Porsche Arlington

Incredibly disappointed is the best possible summary I can give. I came in on Tuesday, April 11 to schedule service for Friday, April 14. Nothing outlandish, just an oil change and emissions as well can give. I came in on Tuesday, April 11 to schedule service for Friday, April 14. Nothing outlandish, just an oil change and emissions as well as price quotes on some parts. After dropping my car off on Friday morning I was told my service advisor would be in touch "soon", but that they were a little backed up. I didn't hear anything Friday or Saturday so I stopped in on Sunday for a status check. They told me a technician had been assigned but it didn't appear they'd touched my car yet. I was told my advisor would call or email me with an update on Monday. Didn't hear anything Monday so I stopped by on Tuesday and was told it didn't appear that my car had been worked on yet, but that my advisor would reach out Wednesday with an update. Hearing nothing on Wednesday I came in a third time that evening and stated that if I didn't hear anything by Thursday (today, April, 20) I would pick my car up and take it elsewhere for service. That clearly made a difference as I heard from my advisor Thursday morning. At this point I had given the dealer nearly a week to perform what should have been, at most, a few hours work and decided to only get emissions checked and pick up the car to take it elsewhere. Upon pickup they "lost" my car and spent an hour (5:50PM-6:50PM) trying to find it. It was in the lot triple parked behind two other cars. Upon pickup I find out that even though I've been charged for an emissions test, there was no certificate with results and they had managed to break my keyfob such that it now only works as a physical key, and the keyless functions are dead. While the employees I spoke to in the dealership were polite there was absolutely no follow through. Needless to say, I would not recommend Porsche of Arlington to anyone and I will not be returning in the future. More

This is the worst Porsche dealership I have ever been to. The service department is horrible . I took my car for a regular oil change and four and a half hours later , they haven’t even look at my car. Servi The service department is horrible . I took my car for a regular oil change and four and a half hours later , they haven’t even look at my car. Service advisor said that the service won’t even happen today, maybe tomorrow. Even after I asked him how long would it take because I have things to do and I need the car today. He said, about two hours. Then I said ok, I’ll come back. They took the vehicle at 12:30. By 5pm, no one did anything to my car. Extremely disappointed. This is just the beginning of my reviews and posts on social media until it gets to Mr Rosenthal attention. 0 stars and BAD CUSTOMER SERVICE. More

Purchased my 2023 Cayenne here and the entire staff was awesome; Lenny, his Manager and Donald ALL made the experience first class! awesome; Lenny, his Manager and Donald ALL made the experience first class! More

Didn't expect that my first experience with Porche would be so terrible. This dealership is tarnishing the brand. I bought a Cayenne for my wife and I can not let her drive it because it is not safe, espec be so terrible. This dealership is tarnishing the brand. I bought a Cayenne for my wife and I can not let her drive it because it is not safe, especially since she mostly drive with the kids. Upon receiving delivery of the vehicle, I immediately took it back because the brakes sounded funny. The floor manager at the time said it was normal with porches, a Google search confirmed. The next day I went to get the car inspected and was surprised when the inspector said that the brakes need to be replaced immediately. In disbelief, I said, "Porche said they do a 110-point inspection on their vehicles that is impossible". The brakes were 1.2 mm and already cut through the sensor. To put things into perspective, Porche maintenance specs recommend changing at about 2.5mm and a minimum of 2mm. So the vehicle was way below the brand minimum recommendation and should never have past their 110-point inspection and definitely should not have let me take delivery of the vehicle, I could have died if the breaks failed. Armed with this information, I took the information to Porche Arlington to get the brakes replaced and was surprised when they said that they can do anything about it. The car now sits in my garage until I can get the brakes in to replace it. More

This dealership has a lack of integrity and constantly changes employees. They damaged my vehicle and are refusing to fix it. Don't not shop or do services with this dealership. Void at all cost. changes employees. They damaged my vehicle and are refusing to fix it. Don't not shop or do services with this dealership. Void at all cost. More

All you have to do is read what I wrote on The Autopian about my experience with Porsche Arlington. Service advisors don't know anything and won't return your calls, and your car won't be fixed properly wh about my experience with Porsche Arlington. Service advisors don't know anything and won't return your calls, and your car won't be fixed properly when they do give it back. https://www.theautopian.com/two-shops-three-engine-removals-and-too-much-oil-on-the-ground-how-my-porsche-cayenne-became-a-diesel-nightmare More

Trash service department. The service advisor I was assigned to was let go after a few days which shows the state of their service department. I was assigned to Mo, who was ve The service advisor I was assigned to was let go after a few days which shows the state of their service department. I was assigned to Mo, who was very helpful at first but later became unreachable. The battery that was needed for my car would take 6 months to get, which is ridiculous. What is the point of having a Porsche when the dealership can't get you the parts?! I ended up taking my Cayenne to a Porsche body shop that got me the battery in 2 days. The Porsche warranty is useless when they can't get you the parts. This is the worst experience I've had with a service department. One of the reasons why I chose a Porsche over other cars was due to the level of service I assumed I was getting with Porsche. My car was also placed outdoors 6 months and when I asked if they had a car cover for paint damanges, they said no. Are you xxxxx serious?! You are gonna put my car outdoors for 6 months subject to pain damange when the car is completely open due to dead battery?! More

Purchased my third Cayenne from Arlington, this time for my wife. Michael C greeted me by name upon revisiting the dealership after two years. Pretty impressive name recognition and a great reflection on th my wife. Michael C greeted me by name upon revisiting the dealership after two years. Pretty impressive name recognition and a great reflection on the high quality client service here. More

Phenomenal service from Internet Sales and the finance team when buying the car and getting out the door! team when buying the car and getting out the door! More

Junehee my sales contact was very helpful with my 1st 911 purchase. He makes the buying experience goes very smoothly and he did a great job in coordinating the shipping of the vehicle. purchase. He makes the buying experience goes very smoothly and he did a great job in coordinating the shipping of the vehicle. More