Plaza Ford

I tried to buy a truck from this dealer but they sold it out from under me. I had been working with Joe at Plaza Ford for about two weeks on an F-450 that was ordered for a customer and the buyer was having out from under me. I had been working with Joe at Plaza Ford for about two weeks on an F-450 that was ordered for a customer and the buyer was having issues with financing. Finally I got the word that the truck was available and I could purchase it. I told Joe that my preference was to use my financing, then his financing or I would pay cash. Joe sent me an official quote, a credit app and asked for a picture of the front and back of my drivers license. I applied at my bank, completed and returned his credit app, a picture of my drivers license and secured insurance. I even offered to put a deposit down on the truck. The next day Joe went dark, would not answer text or phone calls. I called the dealer who transferred the call to Joe who then informed me that they sold the truck to another customer. He could at least had the intestinal fortitude to let me know the truck was not available instead of hiding. I contacted the General Sales Manager (Hugh), who listened to my story but had little to offer than sorry. As a business owner myself I do not appreciate Hugh and team waisting my time. As a potential customer I believe I did everything possible to negotiate in good faith and do not believe this situation should have occurred. I did receive call backs from Hugh and Darren apologizing for the situation. From what I gathered from the conversations, several salesman had buyers for this truck. It is close to the end of the month and being in sales myself, I understand they wanted this sale in Nov and not let it slip into Dec. I believe Joe is not the top salesman at Plaza Ford as another salesman sold to management that his buyer was ready to wire the money and didn't mention I was willing to pay cash. I assume that getting the sale in this month was more profitable to Plaza Ford than also having the revenue from financing. If Mr Walls (President/owner at Plaza Ford Inc) is listening, Hugh might be a nice guy, but if he is not managing his sales people and have well defined processes in place he is not helping your business. From my point of view, I see neither of these two things. More

Plaza Ford has been a great experience so far. We've worked with John Staab and John Heiser via email and ordered our new Ford Explorer earlier this month. Unlike many other dealers in the area, We've worked with John Staab and John Heiser via email and ordered our new Ford Explorer earlier this month. Unlike many other dealers in the area, Plaza Ford is not marking up their vehicles above MSRP which is a reflection on management's goodwill. They probably gained a lifelong customer by not taking advantage of people during a tough time. Great experience so far! I will update after our new Explorer is delivered. More

Found the Bronco Sport model we have been looking for. Drove up and less than 4 hours later we were driving home in our new car. John Pierce, our salesperson was great. Michael, our finance guy was outsta Drove up and less than 4 hours later we were driving home in our new car. John Pierce, our salesperson was great. Michael, our finance guy was outstanding as well. I recommend this dealership to everyone. Also not marking our car up above sticker price as most dealerships are doing. More

I would never recommend this place to anyone. I never , in over 50 years of vehicle purchasing, have been treated so dishonesty. in over 50 years of vehicle purchasing, have been treated so dishonesty. More

I bought a new explorer and the complete process was very good from start to finish good from start to finish More

We ordered a new F150 Pick up in March of this year. Frank Jancuk our sales representative, was attentive and careful with us as we placed our order. Frank was very helpful and attentive too when the ve Frank Jancuk our sales representative, was attentive and careful with us as we placed our order. Frank was very helpful and attentive too when the vehicle arrived in July. Moreover he guided us through the paperwork and made us feel comfortable throughout the process. The dealer themself was very transparent, low pressure and did not try to sell us on anything we were not interested in. I'm very pleased with Plaza Ford and wouldn't hesitate to recommend them to friends and family. More

Had some work done to my F3 50 diesel truck yesterday. They got me right in as they said they would. Took care of the issue within the hour. You could not ask for a better service. Thanks again Brant They got me right in as they said they would. Took care of the issue within the hour. You could not ask for a better service. Thanks again Brant More

Easiest buying experience! Great team! The GM Hugh, top notch man! Sales team, super friendly, very helpful! Definitely recommend shopping for a vehicle at Plaza! notch man! Sales team, super friendly, very helpful! Definitely recommend shopping for a vehicle at Plaza! More

Fantastic Customer Service We drove in with a trade-in and drove out with a beautiful F350. Best customer service. Antwon and Darrin were both fantastic. Super easy and smooth p We drove in with a trade-in and drove out with a beautiful F350. Best customer service. Antwon and Darrin were both fantastic. Super easy and smooth process. We highly recommend them! More

Quick and to the point I brought my 2006 Toyota Tacoma in for a trade and they paid that off and the same day I left with a gorgeous 2017 F150 Ecoboost with only 8,000 miles I brought my 2006 Toyota Tacoma in for a trade and they paid that off and the same day I left with a gorgeous 2017 F150 Ecoboost with only 8,000 miles. Highly recommend this dealership to all More