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Porsche Newport Beach - Service Center

Costa Mesa, CA

5.0
418 Reviews

418 Reviews of Porsche Newport Beach - Service Center

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November 04, 2021

It took three months to get my car straight My service It took three months to get my car straight My service dealers Evan and Jason were fantastic . The service department was terrible and incompetent More

by Mazjim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jason and Evan were fantastic
Nov 08, 2021 -

Porsche Newport Beach responded

Hi Mazjim, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (949) 287-8699 so we can work towards a resolution.

November 03, 2021

Committed to superior customer service. Well-trained team with positive energy that translate to a great service experience. More

by Macan92627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 06, 2021 -

Porsche Newport Beach responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 29, 2021

My dealer experience with Newport Auto Center was particularly good. They fully diagnosed the issues I raised, and identified two other concerning needs. While the entire time span was lengthy, It More

by jkessler14@cox.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick West
Nov 02, 2021 -

Porsche Newport Beach responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 29, 2021

The staff is friendly and the quality of work is excellent. I highly recommend Jason Sands More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason sands
Nov 02, 2021 -

Porsche Newport Beach responded

Hi, thanks so much for the warm recommendation of the team here at Porsche Newport Beach. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2021

Evan was super helpful and willing to do all he can to Meet my expectations More

by Jhpham123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Even lebrun
Oct 25, 2021 -

Porsche Newport Beach responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2021

JASON Sands - provide outstanding service, the human touch. Jason knows how to develop friendships with his customer. Jason also arranged for me to get the loaner Porsche I wanted to test drive. Best, J More

by jeffery
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Sands
Oct 19, 2021 -

Porsche Newport Beach responded

Jeffery, thank you for your kind review; we are happy to pass along your comments to the team here at Porsche Newport Beach! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2021

Excellent Service Getting an appointment was easy with Excellent Service Getting an appointment was easy with Rick. Work done on time! I would recommend Rick again. More

by Ddouglass958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick service manager
Oct 11, 2021 -

Porsche Newport Beach responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 05, 2021

As usual, my service and customer representative ‘Jason were excellent. I love my car and I only take it for service to this dealership! More

by Claudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
‘Jason, Javier.
Oct 09, 2021 -

Porsche Newport Beach responded

Hi Claudia, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 30, 2021

My service and warranty claim were handled very professionally. I recommend the service department. Alexander was very professional. More

by maxyz1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander
Oct 05, 2021 -

Porsche Newport Beach responded

Hi, thanks so much for the warm recommendation of the team here at Porsche Newport Beach. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 29, 2021

Auto Nation , like so many other businesses has inadequate employees particularly mechanics . I made an appointment for 10am and my car was not ready fir 24 hours . They did not have a loaner car a More

by karenlinden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick West
Oct 03, 2021 -

Porsche Newport Beach responded

Hi, we are deeply disappointed by your experience at Porsche Newport Beach. If you would be willing to give us another chance in the future, please reach out to our General Manager at (949) 287-8699. We would appreciate the chance to turn your experience around.

Oct 04, 2021 -

karenlinden responded

Of course I will continue to use Newport Auto . It is a difficult time for hiring for everyone . Thanks for your reply .