Porsche Atlanta Northeast - Service Center

Sales process was good. But I would recommend taking your car for service somewhere else. Loaners are hard to come by and they will try to charge you for things that should But I would recommend taking your car for service somewhere else. Loaners are hard to come by and they will try to charge you for things that should be under warranty. More

Disappointing Service and Constant Issues I initially trusted Porsche Atlanta Northeast with my 2019 Porsche Cayenne which only has 37k miles, but my experience has been nothing short of frustrating. Whi trusted Porsche Atlanta Northeast with my 2019 Porsche Cayenne which only has 37k miles, but my experience has been nothing short of frustrating. While the team was polite, the quality of service left much to be desired. After performing my regularly scheduled yearly service and fixing some additional wear and tear issues that arise with ownership of such a car it was determined that the car was in perfect condition and that there where no more issues that would cause concern or need to be resolved in the near future. However, soon after this service I encountered a car battery issue, which was resolved but unfortunately I was forced to return again due to the check engine light being on. This issue was determined to have been caused by the water pump failing. Once again this issue was resolved but immediately after I encountered the car was experiencing tremors while driving shaking in an unbearable way that worsened the overall driving experience. Now when I returned to the dealership I have been told that I need to replace both engine mounts despite the car driving perfectly well prior to me dropping it of for the check engine light. While over perhaps many years these sort of troubles are to be expected I encountered these almost immediately after receiving my vehicle back from the dealership. These problems arose consistently after maintenance, costing me additional time and money. What’s more disappointing is the lack of accountability. There work is not guaranteed and it is clear that they strive to keep you coming back with more issues. This level of disregard for customer satisfaction is unacceptable. I expected the high level of quality in maintenance that is associated with the Porsche name, but what I received was subpar and unreliable. I strongly urge Porsche Atlanta Northeast to review their quality control processes and take customer concerns more seriously. I cannot recommend their services based on my experience and hope they take steps to improve for the sake of future customers. More