Porsche Bellevue - Service Center

Alex was my service advisor. I arrived early for my appointment, and when I expressed concern about needing to be somewhere, the folks at the check-in desk jumped into action, se I arrived early for my appointment, and when I expressed concern about needing to be somewhere, the folks at the check-in desk jumped into action, sending someone to prepare myloaner and it's paperwork...and I was out of there in record time. Alex kept in touch via text, and let me know when my Taycan 4S could be picked up after washing. When I arrived, I was shocked to find that the car had been thoroughly washed, both outside and inside! Alex summarized each part of the invoice, mostly just recalls, and I was on my way. Overall, a great service experience! More

My experience at Porsche Bellevue has always been a 10/10. Every person I've had contact with has been amazing, including the service writer Anastasia. 10/10. Every person I've had contact with has been amazing, including the service writer Anastasia. More

I worked with Matt Moody who listened to my concerns and kept me fully informed through the whole process. Excellent experience working with him. kept me fully informed through the whole process. Excellent experience working with him. More

Nicole is patient and respectful. A great service experience has been provided with my very 1st porsche service. A great service experience has been provided with my very 1st porsche service. More

Excellent experience with the service team at Bellevue Porsche. Courteous, friendly, and professional at all times. Porsche. Courteous, friendly, and professional at all times. More

Took in my new to me 2020 911 S to have the spoiler driver replaced. Unfortunately the wrong part was delivered from Germany. Simon had the parts manager call around and see if they could locate the driver replaced. Unfortunately the wrong part was delivered from Germany. Simon had the parts manager call around and see if they could locate the correct part domestically. They were able to find one in Atlanta, had it shipped out and replaced in my car within a few days. Did not have to wait an additional al 3 weeks. I very much appreciated Simon’s and the person in parts efforts to get this taken care off as quickly as possible considering I only had the car for a few weeks. More

She is always patient and respectful. Listened and remembered what was discussed. We have been working together since 2018. Listened and remembered what was discussed. We have been working together since 2018. More

Review of Porsche Bellevue. I recently had my vehicle serviced at Porsche Bellevue, and while certain aspects of their service were satisfactory, I encountered a significant is I recently had my vehicle serviced at Porsche Bellevue, and while certain aspects of their service were satisfactory, I encountered a significant issue that has left me disappointed with my overall experience. Positives: • The initial service was completed in a timely manner. • Staff were generally courteous and professional. Major Concern: My primary disappointment stems from an incident involving the check engine light. Upon collecting my vehicle post-service, I noticed the check engine light was illuminated. This issue was not present when I initially brought the car in for servicing. When I brought this to the staff's attention, I was met with a concerning response. The employees claimed they had not observed the check engine light during their final inspection. This discrepancy raises questions about the thoroughness of their quality control processes. Furthermore, when I requested that they address this new issue, the service center appeared reluctant to take responsibility. Their dismissive attitude towards a problem that manifested while the vehicle was in their care is troubling and falls short of the professional standards one would expect from a reputable service center. Conclusion: While Porsche Bellevue did complete the initial requested service adequately, their handling of the subsequent check engine light issue significantly diminishes my confidence in their service quality and customer care. I would caution other customers to be vigilant and ensure all aspects of their vehicle are thoroughly checked both before and after servicing at this establishment. More