Porsche Austin - Service Center

Good service and shabby facility. I like the service I received from he dealership but the physical facility is cramped and shabby. It does not compare with other luxury car dealership I like the service I received from he dealership but the physical facility is cramped and shabby. It does not compare with other luxury car dealerships. More

Great Customer Services This has been my second visit for my 2018 Cayman and the experience has been great. The customer service at the dealership is top notch. My service ad This has been my second visit for my 2018 Cayman and the experience has been great. The customer service at the dealership is top notch. My service advisor Chase Atkins was dead on for both visits for estimation of waiting time and continued to give me updates on progress and my Brand Ambassador Shaun Jones was kind enough to let me kill some time chatting with him. My wife and I are thoroughly enjoying our Porsche. More

They were able to get me in quickly and handled my issues. Porsche AUSTIN has been a very reliable dealership which I would recommend to friends. Service department is hands down one of the best I have experi Porsche AUSTIN has been a very reliable dealership which I would recommend to friends. Service department is hands down one of the best I have experienced. More

Terrible repair experience for a ~ 4000 miles 2017 Boxster! This is an email I sent to the GM of Porsche Austin. After the email, the director for services called us and apologized but could not do anything ex This is an email I sent to the GM of Porsche Austin. After the email, the director for services called us and apologized but could not do anything except saying they will work hard to get our car back. Well, after another day, they returned our car and guess what - they did not refill our gas even though we told the gentleman who picked up the car that we expected the gas to be refilled!!! Talking about insulting to the injury! We have not had this type of experience with any other Porsche dealership elsewhere. Not sure what happened here. Disappointing! Dear Mr. Chang - I wanted to relay our frustration and poor experience with Porsche quality generally and your dealership in particular. On Friday - September 14th, while driving to a business appointment, we received an indicator of PSM problem on our ~ 4000 miles 2017 Porsche Boxster. We called your dealership and since we were nearby, were told to take the car in for an inspection. After waiting for about two hours, we were told your service department would need to have the car for a more detailed look. We informed your staff that we were planning to take the car for a weekend trip to OKC and explored if there is a loaner. Well, there was none and your staff basically told us we would need to find other way to get to OKC for the weekend. We said OK and asked for a loaner to be ready for us on Monday AM as we would then take our car back to your service department to be looked at. Well, I left for your dealership early on Monday as I had a business meeting later in the AM. About 3 miles from the dealership (our home is about 25 miles from Porsche Austin), I received a text from your service adviser informing me that there is no car available for the AM and there may be some coming back later. I then texted back and advised your adviser that I would then go home and expect to have a loaner later in the day. Nothing happened for the rest of Monday. This morning, I asked your adviser for a status and I now am informed that there is no loaner available until October! I finally agreed to have my car picked up by your staff today @ noon and asked for it to be returned to me by Thursday AM at the latest. Since I have business appointment today, I reluctantly agreed to return to my home at noon so that the car can be picked up. Mr. Chang - I can't tell you how disappointed I am with a) the quality of a Porsche car (we had a Cayman S before we got this one from your dealership) and b) the level of support (lack thereof) your dealership has on this matter. Your adviser, Sam Starkey, I am sure, tried hard to work this out but it is obvious he could not resolve this issue in a timely manner. This has caused me a huge level of frustration, inconvenience and time (including last minute getting another car for the past weekend trip to OKC). I don't know if this is an isolated event to us or a typical experience at the dealership. Certainly, we expect much more of being an owner of another Porsche.... Sincerely, More

Service with a smile Chase went beyond his job to make sure he corrected my problem. My Porsche took longer than expected and Chase kept Me in the loop daily on what Chase went beyond his job to make sure he corrected my problem. My Porsche took longer than expected and Chase kept Me in the loop daily on what was being done. The Manager Evan called to check on my satisfaction. Thanks for all the work. More

Unacceptable I bought a used 2006 Cayman S from Porsche Central Austin almost a year ago. I had a great purchasing experience, and I knew when I bought the car tha I bought a used 2006 Cayman S from Porsche Central Austin almost a year ago. I had a great purchasing experience, and I knew when I bought the car that it would need some work. The car and its issues are not the reason for the single star rating. I love my car and, as I said, anticipated having issues since it was 10 years old when I bought it. The dealership's service is the reason for the bad review. I had several bad experience and wasted thousands of dollars. Almost every time I wanted them to work on my car, I had to contact them multiple times before they'd respond. Once I scheduled an appointment with them over the phone. I showed up at the right time, but they told me that they couldn't help me because the appointment had been scheduled at an earlier time. I know this was only the result of a miscommunication, but I am sure that it was not on my end because the time that they told me the appointment was supposed to be was in the middle of my work day. Most recently, I took my car in because "check oil" kept popping up on the display and I kept hearing an unpleasant sound when I would start my car. I spent over $5,000.00 during this visit. They supposedly performed major maintenance and replaced my brakes. The "check oil" is still popping up on the display, and the sound when I start my car is even worse than before. I left a voicemail with my name, number, and a message requesting that they call me back. After about a week, they had still not returned my call, so I called a new Porsche specialist in Temple. He told me that he only charges $100 an hour, and he couldn't believe that they charged me that much money and didn't fix the problem. He said the issue should have been resolved during the major maintenance. There were several other issues, but I'm not going to spend more time writing them here. If you live north of Austin, go to Temple for Porsche services. If you live further south, go anywhere but Porsche Central Austin. More

Greay All good. Everyone was super friendly. Chase was awesome. Bailey is super helpful. We were greeted by mostly every employee while waiting. The service All good. Everyone was super friendly. Chase was awesome. Bailey is super helpful. We were greeted by mostly every employee while waiting. The service is a lot better than it was last year. More

Service So Exceptional I Never Want to go Anywhere Else My title is not an exaggeration - the service at Porsche Austin is so good that I truly don't ever want to have to go anywhere else. When I schedule m My title is not an exaggeration - the service at Porsche Austin is so good that I truly don't ever want to have to go anywhere else. When I schedule my service appointment it is quick and easy. Porsche then comes to my house, picks up my car, and drops off a loaner. My service advisor, Richard, always keeps me updated on what they are doing and answers any questions I have. My bills are always exactly what they have quoted (sometimes even lower), and there haven't ever been any surprises. This is my 3rd Porsche (I had the other 2 serviced at other Porsche dealerships), and these guys seriously blow the others out of the water. More

Five star customer service!!!! Chase is the man of you need any service!!!! I've told another Porsche owner to use HIM!!! He always greets me with a smile and listens to all of my c Chase is the man of you need any service!!!! I've told another Porsche owner to use HIM!!! He always greets me with a smile and listens to all of my concerns. More