer then I'm more than welcome to go elsewhere. Spoke with The General Manager Jeff who stated he will refund the money I paid for the oil changes with them but he will not refund the $60.43 I paid to replace the defective part that Plaza BMW service put on my vehicle. Plaza BMW clearly doesn't value me as a customer and refuse to rectify issues they cause. The total owed to me is $264.90 and this dealership refuse to refund me. I have documentation provided to me by Plaza stating I need serveral repairs for my vehicle which one of the issues is the oil leak issue. I also have documentation from a different BMW service department that shows that the ONLY repair needed for my vehicle was the oil filter.