Porsche Beverly Hills

Not good! Did not seem to care about making a sale. Finance options are poor. Did not seem to care about making a sale. Finance options are poor. More

I have leased 2024 Porsche Cayenne on November 26, 2023 When I picked up the new vehicle, I noticed a ding on the trunk and one of the key fobs had scratches on it like a used car key, the second key fob When I picked up the new vehicle, I noticed a ding on the trunk and one of the key fobs had scratches on it like a used car key, the second key fob was missing. Not to mention, gas was not completely full (quarter level low). Therefore, I had to return to the dealership to pick up second Key and fill the gas, but I only ended up picking up the second key fob because I have asked my salesman’s assistant to replace the scratched key fob and he said “It’s just plastic scratches, if you want to replace it, you have to pay over $300 to replace the key fob”. I was very disappointed after his response and was disappointed at Beverly Hills Porsche. Also, when I picked up my new 2024 Cayenne, the salesman Paul took out the license frame from another Porsche vehicle to install temporary license plate on my new 2024 Porsche Cayenne and he said “the service department has closed on Sunday so I don’t have a choice”. He installed only one rear temporary license plate and he even gave me the other front temporary license plate (also, no ROS). The worst thing is, I received a toll violation on December 6, 2023. According to the toll violation, the temporary license plate# CXXXXXX has passed toll plaza without paying the toll on October 17, 2023 at 10:57pm PST. I was very shocked because I have signed the lease contract on November 26, 2023. Has someone registered and drove my “new” 2024 Cayenne on October 17, 2023? The toll plaza is 53 miles away from Beverly Hills Porsche. It’s a wonder how the odometer reading is only 44 miles on my new Porsche lease contract. The sales manger Mina Ibrahim said "it is a DMV error". Also, I have discovered someone's mobile phone device connected to my new 2024 Cayenne even before me. I thought Porsche was a high-end luxury car brand but this is not close to high-end luxury car brand customer care. More

Purchased a dealer loaner Macan T. CPO. The following day had low tire pressure warning on all four tires. I live far from the dealer so I took it to a local tire shop and had them tak CPO. The following day had low tire pressure warning on all four tires. I live far from the dealer so I took it to a local tire shop and had them take care of that. Then they service due alert, popped up, saying I need to get an oil change soon. Contacted my sales person about all of this who said he would take care of it. Didn't hear back. Emailed him again. Did not hear back. Texted him directly and he said "I think we just forgot to reset that come on down we'll do it". I asked for his managers number. Left a few messages and have not heard back. I don't believe they did any kind of oil change or other work on the car before selling it to me. I have zero faith in this dealer. I am currently dealing with Porsche USA about this to see if they will get involved with this. More

Brad Kleinman was great and always very responsive by text to all my questions. All around great service at the dealership. The front desk was friendly and attentive, finance person also very quick and e text to all my questions. All around great service at the dealership. The front desk was friendly and attentive, finance person also very quick and efficient. I would buy a second car here. More

To be honest, I'm genuinely surprised and deeply disheartened by the quality of Porscheservice in this dealership. I'm truly disappointed. 2 stars solely because they have the largest stock availabl disheartened by the quality of Porscheservice in this dealership. I'm truly disappointed. 2 stars solely because they have the largest stock available. I asked the manager, including the sales department director, three times to present the car with a bow, but instead, I received a scratched vehicle on the scheduled day, which took several more days to fix. Not to mention, the sales team promised me gifts, but in the end, they didn't even provide keychains... this is utterly unacceptable, guys, you can't do this. I wouldn't recommend this dealership to anyone. If you have a chance to choose a car in a dealership in a smaller town, definitely do it! More

This was our first visit to this particular dealership for maintenance on our current 911 as we were with another dealership for several years and were very disappointed with their service department. So for maintenance on our current 911 as we were with another dealership for several years and were very disappointed with their service department. So my wife and I decided to try your dealership that was actually very close to our house. We were very impressed on how quickly we were greeted and directed to our service advisor. When we arrived we noticed that all the employees were smiling and can't say enough good things about our service advisor Mario Ramirez. He was very thorough, attentive and explained what was needed to be done and our car was completed in a timely manner. As long time owners of Porsches, we are glad we made the decision to try your dealership and happy to share our positive experience with you. Everyone in your service organization (greeters, porters, mechanics, service advisors and office staff) should be acknowledged and commended for their great work ethics that represent your Beverly Hills service department. More

The professionalism and attention given by Brad was excellent. We were so pleased to meet a dealership that was not high pressure and very welcoming. No matter were you live, contact Brad at Porsche of excellent. We were so pleased to meet a dealership that was not high pressure and very welcoming. No matter were you live, contact Brad at Porsche of Beverly Hills. More

Unfortunately I was "helped" by Jennifer Jarukaruta and she was unresponsive to several questions. Hello, I'm here almost begging you to take my money. she was unresponsive to several questions. Hello, I'm here almost begging you to take my money. More

Brad kleinman was extremely helpful and pleasant to work with with! We would give him a score of excellence! with with! We would give him a score of excellence! More

Beverly Hills Porsche is highly recommended for providing the best car acquisition experience as a first time Porsche customer. I would like to thank Nour Alnasser for doing an excellent job finding the r the best car acquisition experience as a first time Porsche customer. I would like to thank Nour Alnasser for doing an excellent job finding the right build for the Macaan S I was looking for, after a year with no results calling different dealerships. Nour was courteous, very helpful, patient, attentive, great listener and communicator as she answered all my questions diligently to find the right Macan S build. She worked with my hectic work schedule, saved me time and followed up promptly with my questions via phone/emails/texts. Once I arrived to BH Porsche dealership to pick up my new Macaan S, I was greeted by the friendly staff in the reception area and had Nour come greet me and start the painless process of reviewing the car and finance options. She gave me space, transparency, and I never felt pressured during the sales process as I reviewed my options to lease or buy she provided in a professional manner. Don Skuta in the finance department made the transaction process speedy and enjoyable with no headaches by explaining everything in the contract professionally. He was patient, courteous, friendly, knowledgeable and made the experience fast and efficient. Thank you for your hard work. This was the best phenomenal experience in my life at Beverly Hills Porsche dealership getting a car! Keep up the good work! More