Porsche Sacramento - Service Center

Louie is personable, listens, and offers recommendations for service and repairs that generally best fits. The service department leaves me my car better than how I left it to them. for service and repairs that generally best fits. The service department leaves me my car better than how I left it to them. More

Great service and keep me posted throughout the appointment. There is a fantastic waiting room with delicious snacks and drinks! appointment. There is a fantastic waiting room with delicious snacks and drinks! More

All very friendly and awesome people to interact with the purchase of my new Porsche. Very welcoming and friendly and the best no pressure purchase I have ever made. The unveiling of my new car was astonishi purchase of my new Porsche. Very welcoming and friendly and the best no pressure purchase I have ever made. The unveiling of my new car was astonishingly beautiful in all aspects and the champagne topped it all off!! You all have me hooked for life...I'm stuck with Porsche, theres no going back! More

I have had others outside of Porsche provide service for my Porsche and I was never satisfied. I’m glad I came back to Porsche because I am totally satisfied by their service. my Porsche and I was never satisfied. I’m glad I came back to Porsche because I am totally satisfied by their service. More

Louie is an absolute great guy. He keeps you posted of the work in progress and the time line for completion. No surprises. They delivered 100 % satisfaction. This was my first time He keeps you posted of the work in progress and the time line for completion. No surprises. They delivered 100 % satisfaction. This was my first time at the new Sacramento dealership, previously had service in Rocklin. This dealership is state of the art. Large, clean, convenient and and quiet. More

I couldn’t have asked for a better experience with my Visit to Niello. Jose was extremely helpful. Completely professional. Explained everything covered in the service. Did a safety check, cleaned my car Visit to Niello. Jose was extremely helpful. Completely professional. Explained everything covered in the service. Did a safety check, cleaned my car inside and out and even got me a Lyft ride to Old Sac, to hang out during the service. Thanks Jose for a great experience. More

Louie is the absolute best! He remembers your name, what you do for a living, asks how life is, he truly cares! He goes above and beyond everytime I work with him. He is such an He remembers your name, what you do for a living, asks how life is, he truly cares! He goes above and beyond everytime I work with him. He is such an amazing and hardworking employee. Porsche is VERY lucky to have him. Thanks for everything as always, Louie! More

all staff very friendly, kept me informed of progress, and work completed as expected. facility was clean as was my car when I picked it up. and work completed as expected. facility was clean as was my car when I picked it up. More

Jose Dominguez and Porsche Sacramento have been very accommodating to us. Jose is very professional and personable and always explains the entire service that will be needed for my vehicles. Thanks agai accommodating to us. Jose is very professional and personable and always explains the entire service that will be needed for my vehicles. Thanks again for the amazing service. More

I am a first time Porsche owner. I brought my car in on March 3 for a pre purchase inspection. I informed my service advisor, Louie, anything that was found wrong with the vehicle I brought my car in on March 3 for a pre purchase inspection. I informed my service advisor, Louie, anything that was found wrong with the vehicle would be covered under my 7 day purchase warranty. Anything found would be covered. The vehicle was under inspection for a 4 hours, where I was informed that everything checked out and there were a few minor items that needed to addressed. The items were paid in full (>$900) by the warranty. A few weeks later, the car notifies me of a low freon level. This seemed odd as all the fluids should have been checked at the inspection. I brought the car in at Louis request and asked if it was checked. I was informed that yes, but the car must have been hot. This explanation made no sense to me, as the inspection was from 8:30 am into late afternoon. I took his word for it and thanked him for topping it off. Wednesday, April 30, I was driving my Porsche back from Paso Robles, first hot day of the year. I proceed to use my ac for the first time, and it blows hot on the driver side. I spoke with Louie and asked had that been checked in the initial inspection. I did not receive an answer, but was asked to bring it in to test it. Right before I brought it in to be checked, I also received an alert from my car that it was low on oil. I informed Louie as well, and brought the car in. The AC was checked, and I was informed that it blew hot on the driver side and would need to be checked. The oil was topped off, and I noticed the sticker in my windows stated it was due for an oil change. I made Louie aware, and it was decided to do the oil change and ac repair at the same time. July 16, I had an appointment for the above, but my car would not start. I was told by Louie to have the car towed to be checked. My insurance covers a 15 mile tow, due to the distance from Cameron Park, the tow cost was $300. The car was inspected and it was a bad battery. The ac was inspected and subsequently charged to once again work cold. I asked Louie about the oil change of which he did not recall was the reason for the service appointment. He checked the cars records and informed me the car was not due for an oil change for another 3100 miles. Not clear on why that was not checked initially. When paying for the service, I asked Louie if the battery had been checked when it was brought in for the initial inspection, of which he replied "You brought it here?" Proceeded to look through the records and report that the battery was not checked, it's difficult to check, and when the car was inspected it returned no power faults. (Cost for repairs $1150) In summary, when choosing Porsche Sacramento as my new service center, it was due to the incredible service received at Niello BMW and my service advisor Casey. I was under the impression Porsche Sacramento was also a Niello affiliate and was a company I could trust. At this point, the amount of red flags during the past 4 months has left me wondering if Porsche Sacramento is a reputable company and it may be necessary to find another Porsche center for service in the future. I'm very disappointed and frustrated with the service received. Andrey the GSM of Porsche Sacramento has been contacted by my close friend to look into this matter further. More