Porsche Austin - Service Center

All contact was with Shaelea Greer.She always kept me All contact was with Shaelea Greer. She always kept me informed about what was needed to service my car and when it would be ready. The experience w All contact was with Shaelea Greer. She always kept me informed about what was needed to service my car and when it would be ready. The experience was excellent. More

Outstanding service department. Best dealer out of 3 Porsche dealers I have used for service. Jordon was fabulous to work with. Highly recommend this dealer Porsche dealers I have used for service. Jordon was fabulous to work with. Highly recommend this dealer More

Continued problems with lack of loaner cars. Last minute cancellation of appointment. New advisor is good & professional but the key issues remain. This is the second time we experienced this problem cancellation of appointment. New advisor is good & professional but the key issues remain. This is the second time we experienced this problem More

Great service! Jordan did an outstanding job. He is very professional and on top of things. Appreciate the flexibility and the offer to have my car delivered Wm professional and on top of things. Appreciate the flexibility and the offer to have my car delivered Wm More

Poor service. This was my first scheduled service on my Panamera and elected to wait since no loaners were available and it would only take an hour to hour and a ha This was my first scheduled service on my Panamera and elected to wait since no loaners were available and it would only take an hour to hour and a half. The service consultant did no follow up. The cashiers were totally unconcerned to the point of rudeness. In fact the service consultant spent over an hour chit chatting with someone at her desk and ignored what should have been obvious concern on my part. It was the worst customer service I have ever experienced at a car dealer!! More

Disappointed in Customer Service (Wash/detailing of vehicle) It is great to have the ignition key functioning, as well as wipers, AC, and lights that work. The repair work is satisfactory. No complaint there. It is great to have the ignition key functioning, as well as wipers, AC, and lights that work. The repair work is satisfactory. No complaint there. However, in the 16 years of getting my Boxster serviced at the North Austin Porsche dealership, this is the first time I have gotten the car back with such abysmal detailing (wash)! Customer Service at your dealership has definitely gone down hill. It makes me question whether I would ever purchase a car there again! Please pass this feedback on to the management. They should be made aware of my displeasure . I have sent pictures to the Service Dept of the dirty convertible top. More

Some weak points that need attention. Overall I was satisfied. I bought a used 911 from a non-Porsche dealer that was still under warranty and since I had a week in Austin on business, I f Overall I was satisfied. I bought a used 911 from a non-Porsche dealer that was still under warranty and since I had a week in Austin on business, I figured I would have them do the 10K service, which is essentially an oil change and a check-up (wipers, tires, recalls, etc.) sort of like a pre-purchase inspection. I felt confident that the car was fine, I just wanted them to look it over and if anything was wrong it would be under warranty. They called me to tell me the oil had been changed at 9K miles, which I thought was good of them, but I still wanted it changed as I frankly didn't know who had changed the oil last. I wanted a fresh start, so to speak. I also wanted to have the Porsche Connect service turned on, which only a Porsche dealer can do. Here's a rubbing point: they told me that would be free, yet I was charged $102.50. The final total was $502.48, but that's life in the Porsche fast lane--I feel comfortable knowing that the last folks to touch it were factory authorized. The second rubbing point was the symposer outlet panels just above the rear deck (it's a Targa). I asked them to ask the mechanic what they were as I didn't know at the time. They told me they were 'access ports for adjustments', which is just nonsense. I wound up pulling the trim pieces off and saw the symposer outlets (thanks Rennlist!). This bothered me as the dealer is supposed to be the expert in this, so I have to give them three stars for what I consider an overcharge along with not knowing something about the car, yet coming up with a ludicrous explanation. More

Customer satisfaction first Quick response, flexible to accommodate my travel schedule, honoring the manufacturer original warranty, and providing a performance service to my per Quick response, flexible to accommodate my travel schedule, honoring the manufacturer original warranty, and providing a performance service to my performance vehicle. Really the total offering. More

Average The service is average you will expect more for a Porsche. The guy was friendly San Antonio has better customer service. I leave more than 300 mile The service is average you will expect more for a Porsche. The guy was friendly San Antonio has better customer service. I leave more than 300 miles for the closer dealership and in Austin they don’t try to work with you for your services even if I explain to them my situation. when your car is returned, I'm surprised that they didn't even clean it inside. I have a Mercedez and Jaguar before and they returned my car super clean and with a bottle of water More

Boxster Spyder Pre-Sale Inspection I contacted Porsche Austin in hopes of getting a Pre Sale inspection done on a 2012 Boxster Spyder I was considering buying from a private owner. I ha I contacted Porsche Austin in hopes of getting a Pre Sale inspection done on a 2012 Boxster Spyder I was considering buying from a private owner. I had contacted another Porsche dealer ship in the Texas Hill Country only to be told they did not do pre sale inspections and that the earliest they could schedule an appointment to diagnose a specific problem with the PCM display was 3+ weeks. Porsche Austin was just the opposite. I dropped off the car the next day and had the inspection completed two days later including fixing the problem with the PCM display. Great customer service; friendly knowledgeable, courteous with follow up calls/texts and clarifications. I will use Porsche Austin (yes I bought the Spyder) for future service needs. More