My Review Of Pohanka Lexus Chantilly:
Today I picked up my new 2013 Lexus RX450h. It is my eighth automobile purchase from Pohanka Lexus in the past 20 years and my second RX Hybrid. Mickey Whitehead is the senior sales person who worked with me for most of the process. I have known Mickey for 17 years and he is truly a professional salesman. But on this sale he brought in Joon Lee, a young apprentice salesman, to assist during the process since it was a 3 month long process of notifications and expectations. Joon and Mickey kept me well informed of all milestone dates such as build date; shipping date from Japan; port arrival date in the U.S., and expected dealer delivery date. I did a special factory order in mid-February, as I wanted specific features and options that were not the common ones that most cars come with. For example I wanted the Luxury package with the blind spot monitor. This package gave me upgraded semi-analine leather, a heated steering wheel, LED headlights, and a host of other luxury options. I also wanted the Mark Levinson sound system, which is rarely ordered. I don't know why that is true but if one appreciates fine music this system has 15 speakers, lots of amplification and it sounds truly wonderful. The car finally arrived in 3 months from date of order. I also found out that Pohanka has a new position who works with the sales team called a Technology Specialist. Marilyn Grabman is that person at Pohanka Lexus and was hired to perform this role and she does it very well. She works with the customer once the vehicle arrives and provides in-depth training on all the features and how to best utilize them. As these cars get more technical features built into them it is an important team member to have involved in the delivery process. She sits with the customer in the new vehicle and completely covers every little nuance that the vehicle has in the way of technology and how to properly use it. Pohanka Lexus has made the auto buying and delivery process very enjoyable and does it without a hiccup. I can't say enough about how professional and customer service focused these folks are. I highly recommend Pohanka if you're looking for a new Lexus. You will not be disappointed.
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